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1.5 Based on 634 reviews
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  • Customers like
    • Quality of internet 7
    • Service online payment ability 6
    • When it worked 4
  • Customers don't like
    • Customer service 61
    • Poor customer service 50
    • Lack of cooperation 31

We switched phone and internet to Dish. Centurylink billed for a full month also paid for to Dish. I disputed the charge with the credit card issuer and was granted a substantial refund. Then Centurylink turned the refunded amount over to a collection agency. I responded with a copy for the credit card dispute resolution and the company still insisted the charge is payable. I am paying under protest because I have no hard evidence of service... Read more

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Centurylink has the worst costumer service. My husband is stationed at Fort Hood. I am stationed at Fort Bragg. My husband is on a rotation and has been for 5 months now. Before he left we physically went into the store to take the router, cancel the service and add myself and my address to the account. Ironically they managed to add my address to the account to make sure he got his bills, but not my name, or the fact that we turned in the... Read more

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I started with centurylink 1.5 months ago. They set up autopay but must not have done it right as it did not go thru. So my service wad interupted I tried to access my account online but could not do so.... I called they figured out the autopay was not set up correctly. So I asked tne rep what the amount needed was so I could put tbe money on my card.. It was $40 more than my quoted monthly amount. Later that day after getting money on the... Read more

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I agree. century Link is horrible. I ordered Cable, Internet, and Home Service on the internet. I was told that I would receive $150 if I ordered my services off the internet. This has been since February of this year when I ordered my services. Last month they said my services were not ordered on the internet. Now they are only sending me $50.00. I did order it on the internet. Now I'm waiting for this $50.00 and they just mailed it out on the... Read more

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Nothing good to say at all, every experience is bad, speeds, setup, cost, customer service, trying to cancel. I haven't had them all but I'd imagine you would be better off anywhere else. I'm not sure why I would need 100 words but this will sum it up... suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck suck... Read more

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I am a new costumer and I have an email confirmation showing the date and time of when installation would be than a day before the installation i received a call telling me that my appointment time is another time, like the "new time" they said was the original one. Now their FAILURE is my problem and I have to adjust to their MISTAKE and make more time available that I dont have from work to accomodate their POOR planning and RECORD KEEPING.... Read more

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They are subhuman bots....STAY AWAY!!! I really don't need to say anymore. And I'm going to keep it short and sweet. I made myself perfectly clear and concise. Do you really need 100 words to say that CL is the devil, *** artists and extortionists. Is that 100 words yet...or do you want me to go on and on and on and on just like trying to talk to those *** employees who steal customers money that the corporation needs to investigate. That.... Read more

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Century Link has the worst customer service. I have tried repeatedly to get an issue resolved only to be redirected to the place i started from three times. I seriously hope i never have to have them again.....very disspaointed. Add comment

Your employees needs drug testing!! Amber Rhodes is on drugs Add comment

I signed up with CenturyLink in February of 2015 for my business the service was turned on April 27th of 2015 with the agreed amount of $74.99 plus taxes and fees for internet and phone and I end up getting a couple other things that I wasn't aware of, well my bill has never ever been that it has gone as high as $700 for one month without them ever admitting that there was ever a $74.99 agreement. Each time I go on to their website and sign in... Read more

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