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Lying, what we will be charged for bundeling and the amount that was quoted | Centurylink review from Ocala, Florida

We have had Century Link for our phone service. We then got internet service and decided to bundle everything with them. Wrong, the price that was quoted to us was under $200.00 and that was OK. We got our first billl and that was more then $200.00. My husband called and was told it would be corrected WRONG the bill was even more. He spoke to 4 reps. and was told it would be corredted NOT CORRECTED. Our current bill is out of sight because my husband wanted a correct bill for what he was quoted. NOTHING. He spoke to a supervisor and was told, the bill is what it is and that was the end of it. She asked if we had anything in writing for the amount he was first quoted, it was all done by phone. I am going to contact the Attorney Generals Office for what they have done to us and to many, many people here in Florida. They don't care at all and their reps. are clueless in all aspects.
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1 comment
Anonymous
#1019049

Centurylink uses the old bait and switch tactics on everyone. I was quoted 151.00 a month and my bill is 466.59. Cancell that garbage and going back to direct tv.

Review
#652960 Review #652960 is a subjective opinion of poster.
Reason of review
Pricing issue
Tags
  • Billing Agreement

Poor Customer service and Poor Problem Resolution | Centurylink review

1.0
Details
Hi, I would like to discuss some issues I have had with this company. I have recently disconnected from their services on this date, 6/18/2015. First, I would like to start from the beginning: 1) When we first started our plan with century link we had talked to a customer service representative, we were told of a plan that combined phone service along with internet that would only charge us about $75 a month including all fees. We had used their calculator on their site to estimate the cost of installation and any other fees included in starting up. What ended up happening is that the man my boyfriend spoke to on the phone told us that they would send us our router. The date we were to receive it came, and it didn't. So, we called again and talked to someone else who helped us with this issue. We were told that nothing shows us ever opening an account and she quickly resolved it and started us on the same plan for the same price. We finally got the router and hooked it up and everything and got it ready, in other words we did the installation. A man came out the next day after we had everything hooked up already. He basically tested our phone line (while talking on the phone and based off of the conversation it sounded like a friend) and then left saying we were good (we knew we were) even though we said we would install everything. I don't know if that's protocol or what, but he didn't even come prepared. Our payment came afterwards and we were charged way more than the site suggested. We called back to ask about the charges and asked why we were charged with an installation fee when we had installed it and they claimed that there wasn't an installation fee charged to us. There was a HUGE difference between the estimated pricing for our area and the bill (this was when they had deals for the phone + internet bundle). Also, when we started getting our monthly bills we also noticed a huge difference in what we were told it would cost. Our payments were now in the $90 range instead of the $75 range that we were told. We had to call AGAIN to get it discounted to the price we were promised. 2) We had the 10 mbps plan with the phone line included for the cheaper price and found out we were only getting 6 mbps (which the nice lady on the phone just informed me of) so we weren't even getting the service we were paying for. I was very upset in finding out this information. 3) We had an issue to where our internet had been messing up a little less than a month after it was connected. It was running slower and it had periods where it seemed to die on us. We called and contacted someone saying they had to charge us to fix the problem internally. We told them we did not want to be charged so they sent someone out to check the wiring on the outside of our apartment. The day that they arrived, they knocked on the door and I didn't even get enough time to answer the door before they left a door *** note saying they "missed" us. All I had to do was get dressed to answer the door and it didn't even take me 1 minute to do so before they left. 4) Just recently (today as a matter of fact), we received a notice of disconnect due to missed payments. We checked our payment history and it said we had missed 3 months: November, March, and February. I called trying to figure out what had happened to our money because I had personally watched my boyfriend pay our bills for those months. Granted, they were late, but they were paid for. I had been on the phone for about an hour and a half trying to get answers. The first time, we called for a resolution to our issue, they said they would transfer us to the financial department, but instead got transferred back to the main menu. We called again and talked to two people, one from the customer service department and one from the financial department. The first person was nice and understood our problem, but could not help us. ( I will admit I said a few cuss words that I apologized for, but did not cuss out the employee, nor was I rude. I said: "I'm sorry I'm just really frustrated at the company I don't mean to sound rude" and they said that they understood and it was okay due to my frustration and the situation.) The financial department representative I talked to was another story. He was very rude to me when I stated to him my problems and wasn't at all nice about it. It almost got to the point he wouldn't let me talk so that I had to talk over him. I explained to him that we didn't save the confirmation numbers because we didn't think we'd have an issue since we made all of our payments and we also explained that we no longer had access to our bank statements due to Liberty Bank switching to Simmon's Bank. He showed no concern for our situation and I asked for a manager. He replied with a very rude and high pitched "Suuuure!" and transferred me to his manager, who I never got to talk to. The phone rang, I heard a sound as if someone picked up and then when I went to say hello, the phone hung up. So I had to call AGAIN and finally talked to someone who listened to me with respect. She helped me out part of the way and disconnected me from their service. I was still not resolved about the issues of our payments, but was given a dispute towards one since there were two payments in the month of April, which one of them was for March. Like I said, we paid our bills even though they were late. She even said that she couldn't argue my statement because the system is known to fail. FAIL. I am very displeased about the service I had received, constantly being lied to and ripped off. We now owe CenturyLink over $300 thanks to the stunts that were pulled. I believe that after all of the complications me and my boyfriend had went through, we should have been compensated better. It is not our fault we can't get our statements due to the act of another business. I have also seen countless reviews of this company ripping people off and lying to their customers. The fact this has happened on numerous occasions shows the lack of efficiency they have. I am beyond horrified that on Google and other company rating/review sites that they have only a 1 star rating, the highest I found was a 1 1/2. This company needs to fix whatever issues they are having with their system because the fact that this has happened numerous times to numerous people is insane. This needs fixed NOW. We are currently in the process of trying to get these bank statements to prove we paid them, however it's going to be hard since all files have been relinquished.
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Review
#652723 Review #652723 is a subjective opinion of poster.
Cons
  • Crappy customer service
  • Poor problem solving
  • Lies
Reason of review
Problem with payment and customer service
Loss
$300
Preferred solution
Full refund
Tags
  • internet bundles
  • Poor Customer Experience

So happy I canceled service. What a terrible company! | Centurylink review from Denver, Colorado

1.0
Details
I was a customer with centurylink since 2006, and never was happy. Their phone service would go out all the time which would effect my internet service which was slow to begin with. they make it seem like it is cheaper but if you go with comcast the internet is amazingly better and broken cost the same or less. My issue was when I decided to cancel they lied to me about my internet being refunded once the new internet service started and I was still deciding to get another service and keep same #. This was the first lie, second was when I did cancel I asked to have calls forwarded to my other #, again was told no problem but they never did it. When I called they said I can't change it and basically too bad. Bottom line, this company is a joke as far as services and they lie to get of the phone rather than give the truth or actually help out. If you're deciding whether to order their service or any other...ddo yourself a favor and do anything else possible. CENTURYLINK AND QWEST ARE THE WORST COMPANIES TO DEAL WITH!
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Review
#652598 Review #652598 is a subjective opinion of poster.
Cons
  • Speed
  • Network speed not as promised
Reason of review
Poor customer service
Preferred solution
my old phone # forwarded to new one

Reimbursement Review

I was told i would get 52$back if i paid in full and get 19$+taxes back for my reimbursement. I'm angry with them can anyone help with advice
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Review
#652090 Review #652090 is a subjective opinion of poster.
Reason of review
Problems with payment

New internet set up not working/company paying itself from my bank account after I closed automatic payment setup | Centurylink review from Philadelphia, Pennsylvania

This was a rude experience. A tech came home to perform the installation, then left. Very soon upon his departure, the connection stopped working. We got on the phone with a technician who could not figure out what was wrong. He sent another tech to our neighborhood, who checked the connection, made a change that allowed the connection to come back, and then left. We went through another 3 cycles of this, andkept being promised that the company could fix the issue. On day 30, a 5th technician finally admitted that the issue was not fixable. We paid all installation fees (a hefty $168) through an online account, and then closed the account. Several days later, I noticed that the company used my bank account information to inflict upon us a $400 contract fee. We called customer service and someone stated that the contract fee was applicable in this case. We were stunned. She offered no way out, refused to let us talk to customer service, and hung up on us. I tried to call again the next day to seek explanations and report that the company had illegally taped into our bank account. The person we spoke with told us that she no longer could find our account in the company's records, effectively shutting us down. At no time were we capable to speak with a manager.
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Review
#651926 Review #651926 is a subjective opinion of poster.
Cons
  • Problem resolution
Reason of review
Poor customer service
Loss
$568
Preferred solution
Full refund

Century Link internet out of service for over a week | Centurylink review from Saint George, Utah

2.3
Details
My Century link internet went down for a bout a week. When I called TS they sent a technician who determined that there was a problem with the service line. I have since found that this was true & that several other customers were also having problems in my neighborhood. The tech said that they would get back to me with an update which they did after several days. In the meantime, I contacted tech support (in India) for an update & they determined that my line was functioning & my modem was malfunctioning & sent a new modem. No joy with the new modem, so I called tech support again & they referred to a computer support number. I talked with the tech at that number & after asking a few questions, put me on hold & sent me back to India! Now both the local tech & phone support are saying that it my PC @ fault & that I should pay for a PC repairman to fix it for me. I rely on the internet for my income & this problem has already cost me a substantial amount. The PC was functioning just fine previously. I haven't checked with the neighbors but yesterday one of them was reading the tech the riot act in front of my house so I would assume that the problem is still ongoing, even though technical support has said that it was repaired. I have probably spent about 10 hours on the phone & talking to the tech with no joy. I am going to change servers as CL customer support has given me nothing but frustration even though I have b been told how sorry they are numerous times. I also intend to call CL complaint department, if the number that they gave me even works.
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Review
#651880 Review #651880 is a subjective opinion of poster.
Cons
  • Manager professionalism
  • Unreliable customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Over billing | Centurylink review from Albuquerque, New Mexico

Same as everybody else that is complaining. They are breaking all the laws and no regulator will do anything. As for the many people asking if there is a class action lawsuit, I can't find one. But I have found out that we only need 20 people to file a suit. So let's try to get enough people to file, and I will find the law firm. they don't charge us, they take a cut of the win, and only if we win. I think it may be time to turn them in to a federal agency because they have not responded to the state attournes office or any other state agency, no has anything been enforced
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Review
#651358 Review #651358 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Crooks with bad attitudes | Centurylink review from Minneapolis, Minnesota

I don't know what has happened to CenturyLink but you not only cannot get any customer service if you ever move plan on paying $150 -$300 because you will need a new modem just to keep the service you had. I was pissed if 6 months ago when they insisted I needed a new modem and it cost Ne over $200. Six months later when I moved guess what the old modem doesn't work here and now it's another $100 and don't forget the $59.99 for the tech to come out and install what they didn't do right in the first place. How can it even be legal to fleece consumers like this.
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Review
#650857 Review #650857 is a subjective opinion of poster.
Cons
  • Manager professionalism
  • Problem resolution
  • Lack of customer service
Reason of review
All of the above
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Service And Attitude

Centurylink Internet Service Review

1.0
Details
This is by far the worst internet provider ever. A big waste of time and money. Question is, how is it that they are even able to provide such a horrible service in a country like the US, had better service in a third world country.SAD,REALLY SAD......
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Review
#650260 Review #650260 is a subjective opinion of poster.
Service
Centurylink Internet Service
Reason of review
Poor customer service

Wth? Is going on with century link? | Centurylink review from Salt Lake City, Utah

Cannot get good service anymore, I have been a customer for 20years. Moved and started a new service and since have very poor internet speed. I pay over 50.00 a month and it's suppose to be 24.99 also can't get a live person on the phone that has any clue how to resolve any issue. Your on hold for more then 30 minutes anytime you call. They also think they have put you on hold and they really have not. Then the employees talk *** about you to other employees while you can hear everything they are saying. Very disappointed. Can't wait for Google Chrome!!!! Hope to be thier new customer
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Review
#648685 Review #648685 is a subjective opinion of poster.
Service
Centurylink Internet Service
Cons
  • Unreliable
  • Overcharged
  • Miscommunication within company
Reason of review
All of the above!!!
Loss
$200
Preferred solution
Let the company propose a solution