Centurylink Complaints and Reviews

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  • Customers like
    • Speed4
    • Service online payment ability3
    • What they provide3
  • Customers don't like
    • Poor customer service43
    • Customer service38
    • Lack of cooperation28

  • 9 hours ago
  • Internet
  • Boise, Idaho
  • Internet
  • 2

prior to moving, I gave them my new address, date that needed to be hooked up. They did not fulfill my request, then told me I had to wait over 24 days to get service hooked up. However I had to pay my bill up front, which I did. I am paid in full, yet they cut off my service. You can't ever get a hold of them because they're always closed. States that you can make a payment 24–7 however you try... Read more

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  • 17 hours ago
  • Internet
  • Greenwood, South Carolina
  • Poor Internet Connection
  • 4

Struggled for almost a year to even view a you tube video and we had the wireless 10Mbps package but the actual Mbps were tested and we were getting LESS THAN 3!!!!. After our contract was over in March (monthly bill ran $60) the bill was $80 a month! Way too expensive! Was told I would get a discount if I took a 2nd service to bundle with but I had no need for anything else they offered. Service... Read more

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Website never works to pay bill... Increase your bill by $50 after one year without letting you know...the hang up when you want to disconnect Add comment

Horrible customer service. Lack of knowledge and bad attitude. Overcharge, TV freezes still not fixed. Add comment

  • 2 days ago
  • Advertisements and Cons
  • Dixon, Illinois
  • Incompetent Customer Service
  • 14
  • REVIEW RATING 4/5

WORST BUSINESS EXPERIENCE, EVER! Entered an agreement in 3/14 for a bundle at $127.99 over 3 yrs...NOT ONE bill has been at that amount. Filed a complaint and got SOME relief---then 2 months later, back to square one; ridiculous bills coming in for the last two billing periods. No honor in a contract here! My next recourse is through the Attorney General in Illinois; I will not let this go. ... Read more

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  • Jul 27
  • Internet
  • Las Vegas, Nevada
  • 1
  • 1
  • 10
  • REVIEW RATING 3/5

Worst customer service ever. Falsify information to get you to agree to a contract. Class action lawsuit needs to be done to stop them from cheating consumers Read more

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  • Jul 27
  • Home Phone
  • Sioux City, Iowa
  • 11
  • REVIEW RATING 4/5

I ordered Centurylink phone and internet service in January and was told that if I didn't like the service I could cancel without a charge within 3 days. The first day the internet quit working 3 times and the phone quit working once so the second day I called and canceled the service. I got a cancellation number and sent back the equipment. The following month I received a final bill for $53.48... Read more

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  • Jul 27
  • Internet
  • Internet
  • 15
  • REVIEW RATING 4/5

Centurylink has now lied to me twice: 1.) we signed up for the 1gbs up/down fiber connection and, while they charged us appropriately for this, they actually have us on only about half of that bandwidth. 2.) They provided a 802.11/n router which doesn't even come close to supporting 1gbs up/down. We upgraded the router for $250 and upgraded our wireless cards for $100. 3 tech support people told... Read more

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I keep getting the run around and put on hold for 10 to 20 minutes. Add comment

  • Jul 25
  • Internet
  • Albuquerque, New Mexico
  • Centurylink Internet
  • 25
  • REVIEW RATING 4/5

I have been in my new apartment for 3 months, own my own modem, and every month I get my bill, it has a leasing fee attached for the rental. I have told them every month that I own my own, but every time they tell me they fixed it, ends up being only 'lip service'. I shouldn't have to call about this every month. When I find a way to go over a supervisor's head, meaning contacting the right... Read more

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