SCAM! VERY SHADY COMPANY! COMPLETE WAIST OF MONEY, & TERRIBLE CUSTOMER SERVICE!!! If you're considering CenturyLink, then you might as well burn your extra money, and throw away your valuable time. From the very beginning, CenturyLink sent me 4 modems, and after...Read more
We have had Century Link for 12 months and have had nothing but problems. My husband and I spend more time calling, waiting, waiting then talking to a representative that tries to solve the problem but ends up scheduling a technician. Our contract was signed and we...Read more
I didn't like
- Lying to us
I closed my account with Century Link months ago because I moved. First of the internet service never worked. It took three service calls and I had to take time off of my job to meet with the repair men. The service never worked well at all. The phones didn't work...Read more
Centurylink - Internet service
I was curious to try their service, they told me that i will get 1month free service. Wich they lyed me , making me $140 for 2 weeks and then sent me to cellection. BAD SERVICE. POOR CUST SERVICE. . . Void.Non professional.
Centurylink - Poor internet service
CL will not fix and improve their internet service in Athens TX. I pay full price for 6 mbps dsl and get less than 1 mbps down and 300 mbps upstream. Lots of excuses but bottom line they don’t or won’t spend the money to fix or upgrade. Going wireless!
Centurylink - Horrible work ethics
Biil is paod in full. Service has been interrupted. No agents in my area Phoenix, AZ available to work on weekends after 6pm Friday. Result.. no TV or internet for my family who flew in from Portland, OR.
Centurylink - No show tech
I worked with tech over the phone yesterday for a hour or more, problem not solved. When my patience ran i asked for a tech to come check the problem. The tech was suppose to be here between 8 & 11:30. No tech appearance, it is now 4 p.m.. I canceled an appt to be here between 8 & 11:30. WHERE IS THE TECH??????
Called on friday.. Set up appointment for tuesday at 5. All they needed was w2 utility bills and lease before tuesday .. They got it.. Called tuesday morning to confirm they confirmed... Tuesday at 6 no show.. Called said it was a 3 day hold...hmm friday, sat,...Read more
Moved and ordered new service. Spoke to cs and requested twice to be nonpublished for safety reasons. Everything was still published! I had to spend the better part of the day trying to get it taken off dex and other sites. Why should I have to jump through hoops...Read more
CenturyLink's technician was in the area of my house and the tech decided to unilaterally (without my consent) change my internet speed from 7 to 12mbps resulting in an increase in monthly cost. This become apparent to me when I saw the increase in my monthly bill, so...Read more
I had to call the KS state Attorney General's office and file a complaint against Century link for violating an agreement they had to sign with the state to do business in KS. I can't remember the exact title of the agreement, but all communications companies that want...Read more
Belle Plaine, Kansas
Upgraded from a 10gb to a 25gb modem... Scheduled date and time was set however, the technician was a no call and a no show... Finally someone came to my home 3 days later but never called before arrival and then left knowing that the instillation for the "refurbished...Read more
Our internet services available is 5 GB in our area, which is never 5 GB but is actually similar to the AOL dial up days. Not good. I have called and called to have our area upgraded, as have my neighbors. NO luck. So, now that I work from home doing social media, I...Read more
I didn't like
- Deceptive advertising
- No choices
- Lack of service
I set up internet service at the end of May, and a week later realized that we would be getting a better Internet company out to our apartment, so a week after canceling, they told me that I would not need to pay anything to cancel services, and that everything was...Read more
- Some reps seemed to care
I didn't like
- Customer service hang ups after waiting to talk to some one
- Could not talk to management
- Each solution cause a new problem
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