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Worst!! Ive had service with them for a little over a month and in that time ive only had usable service for a week!! When there service goes down it takes a week or more for a tech to come out and fix it its unreliable and they still want to charge you when your service is not working no one should use century link so the company will fold and a new phone provider and dsl internet provider can come to the area!!
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Anonymous

Anonymous They hire people that can't speak clearly enough to understand. I think someone is telling them what to say. Most of conversation is unintelligable. Impossible to tell what ou...

1.0
#1012591
ANY LAWYER PLEASE CONTACT ME. illustrator.mago@gmail.com I have documentation of overcharges for two years with century link in AZ. Many are complaining about this company. Centurylink has overcharge me upon the very first day until today, (two years later) they refunded the first attempt to overcharge me by almost 200.00 for installation, WHICH WAS FREE. They have overcharged me 10.00 to 20.00 every month thereafter for services. I have tons of...
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1.0
I liked
  • Having internet
I didn't like
  • Overcharges
  • Rip offs
  • Centurylink hangs ups on chat sessions
#1012438
Super unprofessional we had bundled century link with direct tv nothing but PROBLEMS...I went into the hospital cause I had a seizure while I was at work ended up being told I couldn't work no more and that I needed brain surgery now I am a matter of days away from surgery and we had just moved from one place to another as well as had a baby they sent direct tv out hook it up for two days then shut it off saying we owe $600 and there was a...
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1.4
#1012259

Centurylink Customer Care Review

#1000097
Omg, I can't tell you all of my miserable experiences. I will just say stay away from this company. No one at their company can fix an issue except the technicians. Phone, email and chat reps are worthless. Billing is a whole nother level of issues. I am glad to be done with them and hope this prevents someone from signing up with them.
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Centurylink Website Review

#999805
Centurylink is awful i can not ever get my e- mail they need to update their website take the commecials off the air its all a bunch of lies!
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Centurylink Customer Care Review

#991926
2.1
promised i can get internate and now they they say i can never get it i have been dilling with this same thing for over 4 years getting disapointed every time i call yes i can get and then you wait and call back and now no . my kids do everything they ask and get the date that it would be turned on and they wait and call back and nothing this is bad business god help please make it right
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Centurylink Internet Service Review

#990429
1.0
Really upset with this company. Did not have internet service for over 2 wks now, poor customer service.
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Just got hung up by a CenturyLink customer service agent. She doesn't wanna give her name to me and was told that it's useless to ask for her name since they have thousands of agents there working. Dear Century Link management, pls teach your people to be more polite, not only because it's part of their job to be courteous but also, it's good to have even a bit of so called "human ethics" to be polite to whoever we are talking to. Hope your...
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2.3
#1011352
They say i have a 2 year contract with them, which is a blatant lie for I only took out a one contract and claim I have another 10 months to go. If I disconnect service I will be billed well over $200 to fulfill contract. I never in my wildest imagination would have contracted for 2 years for I knew I was moving out of the country. I remember when I ordered service they refused to send me the terms of the contract just said I would have to set...
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#1011149
Centurylink is the only ISP in the area I live. For 3 years I have been paying for internet speeds not available in my area. I have called several times regarding low speeds and have continually been told it was the modem. Several modems later, I am told to add Prism TV because it comes with faster download speeds. Technician comes out to install and I am informed that the speeds sold to me are not available in my area and he has to run 2 lines...
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1.0
#1011116
I was turned over to a collection agency because of Century Link's mistake. I contacted the collection agency, who was reasonable and assisted me by giving me a direct number to Century Link to resolve the problem. Century Link did everything in their power to make me give up. Transferring me from one operator to another. Finally they recognized their mistake, which by the way, was from 3 years ago and resolved the problem, realizing I had...
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1.0
#1009683
The CenturyLink technician came to our house and setup the internet. but he didn't notice that a leasing modem was installed for us. i found that and called them to purchase one modem instead of the leasing one. it has been 3 months and they still charge me for the leasing cost. i sent them back to the leasing modem with the label they provided. one month later they don't even know the modem was returned and request me to give them a tracking...
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#1009286
I bank with Bank of America. I requested an electronic bill pay to the company for one month (1st month of service) to Century Link. The check was sent for $5728.00 but this was a mistake and should have been $57.28. I've spent two days on the phone with Century Link Financial supervisors and was told today that Century Link would not reimburse me the over payment. I would have to take it up with the bank. The bank supervisor was on the phone...
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I didn't like
  • Response to problem or any of the customer service
#1008652

Contact Centurylink

Headquarters Address:
CenturyLink
100 Centurytel Dr
Monroe, LA 71203-2041
Phone:
(800) 244-1111
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Back in Oct 27 2016 because my 'intro period' had ended, they began charging $78.00 a month for my internet--(I have the slowest internet connection available.) I called and said I can't afford this as a wounded /disable Veteran I was on a tight budget. The rep said; OK we will extend the introductory costs for another 2 years. I said great, else I'll have to terminate my service and go wth COX. The agent said they would be happy to charge me...
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1.6
I liked
  • When it worked
I didn't like
  • Being on hold for 2 hours
  • False bundle and promotions
  • Billing system
#1007975