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1.4 Based on 752 reviews
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  • Customers like
    • Quality of internet 7
    • Service online payment ability 6
    • When it worked 6
  • Customers don't like
    • Customer service 67
    • Poor customer service 51
    • Lack of cooperation 31

Tried the service for 30 days as advertised and it was awful. I was told I would get a refund as promised for trying it. Keep getting the run around and different answers to the same questions. Tried to talk to a supervisor and was told "they don't take calls". I've never done business with a sorrier place before. Disgusting, deceptive and a bunch of non caring idiots

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They are the worst! They lie and never come thru on what they say/promise! They overcharge

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I scheduled an installation with Centurylink for my internet, tv and phone. They gave me a installation window of 9hrs. That's right 9HRS!! 8am-5pm. After waiting until 12:00, I called them. Turned out they decided my home phone number (located in a residence- at me house) was listed as a business number with Dex 10 yrs ago so they weren't going to come and install the internet and tv. They didn't bother to call and tell me they weren't coming.... Read more

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They ran my credit, I got a confirmation number and account number. Two days later they tell me I can't get service without a contract.

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Absolutely the WORST customer service in the industry. Prepare yourself for 20 minute hold times with it finally ending in a dis-connect, Bogus charges and patronizing attitudes from supervisors/managers. I am being charged for the remainder of a promotional period that I did not use. It's like having a grocery store charge you for not using a coupon. I paid for the services that I received yet they want to still charge me for the additional... Read more

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June 2nd, 2016, we started a contract with the century link internet service and it would be about $43.00 a month. When on the phone with them, they kept pushing for us to also get their home phone service. We don't need their home phone service. Later they charged us for internet + home phone service. We don't even have the home phone device in our home, just the router for the internet. We do not want the home phone service at all. We just... Read more

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We are a small business in Maryland. We used century link's partial T1 service for a few years with terrible speed and poor service. We finally terminated with them in sept. 2015. We also return all the modems and equipment to them at their request. However, CL started to send us additional invoiced AFTER the termination date, to the tune of $9,500!!! We called and wrote to them countless times and also filed a complaint with the FCC. Of... Read more

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I've been a long time customer. The company name was Embarq when I first got service. I don't know if Century Link was a company that purchased Embarq, or if it was just a name change. Century Link is the only ISP in my area. I started off at the slowest speed and upgraded to 10 mbps. That's when the problems started. They could not get my speed right. I was getting 0.75 mbps down at times. The speed fluctuations were crazy. It was eventually... Read more

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I you ever get through, and end up with 2 agents you are sure to get two answers and solutions. Dealing with both Century Link and Direct TV on the same day, makes sucicide an option, Agents IQ's are somewhere near the level of an earthworm, but lower. One Direct TV agent said they should fire some of their agents because they did not know what they were doing and would just hang up if confused. Was told to do different things by Century Link... Read more

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They suck!! We had such a bad experience with Century Link. Asked to cancel six months prior and they waited three months to do so, then kept charging us. Repeatedly went down for a week at a time and they wouldn't send anybody out when the lines were ripped down by somebody moving in a trailer. Left cables lying in the street. They do have a class action law suit against them for cheating people, lots of people! Read more

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