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CenturyLink Makes it Impossible to Cancel Service!

Company CenturyLink
Product / Service Internet Service
Location Bellingham, Washington
Category Internet
Views 938
 

After 10 years we decided to cancel our service with CenturyLink (formerly Qwest), and they have made it an absolute hassle! After having to make repeated phone calls to them for ridiculous things (needing to call several times just to get all my services cancelled because they play dumb and act like I didn't make it clear I wanted all services cancelled, inquiring about bills they continue to send me after telling me I was completely paid up, etc.), they are now billing me over $100 for a modem I already sent back to them!
To add insult to injury, I used THEIR mailing label they sent me to return the modem, and I have a UPS confirmation showing the modem was returned to them. I cannot believe the absolute ineptitude of this company, and the problems I have encountered trying to cancel my service, which obviously was the best decision I made.
Their responses to these complaints are laughable ("We would be happy to help you resolve this issue if you would contact us at XXXXX") How about actually helping people the first time and not being complete morons about the whole process.
If they continue to harass me I will not only file complaints with the state attorney general's office but also every complaint website I can find and every consumer protection agency I know of. I am sick and tired of this whole process and I think cancelling my service with them was obviously the best decision I could have made. 30a9f10

 
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Feb 03  from Salt Lake City, Utah
Just got off the phone with Century Link trying to get our services cancelled. We have had nothing but problems with Century Link, and so have moved to digis. However it took 4 calls before I was not disconnected and on the last call I let the representative know that if I was disconnected again, I would be calling the State Attorney as well as the local new station. At that point I was helped. Having said that I am not convinced that the deed is done. I guess we will see...
Reply to Anonymous

Dec 27, 2013 
yeah centurylink is horrible. my mother has died and I cannot cancel her account. Here I am managing her estate, filled with grief--and centurylink is giving me the runaround. Been on hold 1.5 hours, been dropped, moved to different representatives. What a waste, a dark hole. Centurylink is a major disappointment.
Reply to Anonymous

Nov 07, 2013 
We switched to Century Link as we were led to believe it would be cheaper than Cox. It turns out it is way more expensive. One of their installers was so rude while at the home. After the first install of the phone there was a noise in the phone lines. We were told by the installer than it was our phones that where the problem. I looked down and he started complaining about me not believing him. He went on and on about it to my husband. Turns out it was not our phones but a bad line coming in. I wish I would have canceled the whole thing then and there. I downgraded our phone service which made our bill even higher for a month. I want to cancel soon.
Reply to annoyedone

Aug 30, 2013 
The agents are only allowed a certain number of cancellations per month; if they exceed they are fired. Nobody cancelled my account until I spoke into the phone with a raised voice and a terse tone. Also, tell them you are moving to Venezuela, so they can't waste your time offering services. They lie, you lie.
Reply to Anonymous

Jan 02, 2013  from Renton, Washington
Century Link's internet service is horrible. I just switched to Comcast and now I am happy. Century Link's customer service is full of liars. They quoted my on one price and when I got my bill, it was another. DO NOT USE THIS COMPANY.
Reply to ryanweber1055

May 13, 2013  from Portland, Oregon
We got DirecTV and mistakenly bundled it with Centurylink. Centurylink only provided 3mbps in our area code. After we paid a $200.00 early termination fee- for canceling our internet (1 day after our 30 day contract expired because there customer call center isn't open on the weekends.
We have been trying (for 3 months) to get Centurylink to drop our account - so that we can just be DirecTv customers- and they will not let us go as customers.
Reply to Sam

Apr 12  from Dothan, Alabama
I AGREE WITH YOU 1000% they are full of deception.
Awful, awful, awful company. :sigh
Reply to Phyggie

Nov 06, 2012 
I just cancelled my centurylink phone service and I must say it was better and easier than I anticipated. I was expecting to be put on hold and hassled, but the rep I talked to was very professional and courteous.
Reply to Marv

Feb 17, 2013 
I have been trying to cancel my service for months now. They wont cancel it and keep billing me, and give me cancellation confirmation codes, and then tell me they are invalid, and no records of my calls. I'm going to have to contact the better business bureau and attorney generals office just to try and cancel!
Reply to yo

Aug 01, 2012 
Yes, century link makes it impossible to disconnect phone service. We ported a number to Comcast and they will not cancel the account and they will not honor the port. CenturyLink is perhaps the worst phone company to do business with in the US.
Reply to James

Jun 19, 2012 
I will be telling everyone not to do business with Century Link. I agree that cancelling my service with them was the best thing I have ever done. I received a ten cent late charge on my final pro-rated bill over a month after cancelling my account. This is after I explained to customer service that I had not had the phone number that they had been charging me for, for over a year! I think they got their money's worth from me. Apparently they take nickel and diming their customers quite literally.
Reply to Link Out

Jun 19, 2012 
Hey Joey H., go screw yourself. Everyone here reading this knows that you and your company are full of BS. You're not going to help Kmi or anyone else you respond to on here. And all of us that have used your worthless services in the past know it.
Reply to Scootiep

Dec 07, 2011 
I agree with KMI, I too tried to disconnect home phone service. Called and even sent an email disconnecting sevice and all you get is an apolgetic response saying call again, or that they cannot take disconnects by email. Funny that you can order new service, pay your bill online, report problems online, but not disconnect service. When you call and talk to several departments who all try to pursuade you not to cancel and then transfer you to the next dept it's all the same thing, repeat all your info and find out you have to be transferred again. They can continue billing me if they want to but I'll just continue disputing it until they want to go to court.
Reply to Brown

Nov 14, 2011 
Kmi,

This is Joey and I'm with CenturyLink. I'm very sorry to read about the difficulties you've had in cancelling service. Our team would be happy to look into this issue for you. Just email us at TalkToUs@CenturyLink.com with your name, account information and reference your post here on PissedConsumer.com. Thanks.

Joey H
Manager, @CenturyLinkHelp Team
Reply to @CenturyLinkHelp

Feb 17, 2013 
lol....
Reply to yo

Apr 16, 2013  from Scottsdale, Arizona
There is an email address, but JOEY specifically, has no way to be contacted.

Apr 05 
Service with Century Link installed 26 Mar 14. Could not use phone service. Incoming calls would ring once and hang up. Outgoing call possible but line noise intolerable. Called to complain and it took about four hours on the phone and was to no avail as no help or assistance offered. Called back on 27 Mar 14 and talked for another 1.5 hours before I gave up. Told them I was cancelling the following day if the service did not improve.
Made the threatened call the following day and got a RMA number and returned the phone the following weekend. I have received a $200+ bill. As soon as I receive the delivery verification next week, I am starting with the County Attorney and the BBB, then to the States Attorney's Office,then to my personal attorney.
 

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