CenturyLink
Reviews and Complaints
Cost me my professional reputation and money
Sale REPs LIES! management LIES! Mislead and misinformed!
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Verified Reviewer | Newport Beach, CaliforniaCentury link rude agents, very unhelpful.
I called 888285**** at 10:32 to find out why my internet wasn't working. Got ahold of Melinda.
Told me my account was closed (not sure why, I have been paying my bill, so now they owe me money). I said ok well I need to get internet working again. Asked what is the lowest cost of internet with no contract, no intro rate. She said I will have to put you on hold so she can talk to her superviser.
Waited 10 minutes, hung up. Called back and got Alyssa. She got a new account setup, and said I will need to talk to credit for the refund on the old account. She had to fill a report in order to turn me over to credit, and can I hold for 5 minutes, I said sure.
Credit answered with Alyssa on the line and the other person was rude (not only to me, but Alyssa also) and said well you're going to have to call billing. Alyssa said I cannot transfer you to billing (guess the on hold while she filled out the form was a waste) and gave me 877 348 ****. Renee from billing answered and I could tell right away she wasn't going to help me. She said well you need to talk to retentions before I could hardly explain my reason for calling, would not listen to what I had been thru thus far (I am about 1 hour into it now).
She said and you don't need to be rude to me and could I lower my voice. I was upset, but was not yelling at this point. Put me on hold without asking and then hung up on me. Called back to 888 285 **** and spoke with Patricia, she said well we can't help you as this is your daughters account and you are not authorized.
1.5 hours on the phone with them and still didn't get help getting my money back... My daughter is going to have to call and waste her time.
All in all it was Melinda and Renee (and the woman from Credit, did not get her name). Just very unhelpful people, why do they work in that line if there goal is to see how unhelpful they can be...
I've had faster Dial-UP, than CenturyLink DSL!
Century link just a rename of Qwest
I attempted to switch from Comcast to Century link in order to get cheaper service and better customer service. After three days of working with their equipment I gave up and canceled service from Century link so there was no cost savings.
Since it was within the month grace period I was told that all I had to do was send back their equipment and all I would have to pay was the $99 for installation, which was subpar at best. Two days after canceling service I get a call at work from their collections department for nonpayment of my bill. I waited till I got home to start chewing on a supervisor about this. He assured me this was an error and he would check into it.
My equipment has yet to arrive in their warehouse. One week after the call at work I get a letter from a collections agency over this bill. At this point it has not even been a month since I attempted to switch service. I called Century link to check if my equipment had arrived.
Since it has I agree to pay over the phone in order to disengage with Century link. Once all the fees have been applied my final bill now is $122.95.
I hope never to deal with these incompetents again. Customer service overall was even worse than Comcast, I did not think that was possible.
Ripped me off and customer service sucks
CenturyLink internet is AWFUL.
Century Link IS SLOW in Arizona
Centurylink liars about 19.99 on their big signs!!!
I signed up following the 19.99 dlls. promotion in all their signs (centurylink for internet service) all over the city, they promised free modem, and final payment of 19.99 + tax., and that they would extend the promotion for a year if I called when five months of service, the lady promising all this thing gave me her email, to contact her later on after those five months.
When i get my bill, they are charging 99.99 dlls for the modem, and 60 dlls for the service, when I contact the lady, her name is deborah Trujillo, just in case SHE gets your call, SHE IS A LIAR, and of course SHE never answered my emails,.... Well I contact the company by phone, and they say, the price for residencial is now 29.99 dlls.
And that I would have either pay for the modem or rent it for 6 dlls. They of course veryfied her email, it was right, I wrote again, and SHE never answered.
I hope you read this before hiring this company of LIARS...
Centurylink dsl
Century Link rip off with NFL package.
Horrible Internet
Century Link Illegal activity - indicate verbal contract when order was placed via computer
I cancelled my service with CenturyLink due to multiple failures. When I called to cancel I was told that I had a contract in place.
When I said that I didn't sign anything they informed me that it was verbal. I indicated that I placed my order online and that I had never called them for anything and certainly wasn't notified of a contract.
There was much humming, hawing and typing but no evidence of a contract was produced however I am still subject to a penalty for canceling due to their poor quality service and product failures. Stay clear if you value your sanity!!
Century link incompetent and wastes time with customer service
On top of still not having service 9/10/12 I found out the speed I was paying for, 12mbs, isn\'t even available, only 1.5mbs. I\'m done.
I was lied to repeatedly. When I first got my service I was lied to when they said it was 7mbs and I didn\'t find out for over a year they didn\'t have that speed.
Let\'s sue these lying ***. Class action will force them to stop these bad business practices.
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I've tried for months to reduce my Century link bill but it's useless. I started with Embarq and my rate was $50.00 with basis plan & internet sevices.
It has now gone to $74.00 plus renting a internet box with Century Link. I hardly use the phone but I keep the internet services for my job. I can't continue to pay this monthly bill. I think it's overprice for one service that's needed.
I'm switching to my cell phone it's cheaper. :sigh