CenturyLink Complaints and Reviews

1.5
  • Order process3 votes
  • Speed3 votes
  • Service2 votes
  • Poor customer service34 votes
  • Customer service26 votes
  • Lack of cooperation24 votes
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  • Mar 23
  • Media
  • Aitkin, Minnesota
  • Billing Department
  • 20
  • REVIEW RATING 4/5

When I signed up for service in a new area after we moved I was quoted a price but when the bill came it the base service was way more. I complained and was offered me "credits" that apparently expired after 6 months. I was on the phone for more than an hour with three different customer service representatives today to determine whey the credits dropped. In the end they couldn't explain why I... Read more

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  • Mar 23
  • Internet
  • Denver, Colorado
  • Internet Service Transfer
  • 11
  • REVIEW RATING 4/5

I transferred service due to moving and after they "connected my service" I had no service but was billed. I called repeatedly to have my account credited for the service I never received (no internet, no phone). I chose not to pay the bill until i actually had service. On a friday a month after service was to start they fixed my internet. I scheduled a technician to come out on the following... Read more

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  • Mar 22
  • Internet
  • Boise, Idaho
  • Internet Service
  • 12
  • REVIEW RATING 3/5

Centurylink has continued to let us down again and again. Our service cuts out periodically, sometimes only for a minute, sometimes for hours. Some days it will cut out upwards of ten times a day. My boyfriend works from home and when the internet doesn't work, he loses money. Not only are we losing money for services paid, but for missing income. We have called numerous times, and have been... Read more

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Century Link is unsurpassed in POOR service. However, in this state, in this area they essentially have a monopoly. I paid to have my service restored. Great, now just wait 72 hours and it might be restored. They apparently do not need to try. And they don't. Add comment

  • Mar 20
  • Internet
  • Phoenix, Arizona
  • Dsl
  • 19
  • REVIEW RATING 4/5

I had Centurylink phone/dsl service for about 6 months. Terrible internet speed and even worse customer service. I went back to Cox as my provider, but was still able to access my Centurylink service. They never told me that I would lose my email when I cancelled. Every time I've left a provider (AOL, Cox) I was able to keep my email address even though I had another dsl provider. OVER ONE... Read more

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  • Mar 19
  • Internet
  • Tacoma, Washington
  • Modem
  • 14
  • REVIEW RATING 4/5

I have only had centurylink service for about two months now and the service is very good except that the modem drops out about three or four times per week and I'm getting very frustrated with this because I have to go upstairs, unplug the modem and allow it to reset before I can continue. This is unacceptable and annoying as ***. After reading about so many other users having the same problem... Read more

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  • Mar 18
  • Internet
  • Butte, Montana
  • Internet Service
  • 40
  • REVIEW RATING 4/5

I cancelled service and was told there was an early termination fee, I informed the person I was not aware of any contract, that person said, "I have gotten your early termination fee (ETF) waived." When I received my final bill, lo and behold, there was an early termination fee on there. I called customer service where I explained my situation, they came back telling me they are unable to waive... Read more

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  • Mar 16
  • Home Phone
  • Salt Lake City, Utah
  • 28
  • REVIEW RATING 4/5

When SLC came last fall (Black Diamond) to repair electric cables that had been manually severed, they let me know before they came. When "digs" came to spray for all utilities, they let me know before they came. I received no notice from these men, but I HAVE seen them lurking around the neighborhood. In different trucks and cars. One showed me an ID card that was impossible to see. They were... Read more

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  • Mar 14
  • Internet
  • Apo, Armed Forces Europe, Middle East, & Canada
  • Internet Service Termination
  • 40
  • REVIEW RATING 4/5

Initially, my experience with customer service and the actual product (internet) was quite good. I was able to reach people, work out any issues during a change of address, and had fast internet speeds. Then, I got orders to deploy (I'm in the Army), so I called to inform them that I'd need to cancel service. I spoke to a very helpful representative who walked me through the cancellation process... Read more

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  • Mar 14
  • Media
  • Iowa City, Iowa
  • Bundle Service
  • 34
  • REVIEW RATING 4/5

We have been trying to unbundle my DIRECTV from CenturyLink due to terrible service since September of 2014. We would call on a monthly basis, be assured this was happening, just to get another bill the next month. When we would call DIRECTV they would have no knowledge of the unbundling. We finally made a claim with the State of Iowa Attorney General's Office, and got a response from... Read more

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