CenturyLink Complaints and Reviews

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CenturyLink
Main address: 100 Centurytel Dr 71203-2041 Monroe LA
1-877-290-5458, 800-366-8201, ,
  • 884+33 mobile complaints
  • $370K claimed losses
  • $400 average
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  • Apr 14
  • Internet
  • Denver, Colorado
  • Wrong Billing
  • 588

As a retired engineer for the BellSouth Company I know that a line loss test that indicates the cable loop will not support 40m/bs is all that is needed to adjust a bill. Not in Century Links eyes, they say they sell it it must work. I switched to Comcast and will never go back as long as this company has any hand in the providing of DSL service to me. I will be suing them just as soon as they... Read more

Was this review helpful? 4 5

     

  • Nov 20
  • Internet
  • Saint Paul, Minnesota
  • Internet Speed
  • 31

I signed up with CenturyLink for 7meg internet service.When the service man came to install it I was told because ofMy connection I would only be able to get 5Meg service but would be charged for 7Meg. To this day I have never gotten better than 3.25Meg Download speed ad only 0.5Meg Upload speed. On an averaged My download speed is 1.5 - 3 Meg. I have called several times to complain and ask for... Read more

Was this review helpful? 0 0

     

  • Nov 20
  • Internet
  • Flemington, New Jersey
  • Internet Installation
  • 23

We decided to switch from Comcast to Century Link for the price as well as the speed. Some friends told me once you get past the poor quality customer service the actual Internet service was worth it. None of it was worth it! None of my time and frustration was worth the *** we went through in less than 48 hours! Setting up the account was quick and painless on Wednesday, I was garanteed hook-up... Read more

Was this review helpful? 1 0

     

  • Nov 18
  • Internet
  • Ocala, Florida
  • Internet Service Installation
  • 1
  • 1
  • 23

About a week ago I ordered centurylink internet service. Today it was supposed to be installed before 5 pm. At 5 pm, no one had arrived. I called customer service, they said someone was on their way. At 7 pm, still nothing, so I called back. They said they would have the local supervisor contact me within 15 minutes. No one ever called me. It is 8:15 pm as I write this, and still no one has... Read more

Was this review helpful? 0 0

Terrinle service and no availability of personnel to resolve Paid for vacation hold, told we had terminated and took over one week to even get Long distance and computer service No acknowledgement Add comment

     

  • Nov 14
  • Internet
  • Kirkland, Washington
  • Service Cancellation
  • 33

After calling to close my account due to the increase in my bill..I was told that I had already prepaid until the middle of the next month. When I called back they said I hadn't prepaid and also owed an additional month and my account was not closed as requested. I asked for manager and eventually had to call back twice more. After explaining problem over 6 times to a each person and finally a... Read more

Was this review helpful? 1 0

     

  • Nov 13
  • Internet
  • Colorado Springs, Colorado
  • Representative
  • 58

Today, Nov. 13, 2014, we had record low temperatures in Colorado Springs. While we were eating dinner at about 6:45 pm our doorbell rang. I was at the most 5.5 degrees outside and none of our lights were on outside. With that being said, it certainly was below zero with the windchill factor. Answering the door, I'm not going to let a solicitor in my house, but had the door open to find out... Read more

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  • Nov 13
  • Software
  • Internet Explorer
  • 23

I simply needed the address for my Internet Explorer home page, which I inadvertently erased during a computer virus cleansing. I phone called CenturyLink service. The guy in India would not give me the missing address, instead he give me a run-around, and kept telling me how I needed to download and run something so he could see what I was talking about. He left the conversation twice without an... Read more

Was this review helpful? 0 0

     

  • Nov 10
  • Internet
  • Denver, Colorado
  • Coverage Area
  • 24

Moved into a townhome ...couple before me had century link. ..neighbors in the same buliding have century link....but its not available for my area......huh?.. ..incompetence at its finest ....maybe was the best thing for my sitution ...forces me to use someone else ....im stunned at their lack of interest to fix the problem. ..explained i would be retiring in this home and would keep it for the... Read more

Was this review helpful? 1 0

     

  • Nov 10
  • Internet
  • Iowa City, Iowa
  • Internet Service
  • 25

Had century link bundled with dish network. when contract expired called CL directly to ask for service with them since I was done with dish. They told me to cancel with dish because the system said there was no service in the area. So I called dish and canceled. Now CL keep telling me the NODE is full. There's nothing they can do. Now no internet thanks to them. They could send someone there to... Read more

Was this review helpful? 0 0

The phone and internet is a joke they give us to bills a month direct TV is a joke my internet is so slow we are going back to cox cable where they care about their customers f##k you century link!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!! Add comment

 
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