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I have had nothing but trouble with century link, an even now it's not right so I'm tired of messing with them. There services suck as do there customer service. They do not stand behind what they say, even with it being a supervisor, & if that person is no longer with...
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#1078884
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I had to call Century Link twice at the beginning of June to cancel service before it began on June 5. I come home from vacation at the end of July to bills and late fees from Century Link. I call, and they tell me there is no record of the cancellation. The woman I...
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1.0
#1077421
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In our area, century link ran new lines. It has been 1 month and 1 week since this started and it has been that long since I haven't had internet. I have called 3 times to walk through the trouble shooting, which didn't work. They sent me a new modem which the other...
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Bartlett, Ohio
I didn't like
  • Time it has taken to resolve my issue
  • Difficult problem resolution
#1076459
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Centurylink - Screw cebnturylink

Centurylink
#1068697
*** this company it doesn't *** work
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Centurylink - Have to cancel both my accounts now

Centurylink
#1068173
1.2
Wow. They signed me up for contract without my permission!!! I have been a customer for over five years with two different accounts for different homes and going to have to cancel my service because they are a very shady company!!!! I'm going to have to use my local cable company!!! DO NOT USE CENTURY LINK!!! THE SALESPERSON WILL LIE TO YOU !!!
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Centurylink - Overcharging

Centurylink
#1067094
1.1
I want to warn everyone that Centurylink will intentionally add charges to your bill in the hopes that you do not notice. Please watch your bills, I just had mine reduced 120.00 in one hour long call. Internet speeds are nowhere near what they claim and what I pay for, complete rip off!
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Over 2 years ago I was moving and address I was moving to did not have centurylink services. I called to cancel my service come to find out it was never cancelled and I was continuing to be billed.

Centurylink
#1065107
1.4
After numerous calls there i was told there was no record of ANY if them......flat out ridiculous from a well known company that I'm positive all agents note the accounts every time you call. Meanwhile i paid my account in order for this not to affect my credit.
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My new neighbor signed up for CenturyLink. The dug a diagonal trench completely through my front yard, well beyond the easement, to hook up house next door. When that failed, they setup a supposedly temporary cable that runs from my house to my neighbors. I do not have...
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1.0
#1076142
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Such a bad company it's designed to fail their customer from the start hours close at 5 not open on weekends. Leases refurbished equipment and sells or rents at higher cost then new bad connections bad customer service line hang up on you while waiting for bad cs hours...
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1.0
#1075789
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Two different phone calls were made hold times 20+ minutes; I simply need to know when the technician is going to be at my home. I am completely over there service before I have even started with the company. I am on the phone with their customer service as I am typing...
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#1074717
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I waited from 8am to 7pm for the scheduled arrival of a technician to address my modem issue. Not only did he not show up but did not even call. I called Century Link chat site and was told he did not show up due to an 'outage problem'. The is total nonsense for there...
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1.0
I didn't like
  • Incompetent people
#1074018
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I have had the worst service and called your nevada rep who hung up and refused to provide me with contacting a manager. when set up service your rep stated required 100 deposit that is refunded after a year of service. Now that I no longer need service for a couple...
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1.8
#1073971
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Internet is down more than it is up, takes days to get a tech,when you do get a tech scheduled, you have to *** work because they cant give you a time, only a time frame and then they don't show up!!! This has happened over and over, not just once or even twice,...
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1.0
#1073502
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Centurylink sold me a new plan and told me I could get the speed I am paying for. I am in the middle of city limits. They showed up then told me they could not do it as they had put the wrong type of wire about 100 yards down my street. They would not give me a date by...
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1.7
I didn't like
  • Unable to provide appropriate service
  • Poor problem solving
#1073390
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