CenturyLink's technician was in the area of my house and the tech decided to unilaterally (without my consent) change my internet speed from 7 to 12mbps resulting in an increase in monthly cost. This become apparent to me when I saw the increase in my monthly bill, so...Read more
I had to call the KS state Attorney General's office and file a complaint against Century link for violating an agreement they had to sign with the state to do business in KS. I can't remember the exact title of the agreement, but all communications companies that want...Read more
Belle Plaine, Kansas
Upgraded from a 10gb to a 25gb modem... Scheduled date and time was set however, the technician was a no call and a no show... Finally someone came to my home 3 days later but never called before arrival and then left knowing that the instillation for the "refurbished...Read more
Centurylink - Internet service
I was curious to try their service, they told me that i will get 1month free service. Wich they lyed me , making me $140 for 2 weeks and then sent me to cellection. BAD SERVICE. POOR CUST SERVICE. . . Void.Non professional.
Centurylink - Poor internet service
CL will not fix and improve their internet service in Athens TX. I pay full price for 6 mbps dsl and get less than 1 mbps down and 300 mbps upstream. Lots of excuses but bottom line they don’t or won’t spend the money to fix or upgrade. Going wireless!
Centurylink - Horrible work ethics
Biil is paod in full. Service has been interrupted. No agents in my area Phoenix, AZ available to work on weekends after 6pm Friday. Result.. no TV or internet for my family who flew in from Portland, OR.
Centurylink - No show tech
I worked with tech over the phone yesterday for a hour or more, problem not solved. When my patience ran i asked for a tech to come check the problem. The tech was suppose to be here between 8 & 11:30. No tech appearance, it is now 4 p.m.. I canceled an appt to be here between 8 & 11:30. WHERE IS THE TECH??????
Our internet services available is 5 GB in our area, which is never 5 GB but is actually similar to the AOL dial up days. Not good. I have called and called to have our area upgraded, as have my neighbors. NO luck. So, now that I work from home doing social media, I...Read more
I didn't like
- Nickel and dime customers
- No choices
- Lack of service
I set up internet service at the end of May, and a week later realized that we would be getting a better Internet company out to our apartment, so a week after canceling, they told me that I would not need to pay anything to cancel services, and that everything was...Read more
- Some reps seemed to care
I didn't like
- Customer service hang ups after waiting to talk to some one
- Could not talk to management
- Each solution cause a new problem
Signed up end of May as new customer combined with Direct tv. Sales said cost would be 89.99 mo. for both together. CenturyLlink's bill supposed to b 34.99 & Direct tv 55. plus tax with combined bill. 1st I asked to have combined bill 3 times & was told it takes 3 mo....Read more
I didn't like
- Dishonest promises
We have had nothing but issues since we change to the almost 2 years ago. It took the first six months fighting back and forth. Them saying we were behind when we were really ahead. We kept getting bills and it felt like we just paid them. Turns out they were billing...Read more
First let me say I'm not the type to give companies reviews let alone a bad one but this has been the worst customer service I have ever experienced, they are some liars and the internet is horrible. I haven't had internet for 4 days they keep saying it's an outage in...Read more
On June 20, 2017, I had a live chat with a CenturyLink representative. A deal was agreed to that I would have phone and internet service for $69.95 for 3 years and the first 12 months would be $49.95. I have yet to get a corrected bill. Today, they told me they cannot...Read more
I didn't like
- Deceptive and unclear promises for pricing
- Never did what they promised
- Inability to unbundle service
This is the email I have sent to to Century Link at least 3 times after they told me to send in as many details about what has happened. For the last 2 months, my WIFI has been very slow. Then in the Beginning of Sept, I started having problems getting onto sights such...Read more
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