CenturyLink
Reviews and Complaints
CenturyLink customer service
Centurylink Sucks
DSL is slower than Dial up
New customer to Centurylink.
I m told that the DSL in the area is 1.5 ok if thats what it is.
I go the the Centurylink web page and see that dial up is faster than 1.5
When I ask about dumping DSL and doing the Dial up I am told that service is not an option in my area?
Really?
I am in the major city of fayetteville. meaning when I call for help that the service that arrives say city of fayetteville on it. DSL is only 1.5 and there is no dial up....... What part of NC is speeds are greater than 1.5 and there is dial up service. It sure is not in the city limits. Or was I lied to?
Century link is as bad as TWC for service
Centurylink the Real Problem
Two weeks and still no toll Free!
Centurylink is ***!!!!!
Worst company ever
Centurylink is a bad joke
IP changes daily, PBL for no reason
Internet lost every day, at most every other day. Causes VoIP phone loss, complete loss of email in progress, and obviously no general internet available.
We have a PC - dynamic addressing and 2 iPads, also dynamic IP. After a failure, at least a reboot of the computer and power off reset of the iPads is required to reaquire addressing. ipconfig /release and /renew do not achieve re-addressing. My VoIP phone system requires power off reset at least half the time.
After suffering this for quite a while, i started recording my real IP address, which changed every day after the failure. After looking at Spamhaus.org, I found out the most recent IP addresses were assigned to the PBL. There is no reason for this, I am not spamming. I have updated anti-virus on the PC, nothing found.
I've checked sent message files on the PC and iPads - no spam.
I have authentication turned on, on the PC and iPads, so that isn't the issue.
Worst company I have ever dealt with in my life!
Disgraceful service
Centurylink just stole $99.99 from my bank account.
Century Link and trained monkeys
Do Not use CENTURY LINK. They are thieves !!! I moved 2 months ago. I called CL 6 weeks in advance to make sure there were no problems. I wanted the exact same service at my new apartment 2 blocks away. I was assured everything was fine and my service would be moved and kept exactly the same. I was told I could have "overlapping" service at both locations during the weekend I was moving. Sounds good, right ?
The Thursday before I was moving I get an e-mail saying my modem was shipped. I had been paying for Internet for 15 years - without a modem ? I called and they told me to refuse it. They billed $100 for it, anyway. While I was on the phone I asked about my service. They told me that the service would be turned off at the old apartment on Friday and the new service would be connected Monday afternoon at the new place. THAT IS NOT WHAT I WAS PROMISED. I had no phone service for 3 days. On Monday I called Florida - checking on my 19 year old daughter who was traveling. On Tuesday I had no long distance service. Took them 5 days to restore it and NOW THEY ARE CHARGING ME A LONG DISTANCE SERVICE CHANGE FEE. I didn't change my LD service. I wanted and have the same as I've had for years.
Co - 3 things needed transferred: phone, long distance and Internet. They *** up all 3. I asked them: "Is there anything else you could have done wrong?" They had no answer.
Now I am being billed more than $20 a month more than I was billed for 10 years. I've talked to half a dozen trained monkeys. Why should it be my responsibility to have get upset and call these idiots repeatedly to get them to fix their mistakes. I am 61 years old, been through chemo twice and this stress detrimentally affects my health. Century Link does not give a ***. They have taken the opportunity of my moving to gouge me and overbill me and they ignore my calls. DON"T USE CENTURY LINK !!!
CENTURYLINK QWEST TERRIBLE SERVICE,LIES
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with dial up do you have to rest the modem every few min like once an hr. Tech been out and says there is nothing that can be done about when prime time usage and the speed drops below 1.5.
Still slow as *** but more dependable the TWC even with having to rest the modem.
Tech call supervisor and says there is no plans to switch to a diff switch station to free up band with or to make the speed faster.
with dial up do you have to rest the modem every few min like once an hr. Tech been out and says there is nothing that can be done about when prime time usage and the speed drops below 1.5.
Still slow as *** but more dependable the TWC even with having to rest the modem.
Tech call supervisor and says there is no plans to switch to a diff switch station to free up band with or to make the speed faster.
Hi,
We can help with your DSL service if you send us your account & contact information.
Thanks,
Corey Tidwell
talktous@***.com
Centurylink Help Team
1.5 = 1,500kbps
Dial-up (56k) = 56kbps
So no, Dial-up is not faster than 1.5kbps.