CenturyLink Complaints and reviews

CenturyLink reviews, CenturyLink complaints, read CenturyLink reviews, find CenturyLink reviews, CenturyLink scam reports
Incorrect company
description?
Suggest changes
Industry: Internet
CenturyLink social reviews and reports. Join community by posting your own comments or complaints.
  • 711 complaints
  • $263,546 claimed losses
  • $371 average
  • 49005 since Dec 08, 2009

Please try to contact   CenturyLink Customer Service  directly prior to posting any complaints on this site.

Had an experience with CenturyLink?  Submit review ›
CenturyLink
Main address: 100 Centurytel Dr 71203-2041 Monroe LA
1-877-290-5458, 800-366-8201, ,
CenturyLink reviews, CenturyLink complaints, read CenturyLink reviews, find CenturyLink reviews, CenturyLink scam reports
  • 711 complaints
  • $263,546 claimed losses
  • $371 average
Had an experience with CenturyLink?
Submit review ›
711 reviews found
Show first:

  • 10 hours ago
  • Somerville, Tennessee
  • Land Line Phone Service
  • 2

Today I called Centurylink to disconnect my land line, I have been a loyal paying customer for 23 years. I have basic service with them and no longer need the land line. They informed me to stop service with them it would cost me $15.00. Outrageous and such a sneaky way to do business. How many others have they done this to? They also said I needed to pay balance right away and if there was... Read more

Was this review helpful? 0 0

Premium

  • 1 day ago
  • Denver, Colorado
  • Wrong Billing
  • 2

As a retired engineer for the BellSouth Company I know that a line loss test that indicates the cable loop will not support 40m/bs is all that is needed to adjust a bill. Not in Century Links eyes, they say they sell it it must work. I switched to Comcast and will never go back as long as this company has any hand in the providing of DSL service to me. I will be suing them just as soon as they... Read more

Was this review helpful? 0 0

  • Apr 11
  • Oro Valley, Arizona
  • Fiber Optic Internet
  • 6

This is what happened: 2.5 weeks ago I called Verizon Fios for the fiber optic internet. Little did I know that they contracted the lines to Century Link. So, I was transferred to a Century Link rep. I told them the date on which I needed service, and he explained it was a self-hookup, they would ship me the modem and wires. All I have to do is plug it in. Yeah right. Two weeks later, I got... Read more

Was this review helpful? 0 0

  • Apr 11
  • Denver, Colorado
  • Service Cancellation
  • 5

The service for my landline telephone was horrible during the 6 months I used CenturyLink. I was billed inconsistent amounts monthly, a third party billed me as well on my long distance account which I never authorized and it was impossible to get the third party's number, the representatives did nothing but lie continuously, and the supervisors were pointless to speak with regarding the issues... Read more

Was this review helpful? 0 0

  • Apr 10
  • Internet Access
  • 7

CenturyLink's internet service causes me to waste so much time, correcting problems THEY create! My email name was dropped, and replaced with "CenturyLink Customer." My friends thought my emails were junk and were deleting them. I did a live chat, and the tech told me my email had been compromised, and I needed to change my password. After I changed it, my email still said "CenturyLink... Read more

Was this review helpful? 0 0

  • Apr 05
  • Bundle Price
  • 2
  • 17

I just wanted to take few seconds to say thank you to Century Link for lying and to tell everybody I can that you would be an absolute fool to switch any current service you might have to Century Link. I was promised in a bundle deal to receive Satellite TV, home phone and high speed internet for around $101.00 dollars a month. My first bill was over $240.00. After spending several hours on the... Read more

Was this review helpful? 0 0

  • Apr 04
  • Punta Gorda, Florida
  • Bad Equipment
  • 5

The word terrible only scratches the surface of CenturyLink's Prism TV. Their cheap equipment breaks constantly! Our whole house DVR broke/malfunctioned three times in six months and deleted all of our recorded programming at least five times during the last two months! Remotes break (no reason) and they want you to bring them into an office and pay $20 out of your pocket for a new one Really... Read more

Was this review helpful? 0 0

  • Mar 24
  • Truckton, Colorado
  • Low Internet Speed
  • 10

I had Elpasotel for at least 3 years at this address with satisfactory service and internet speed.Since centurystink has bought them out the service and internet speed has quickly turned to something I cannot depend on.I beleive they have decided to save money by doing away with any reasonable maintenance on the network out here.It almost looks like an open attempt to steal from all the people... Read more

Was this review helpful? 0 0

  • Mar 23
  • Omaha, Nebraska
  • Pilot Program
  • 2
  • 21

I'm a sane, rational, intelligent woman and CenturyLink made me cry. Little did I know when I transferred service to my new home in West Omaha that I would be participating in a pilot program. Only 48,000 homes in this area have something other than traditional DSL. The internet goes out regularly and we are literally in a psychotic transfer loop when we call technical support. There is no direct... Read more

Was this review helpful? 0 0

  • Mar 18
  • Broadband
  • 14

About six weeks ago, my broadband went down for three days. When I called their support, I was told "the part" needed to was "on a truck" and there was nothing they could do. If I wanted a refund for the days without service, I would have to fill out paperwork. This might have been the most ridiculous excuse I have ever gotten in my life. Since then, my download speed has been less the 1200 mbps... Read more

Was this review helpful? 0 0
 
×
You are reading about CenturyLink.
Filing a new complaint about
×