1.6
  • Service online payment ability2 votes
  • Service2 votes
  • Original quote from nichole1 votes
  • Poor Customer Service16 votes
  • Customer service16 votes
  • lack of cooperation11 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • 1 day ago
  • Internet
  • Colorado Springs, Colorado
  • Modem
  • 4
  • REVIEW RATING 4/5

My original modem, which was working perfectly for several years, crashed on January 15. I called CL the following morning (Friday) and they confirmed it was my modem, saying they would send out a replacement and I should receive it on Monday. I called Monday to confirm and was told by a tech that no modem was sent out but a filament. I WAS FURIOUS! The replacement modem was a different model. It... Read more

Was this review helpful? 0 0

Scam company, I tried to end my service with century link because we were moving. I was given the run around, placed on hold for very long periods of time. CEO IS A SCAM ARTIST AND A WHIMP DO NOT USE THIS COMPANY. RIPOFF Add comment

  • 2 days ago
  • Internet
  • Salt Lake City, Utah
  • Internet Service
  • 13
  • REVIEW RATING 4/5

We were customers for 26 years, the area where we live has antiquated equipment which failed in june, no service for three weeks, they initially claimed it was on our end,(we had paid for line insurance) when they found it was their line that failed, they would make no adj. I cancelled our service, paid the balance then, 6 mos.later received a bill for $200, and they said they would send it to... Read more

Was this review helpful? 0 0

  • Jan 29
  • Home Phone
  • Lorain, Ohio
  • Phone Service
  • 13
  • REVIEW RATING 4/5

You are absolutely correct my wife has been a customer for over 10years and she calls about a crazy bill they sent her for 80.00 $ when she would always pay much less ,so she calls and they tell her something about some lifeline program that she,s in ,but this is like a welfare thing ,but she tells them i work for a living dont need lifeline and they would not lower the bill and then try to sell... Read more

Was this review helpful? 0 0

  • Jan 29
  • Internet
  • Internet Package
  • 3
  • REVIEW RATING 5/5

1/29/15 CenturyLink continues IGNORING my original quote for a 3-year internet package @ $19.95 as promised by Nichole on 10/28/14. Sent to Gladys Rey, CenturyLink, and RalphS Dear PUC and CenturyLink: Personnel are all over the place with anything from utter complacency sprinkled to appear polite toward my issue (Christine and Joni) to yelling and screaming with impenetrable interruption... Read more

Was this review helpful? 0 0

  • Jan 28
  • Internet
  • Promotions
  • 2
  • 2
  • 28
  • REVIEW RATING 3/5

Although the 40 MB/s is accurate the customer service and promotions are a crock. I just got off the phone with them because I noticed an increase of about $7 in my monthly bill yet when I signed up they gave me a 3 year price-lock. What? So I asked if there had been a mistake but "No, in 2015 all centurylink internet customers must pay this increase." So if they throw the word price lock at... Read more

Was this review helpful? 0 0

  • Jan 26
  • Internet
  • Des Moines, Iowa
  • 1
  • 1
  • 1
  • REVIEW RATING 3/5

Don't trust this company they are theives! And costumer service is ran by idiots! Hold for hours so you get tired and give up!! Read more

Was this review helpful? 0 0

  • Jan 26
  • Internet
  • Galax, Virginia
  • Internet
  • 16
  • REVIEW RATING 4/5

Retired person on fixed income. I have not home phone, just internet service. Recently changed from my son's name (since he lives elsewhere) to my name and was promised a promotional rate of $30.00+. Just received another bill, still in son's name at $60.00+ rate. Paperwork mailed in to change this over to my name over a month ago. I'll use another service. I will not pay this extravagant amount... Read more

Was this review helpful? 1 0

False claims. I do not have long distance service on my landlline, yet MCI is added to my bill each month with calls I never made! Help to whom do I make a formal complaint. This is shear thievery. Add comment

  • Jan 24
  • Internet
  • Greenville, North Carolina
  • Internet Service
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

THIS COMPANY HAS THE ABSOLUTE WORST CUSTOMER SERVICE REPS YOU HAVE EVERY COME ACROSS. THEY ARE EXTREMELY RUDE, SARCASTIC AND THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT IS SAYING. COMPANY IS VERY DECEITFUL AND IS ONLY OUT TO CHEAT CUSTOMERS OUT OF MONEY. THEY TELL LIES TO YOU WHEN THEY WANT YOU TO SIGN UP WITH THEM AND AFTER SIGNING YOU GET CHARGED FOR THINGS THAT YOU DID NOT AGREE TO. I SIGNED UP... Read more

Was this review helpful? 3 0

Had an experience with CenturyLink?

Write a review

More results for "centurylink"

Product Results

Company Results

 
×
You are reading about CenturyLink.
Filing a new complaint about
×