Centurylink Complaints and Reviews

Submit ›
  • Customers like
    • Speed4
    • Absolutely nothing4
    • What they provide3
  • Customers don't like
    • Poor customer service43
    • Customer service38
    • Lack of cooperation28

  • 11 hours ago
  • Internet
  • Phoenix, Arizona
  • Customer Service And Billing
  • 10

You can never get them to answer the phone, return emails or be available via chat. Forget trying to cancel your service, they refuse to take not interested for a answer. They will continue to bill you even after you have cancelled your service. This company needs to be continually investigated my the FCC and US Justice Department for fraud and violations of FCC rules. When trying to deal... Read more

Was this review helpful? 0 0

  • 11 hours ago
  • Building Services
  • Salt Lake City, Utah
  • Centurylink New Cable Digging
  • 4

I have learned from Mile High Contractors that anybody in SLC can call "Blue Stakes" and have red, blue and yellow paint lines sprayed all over their lawn. You don't have to give a reason. ANYONE. ANYBODY ELSES LAWN. i am the only person in my neighborhood who is not getting Century Link. But my lawn is the only one with the paint. The tunnels for Century's big update will be bored under my... Read more

Was this review helpful? 0 0

  • 12 hours ago
  • Government
  • 1

I have learned from Mile High Contractors that anybody in SLC can call "Blue Stakes" and have red, blue and yellow paint lines sprayed all over their lawn. You don't have to give a reason. ANYONE. ANYBODY ELSES LAWN. i am the only person in my neighborhood who is not getting Century Link. But my lawn is the only one with the paint. The tunnels for Century's big update will be bored under my... Read more

Was this review helpful? 0 0

  • 14 hours ago
  • Internet
  • Vancouver, Washington
  • 3

After two almost 20 minute sessions of holding our calls were cut off. Tried to leave msg. But voice box is always full. My Mom Is trying to get a landline in her new retirement facility (she moved in two days ago) and is without a phone which is not a safe situation for an elderly person. She is forced to go with CenturyLink because she is a retiree of ATT which gave her free phone service. I... Read more

Was this review helpful? 0 0

I only got somw of my money back. Turn them in to th FCC and any consumer protection agency you can find. Stealing from a single Mom is more than a crime. Keeping an unbearable contract should be too Add comment

  • 1 day ago
  • Internet
  • Tucson, Arizona
  • 8

I signed up for internet service with CenturyLink and they offered $100 reward / rebate Visa card. Now they appear to be refusing to honor this reward. They sent me a post card and told me to register to get my reward. I have tried more than 5 times to redeem the reward on their web site. I have called the phone number three times and the so-called help desk refuses to accept my registration... Read more

Was this review helpful? 0 0

I have been on hold for 1 hr 13 minutes --- and they have transferred me twice. I am now on hold again. Not cool. Too big for their britches. And service is slow. Not a happy customer. Add comment

  • 1 day ago
  • SEO and Reputation Management
  • Albuquerque, New Mexico
  • 18

I contracted a bundle service: Internet with Directive. Bundle roughly monthly fee: ~60 dollars. The person who started my service did not bundle it from the beginning I tried to call the company and explain. They want me to pay $57+for internet plus $60 of internet per month. Their response was, in order to bundle it now..I have to have both accounts in zero balance to bundle. Isn't that... Read more

Was this review helpful? 1 0

  • Aug 01
  • Web design
  • Redmond, Oregon
  • Wifi Password
  • 6
  • REVIEW RATING 4/5

I want to set up a new printer. to do it I need a wifi pw. If I ever had it I sure don't know what it is. The phone people can't get the phone # I have "Sorry, I can't get that." Well, now I'm sorry and I am moving to a new provider. If I owned a business I'd run it better than the idiots running Century Link! These people will wonder what went wrong some day but the nitwits will have all made... Read more

Was this review helpful? 0 0

  • Jul 31
  • Internet
  • Saint Paul, Minnesota
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

Signed up for Centurylink internet after discovering it was the only internet service available in my area. Having read that many people have had problems with Centurylink and auto pay as well as being told different things by every person they had spoken with I decided it was in my best interest to insist that there be no autopay or co tract on the account and I also tape recorded the... Read more

Was this review helpful? 0 0

Had an experience with Centurylink?

Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Centurylink. However, many companies do monitor reviews on our site.

 
×
You are reading about Centurylink.
Filing a new complaint about
×