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I've dealt with them for a year, had three techs at the house, spent several hours on chat support (even had a guy tell me I needed to unplug the device he was seeing attached to the router... the device I was chatting through. Took me 10 minutes to get him to...
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1.5
#1104553
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My internet works about 30% of the time. Every time that I have called their customer service, I am on the phone literally no less than an hour, even for something simple. You never speak with just one representative, its typically three, none of them have any idea...
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1.0
#1104356
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Same exact bad customer service story for us too. We got the RMA and returned the equipment, we sent it back per their instructions and we got sent to collections. Century Link is really a scam company, customer service and satisfaction doesn't seem to be important to...
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1.3
#1104341
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Centurylink - Don`t Do It

Centurylink
#1103570
Keep billing mybank account after canceled service. NO customer service when called back it have final bill. Mediocre product at best. They make Comcast seem like a amatures when it comes to ripping you off.
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Centurylink - Pissed

Centurylink
#1102828
1.0
Details
Well after calling the corporate office i finally had a chance to speak with someone. As soon as i got off the phone with corporate, i received a call from technical support saying my service is restored. Wow really? After all the calls and messages it only took one call to the head office to get my problem fixed!
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Centurylink - Prism service

Centurylink
#1102827
Well after calling the corporate office i finally had my issue resolved and she guarantees that my service will br restored this afternoon!!
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Centurylink - Pissed

Centurylink
#1102680
1.0
Details
I haven't had cable or internet for 8 days! Can't get anyone to come out and check my box. Technical support says theres been an outrage in my area due to Hurricane Irma. Tallahassee did not get hit by Irma at all. Can't get a supervisor on the phone
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Advertised vs Delivered
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I have been a customer for over 20 years, and this company has charged me for high speed internet and even upgraded me to higher speeds after many complaints of poor service. A tech came out to my home several times and stated because where my address was at the end of...
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1.0
#1104329
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Not really anything new to add here. Same *** customer service as everyone else. I tried to change my service and waited 6 days for a technician to show up. I talked to customer service 14 different times trying to find out where the tech was and was promised he would...
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#1104066
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My husband and I got CenturyLink last November as a bundle with DIRECTV. Our internet has never been fast. Only one device can be connected at one time. Called a few months ago and asked to bump up our service from something higher. They informed us that we have the...
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1.0
#1103327
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This is the content of my complaint email written to Century link Management : CEO Glen Post, Vice President Clay Bailey , Marketing Head Maxine Moreau --------------------- Good Morning Mr. Glen , My Name is Dee and have been a loyal customer of Century Link from last...
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1.5
#1102302
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For three years I have tried to get my bill down. Was supposed to be &156.00 a month but was $225.00. For two years I've tried to get it down. About a year ago they said it would be $116.00. It has never happened. Was still $225.00. Three months ago I told them them I...
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#1102240
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For over a year now Centurylink has been telling the users in our area that the internet service was going to be updated. The service we get only supports 2Mbps internet service. And this 2Mbps service is very unpredictable and can be as low as 1Mbps when tested on the...
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1.1
I liked
  • Outages are not frequent
#1101299
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Let's see. Where should I start. I took off of work on a Friday so they could come out and hook up the internet. They said that a tech would be there between 8 and noon. At 12:30, I called and they said he would be there by 3. I called after 3 and they said that he...
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#1101254
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