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Centurylink - Inability to restore services.
Aside from the fact that they are for some reason trying to charge me 110$ a month, for their plan that is currently advertised at 29.99$ a month on their home page, just displaying the amount of highway robbery this highway men are perform, their site is full of false...
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2.0
I liked
  • Internet outages were not frequent
I didn't like
  • Treatment
  • Website
  • Cost
#1025369
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I called centurylink on a monday to have my existing office phone line moved to our new office. They said it would happen on Wednesday at no later than 5 pm. In the meantime on Wednesday call forwarding was shut down and it said this number is disconnected and is no...
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2.0
I liked
  • Technician was very nice
#1024760
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I received a call from a Centurylink representative at my salon during business hours. He wanted to know who my current carrier was and what I was paying monthly for my two phone lines and internet service. When I shared the information with him he told me that...
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Centurylink Dsl Internet Service Review

#1025634
1.0
How is it possible in 2017 for Internet speeds to be slower than dial-up was 15 years ago!!!!! Absolutely pathetic, gonna switch regardless of the cost!!!!!
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Centurylink Dsl Internet Service Review

#1025633
1.0
I paid to have service restored and it has been two days and they still haven't resolved. Don't do it horrible customer service
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Centurylink Customer Care Review

#1023160
1.0
*** poor customer service. No one wants to resolve the issue I'm having. They continue to pass the buck. Ive been transferred a total of 6 times and I'm still on hold. Can someone please explain to me why centurylink customer service is so terrible!
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Centurylink Internet Installation Review

#1020340
5.0
Had to move and had to disconnect it and one day will be back with your services
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tried to get century link internet but even though i had some installtion insurance the century link people tried to extort money from me . i contacted a supervisor, sent my modem back and went with comcast because century link ,? wants to charge me for something they...
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I use an internet provider that has to use CenturyLink as their network distributor. My internet goes down multiple times every month. Every time I call to find out what is wrong, I get a recorded message that says, Attention customers in the state of Idaho, we are...
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I terminated my account with Centurylink , and received a bill for a credit amount. the bill was right as far as the amount, but two people at c-link, ONE in finance ,told me there should have been a negative amount and that a check had been sent out . The internet...
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I liked
  • Customer service personnel polite
I didn't like
  • Tech support less than optimal
  • Voice sound quality poor
#1021626
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I went with Century link bevause they offered me the best deal. I was hesitant cause i have known several people that were quoted a price and their bill went up significantly every month. The man who set up our service price locked me at $83 for internet service and...
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Long story short: I cancelled within their "satisfaction guarantee" period because I was sold a package that didn't exist, and couldn't be provided. After many hours on the phone with customer service, refund checks being issued from them to me, and bills being sent...
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1.6
I liked
  • Technicians
I didn't like
  • Being sold products that dont exist
  • Billing
  • Customer support
#1021249
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Two complaints: 1. Contacting/speaking with customer service is very stressful. First attempt; rep hung up on me. Second attempt; call put on "hold "? Who knows, adverting recording played for awhile and then silence and no one picked up call. Third attempt; I had to...
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1.0
I didn't like
  • Nickel and dime you to death
#1021164
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Contact Centurylink

Headquarters Address:
CenturyLink
100 Centurytel Dr
Monroe, LA 71203-2041
Phone:
(800) 244-1111
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It has been over 2 years now of frustration. I have had family emergencies out of state or I would have already found another internet service. My wifi/internet never works a whole day. I have been told sooo many different excuses I have lost track. First my house was...
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1.5
#1021042
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