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Spent nearly 2hrs trying to cancel my Centurylink service without success. Finally had to cancel my debit card and order a new one and now will likely have to fight the illegitimate charges. 6/19/17 This company is predatory. I believe they are a Russian spy agency...
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#1063490
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I signed up for Centurylink Internet service online on May 15th 2017. I received an email confirmation that the Tech would be at my home on May 18th between 8AM and 12PM. I took off from work to make sure I was home. I waited until 1:30 to call customer service to...
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1.0
#1063283
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I got my service from century link on the 10th of may. I was told my box would be there in about 2-3 days. I called on the 16th because I had never received my box. They ended up putting the wrong address on my account and also the wrong phone number. I had to call ups...
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1.3
#1063174
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Centurylink - False charges. Customer service lies

Centurylink
#1064357
1.0
Started account in Jan 2017. Asked for internet only received many bogus charges. Can't get human voice, won't answer emails an chat calls always dropped. Trying to cancel no success. Changed to comcast
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Centurylink - THESE PEOPLE ARE CRIMINALS PLAIN & SIMPLE

Centurylink
#1062607
1.0
Tooo many hours I have spent on hold, waiting for customer service, a repair man and a blank tv. It it legalized theft. They should NOT BE ALLOWED A BUSINESS LICENSE.
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Centurylink - Hello!!!!!!

Centurylink
#1060478
If your not going to send a service rep out to my home to hook up service why are you in business CenturyLink get it together, no excuses!.
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Centurylink - Horrible customer service

Centurylink
#1057319
I have been out without DSL for six days for the last 4 days I have called them at least 4 to 5 times a day trying to get them to come out here and they have not. Not even a phone call saying sorry not a ETA nothing this is infuriating when you work from home!
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Just switched to Centurylink internet after having periodic drop out and speed issues with Comcast. Now the issues are even worse than the with prior company. Get booted off the internet every two minutes, no exaggeration...won't stay connected unless sitting idle on a...
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#1062779
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My fiancé and I had century link for a few days, a year and a half ago. We canceled during the trial period and were told we don't owe anything. Fast forward a few months, we get a letter from a collection agency for $130+! We contacted century link and they said we...
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Anonymous
Anonymous

I hope you got it in writing from Century link about the zero balance.If not, do so. No more calls, writing only.

1.0
#1062598
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I have been waiting three full days for my internet service to be restored. When I first called I was told it would be fixed by 2 p.m. that day. Then, I was told it would be fixed by the next day. Neither was true. I finally reached a live person (apparently from...
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1.5
I didn't like
  • Internet service and customer service
#1062482
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I had a neighbor about two years who had service with Century Link and they are more expensive and was always cutting off, freezing or service being interrupted. She paid way more than I do with Cox. If I could afford it and it was better I would definitely change to...
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#1062324
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In November of 2016 I called Centurylink and told them to cancel my internet service but keep my telephone service.(Centurylink is the only landline provider in New Mexico). Instead of outright cancelling the internet service, they gave me a "Seasonal discount" on...
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#1062092
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They were supposed to install my Internet service on May 4th. It was not connected until May 11th. That was after I called every day and spent several hours on the phone (mostly on hold) trying to get someone to come out and correct the problem. I talked to many...
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1.0
I didn't like
  • Order setup
  • No call back to find out what was happening
  • High wait times
#1061855
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our internet speeds have slowed to a crawl . speeds have become so slow that at times our internet is unusable .tech support is of no help,they just repeat that our line is fine and that the problem is our modem or too many devices are being used at once , we have...
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1.6
I didn't like
  • Very poor service and internet speeds
#1060456
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