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Unfortunately Centurylink (aka Qwest) was the only game in town when we moved here ten years ago. There was a cable provider but their reputation was questionable too. We actually signed up for service at our local mall. They had a kiosk with a smooth talking (aka...
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1.0
I didn't like
  • Dishonest people at centurylink
#1039756
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Century link is the worst company full of rude people, liars and total thieves. They will not talk to you and prefer to let you deal with an online customer service person. I made the big mistake of switching my internet service to them to save money, they never told...
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We had the same problem.. We called within 30 days to cancel and the representative did not even submit paperwork for another 2 weeks. We received bill in the mail and have spoken to multiple different reps stating to file form.. When you go to website to fill out form...
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Centurylink Internet Basics Internet Plan Review

#1038859
1.4
Prices are NEVER as quoted... Internet randomly goes down with no apparent warning or reason (and calls ALWAYS result in it being on the consumer's end) They are the only provider in my area, else I'd go with ANY other internet company...
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Centurylink Dsl Internet Service Review

#1033982
3.2
I applied for a basic program and i was not accepted and the price is too much for me to pay
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Centurylink Customer Care Review

#1032640
1.0
I have called multiple (8) times and they hang up or just randomly transfer me to a dealer different dept. no one is held accountable! The CEO Glen Post III has a problem. He should just call his own call center and find out for himself just how bad it is.
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Centurylink Internet Service Review

#1031484
1.6
Service has been out for 24+ hours...no eta on rapair. Ridiculous. We have no internet or tv!
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I cancelled at late February and told them to cut the internet at the 3th of March,my last bill i paid on the 18th of February and that was it. I called back on the 2th of March to make sure and ....Yes cancel on the 3th and did not want the modem back. Now they want $...
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My grandma is 92 years old & her phone is currently not working we went to buy her a new one at Best Buy thinking it was her cordless phone that was not working but her line still has no service. We have called several times and the soonest they can come out is...
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Century link SUCKS and LIES to you so be very careful dealing with them. I was an old Quest customer and when I complained of NOT getting speeds I was paying for they said they would send me a new modem- was NEVER told I'd be paying for a new modem and then put me on a...
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We discontinued their service 10 months later we received a bill from a collection service stating we had owed them $250 more we had never received any past-due notices now we are receiving a bill from a collection service and causing our credit to go down this company...
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1.0
#1037077
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Century Link is the worst. I was quoted $85.99 plus taxes and fees. I was billed $147 and when I called, was informed that my normal bill would be about $123.00. That is NOT reasonable taxes and fees, and since I signed a contract, I was charged $200 cancellation fee...
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2.4
I didn't like
  • Sales practices not disclosing true pricing
#1036368
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Be careful when signing up for CenturyLink's home internet service when you get it on a contract (in my case 2 years). You can not get out of it without paying $200. In my case I was in about month 16 when the internet service started dropping and going extremely slow...
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2.2
I didn't like
  • Cancellation policy
#1036030
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I finally had the opportunity to cancel my service with Centurylink Prism services. They sent me a statement in February saying this is "your revised Final Bill " $ 0.00 . In fact they even said there was an overpayment on the 15th and that a check was issued for a...
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#1035950
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