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1.5 Based on 793 reviews
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  • Customers like
    • Quality of internet 7
    • Service online payment ability 6
    • When it worked 6
  • Customers don't like
    • Customer service 67
    • Poor customer service 51
    • Lack of cooperation 31

I have been a customer of Century Link for over 5 years and they are horrid. First of all you are put on hold for sometimes an hour, then they lie, I sent back two modems, one defective, one old one. I sent them UPS with Century Links return slips for UPS, thank God I kept my receipts, at least I thought so, I sent both of them back in record time 14 days from the time I got the return slips. Today I get a bill from them 2 months after they... Read more

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The most incompetent, unreliable and unprofessional company I have had the misfortune of dealing with. In effort to not waste any more time than I already have dealing with this sorry excuse for a "reliable network provider", I will not bore you with the details to my experience. yet if there is any question to my validity in my claim I am more than willing to provide factual information for the alleged description I have insinuated.. Unless... Read more

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This company has the worst customer service that I have ever encountered. I spent 6 hours on the phone over the last day and a half talking to tech people from third world countries. They can barely speak English and accomplish nothing in getting my internet service back up. They set up a repair ticket and somehow it gets mysteriously canceled. I am pissed. FU Centurylink. Read more

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I signed up for the cheapest internet there was which was $20. Somehow was billed $59. And to top it off it took them a month to turn my wifi on but I still paid for it. Then they finally send a tech after hanging up on me 5 times and 2 weeks of me calling and being on the phone for hours. Then they still mess up my bill and overcharge me. I decide maybe I'll have more luck chatting with a representative and he just left me hanging. I'm a pretty... Read more

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Technicians have limited training no people skills. Follow same 123 steps not resolving the issue. I don't know how they stay in business. Numerous calls to technical support issue still not resolved. No internet no phones

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I don't have a lot of money so when CenturyLink came around I decided to give them a try! BIG MISTAKE! I rented the modem for over a year, I was told they "update" them annually. They don't, when I called to ask about it I was told if it's working they don't replace them. I could live with that but about 6 months into the service my bill went up. That got to be a regular occurrence. When I called my average hold time was 30 minutes, using my... Read more

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I have been a century link customer for over 5 years. They used to be good. When my last contract was about to end, I called to renew my internet plan. I was promised a monthly rate of $29.95 for internet for a year, and was charged $33.00 the first month, then $43.95 since the second month of foolishly singing on with this company again. Every time I call to discuss my bill, I am on the phone for no less than an hour, speaking to no less than 2... Read more

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Had centurylink for almost 6 years. Added some new channels to my package. A few month later got a job in an area centurylink does not cover. So had to cancel my cable. Now they say i owe the almost 400 dollars in early disconnection fee's. After 6 years how is that early. Tried to resolve this with customer serviceand they say sorry we can't help have a nice day. I will never use them or refer them to anyone. I will go out of my way to make... Read more

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I just moved to Denver, CO from Dallas, TX and am appalled with the horrible customer service and communication from CenturyLink so far. 1st incident - in July, enrolled in internet services and the representative I was speaking to asked for CC information to enroll me in autopay. I found at on 9/21 that representatives cannot do that. 2nd incident - receive a bill at the beginning of Sept saying I owe $228 by Sept 25. Says I missed an August... Read more

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I called on or around August 19th to discontinue my service. Of course they tried to retain me, but I had been fed up with CenturyLink for quite a while and their dishonest underhanded practices. When they saw I was serious about terming services, things got very ugly. I was kept hostage on the phone until I agreed to a termination fee. I kept saying no and the young lady kept putting me on hold. I asked to speak to a supervisor, was put on... Read more

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