1.6
  • Service2 votes
  • Service online payment ability2 votes
  • Order Process1 votes
  • Customer service14 votes
  • Poor Customer Service13 votes
  • lack of cooperation8 votes
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  • 35 minutes ago
  • Other
  • Galax, Virginia
  • Internet
  • 1

Retired person on fixed income. I have not home phone, just internet service. Recently changed from my son's name (since he lives elsewhere) to my name and was promised a promotional rate of $30.00+. Just received another bill, still in son's name at $60.00+ rate. Paperwork mailed in to change this over to my name over a month ago. I'll use another service. I will not pay this extravagant amount... Read more

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False claims. I do not have long distance service on my landlline, yet MCI is added to my bill each month with calls I never made! Help to whom do I make a formal complaint. This is shear thievery. Add comment

  • 2 days ago
  • Internet
  • Greenville, North Carolina
  • Internet Service
  • 14
  • REVIEW RATING 3/5

THIS COMPANY HAS THE ABSOLUTE WORST CUSTOMER SERVICE REPS YOU HAVE EVERY COME ACROSS. THEY ARE EXTREMELY RUDE, SARCASTIC AND THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT IS SAYING. COMPANY IS VERY DECEITFUL AND IS ONLY OUT TO CHEAT CUSTOMERS OUT OF MONEY. THEY TELL LIES TO YOU WHEN THEY WANT YOU TO SIGN UP WITH THEM AND AFTER SIGNING YOU GET CHARGED FOR THINGS THAT YOU DID NOT AGREE TO. I SIGNED UP... Read more

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  • Jan 23
  • Internet
  • Albuquerque, New Mexico
  • Internet Service
  • 15
  • REVIEW RATING 4/5

I moved to a new location and was wanting to transfer my old internet service to the new location. I called scheduled an appointment to get hooked up. It took a week for a technician to come out which was scheduled from a week when I originally scheduled. The technician showed up I don't know what he did my wife had taken off work so someone would be available to assist with entrance to the... Read more

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  • Jan 23
  • Internet
  • Spokane, Washington
  • Internet Service
  • 6
  • REVIEW RATING 3/5

I got this service as part of a bundle with Direct TV, Horrible slow service could not even run my cell phone on this internet service. Do not get Centrury Link. I paid this company a monthly bill for service i used for maybe an hour. Could not stream shows on Apple TV could not use my phone. The customer service department is just as slow. Live chat is slower than calling and I thought live chat... Read more

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  • Jan 23
  • Internet
  • Colorado Springs, Colorado
  • Internet Service
  • 10
  • REVIEW RATING 4/5

I pay for 40mb internet at my house. In the past 9 months I have averaged 7 days each month of internet outages and I have never come close to achieving even half the speed that I pay for. I have had technicians come to the house 5 times now and had my modem replaced 3 times. In spite of the fact that I am not getting what I pay for and definitely am not getting any type of reliable service, I... Read more

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Absolutely freakin rediculous slow internet speeds I can not stream tv or live video games on two tvs!!!!!! Fed up with this service. Can't even watch Netflix Friday - Sunday till after 10 pm. Not enough speed to run it????? What can you do to rectify this or I'm changing to a full wireless set up and save money and have the speeds needed for typical use! Add comment

They charged 36.00 and change to cancel my home phone service, what a ripe off, I would never use any of their products. Add comment

  • Jan 22
  • Internet
  • Denver, Colorado
  • Internet Service
  • 11
  • REVIEW RATING 4/5

It took 2 months to get a deal worked out with these guys at our main office. At first I was given a contract for internet and one phone line at 85 dollars and agreed. Weeks later I was told by the tech that I could not get the full speed at my location so I opted NOT to get their service. Another week later I was contacted again and told that I actually COULD get the full internet speed they... Read more

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  • Jan 22
  • Television/ Radio
  • Denver, Colorado
  • Satellite Installation
  • 12
  • REVIEW RATING 4/5

Recently, we bought new TV's. Close to a year now, we have had only the internet through Centurylink. We have never ever been late on a bill and my dad has perfectly spotless credit. We were told by customer service that our credit was too poor and they needed $500.00 to install satellite. There is a monopoly of this area and we are not allowed to go through another company. $500.00? For TV? Wow... Read more

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