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Because of Centurylink's incompetence, I'm being charged for service that I never received on an account I never used that was connected wrong by a CenturyLink employee. What should have been a simple transfer from one apartment to another apartment was a big mess that...
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3.4
I liked
  • Product
I didn't like
  • Customer service and billing
#1052527
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Signed up for new service online. I did online chat just to confirm everything and that was fine. Was not told a service person was coming until I got call saying he was 10 minutes from my house. When he arrived I was told I needed a phone jack which I didn't have. His...
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1.1
#1051929
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Century link is AWFUL, Don't you ever think to get this service I'm warning you believe me,this is my first time ever to write a review about something, BUT after the horrible service i saw from Century link i'm writing this to warn all people here DO NOT involve with...
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#1051558
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Short Review for May 13, 2017, Pc_bad_quality

Centurylink
#1046590
1.0
Service has out since 12pm yesterday. Tech support said outtage would take 4 to 12 hours. Still out 16 hours later. Called back. Now they said it could take 24 to 48 hours. Also the automated system does not recognize key punches. Second person wouldnt let me speak to supervisor.
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Centurylink Internet Service Review

Centurylink
#1038859
1.4
Prices are NEVER as quoted... Internet randomly goes down with no apparent warning or reason (and calls ALWAYS result in it being on the consumer's end) They are the only provider in my area, else I'd go with ANY other internet company...
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Centurylink Dsl Internet Service Review

Centurylink
#1033982
3.2
I applied for a basic program and i was not accepted and the price is too much for me to pay
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Centurylink Customer Care Review

Centurylink
#1032640
1.0
I have called multiple (8) times and they hang up or just randomly transfer me to a dealer different dept. no one is held accountable! The CEO Glen Post III has a problem. He should just call his own call center and find out for himself just how bad it is.
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We recently switched to Centurylink. We needed phone lines installed, the tech came out to rerun all new telephone lines. Crappy service, the internet was out more than it was on. Several calls and chats with customer support never resolved the issue. Several weeks ago...
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1.0
#1050662
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Internet is slow. When Internet is working slowly, Internet drops out. Go to coffee shop to use their Internet so I can communicate with century link website. While on the website I tried to click on contact us, it does not work. I go to the address that is given to...
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1.0
I didn't like
  • Does not work
#1050441
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The exact same thing happened to me as it did to ''pissedconsumer"-Bait and Switch..... I got an ad from my phone company, CenturyLink, saying they had a new program for low-income people to get "Internet Basics" service @ $9.95/mo. for 1.5mbps for the first year. The...
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1.0
#1049518
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I signed up for CenturyLink service and was guaranteed 45 Mbps during a pre-trial period for the first 30 days. It took several days for a service person to come out and actually get the service working and they informed me that the fastest service in my neighborhood...
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1.0
#1047907
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I had the contract with Centurylink for internet and TV service for around $150/month. Before the contract expired I called and talked with Vosh, she agreed the new contract for around $149/month. After about 2 month, they increased to $258.60/month. I called them,...
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1.0
I didn't like
  • Lie to customers
#1046272
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I placed an order for a 20 Mbps internet service with century link . On the install date, their engineer calls me and says 20mbps is not possible for my address. At this point I had been waiting for the install as I was not told at what time the engineer would show up....
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1.0
#1046059
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I currently moved to a new house. I tried to have my century link moved to the new location but their services didn't cover my new location. Whoever I talked to about this was very kind and said there will not be a charge for leaving their services. After a month I...
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3.2
#1045958
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