CenturyLink Complaints and Reviews

1.6
  • Service online payment ability2 votes
  • Original quote from nichole2 votes
  • Service2 votes
  • Poor Customer Service27 votes
  • Customer service21 votes
  • Lack of cooperation18 votes
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  • 9 hours ago
  • Other
  • Carpentersville, Illinois
  • Internet Upgrade
  • 7

That's being nice! Unfortunately out where I live, these $@% are the only ISO available. So first, about 6 months ago, my internet was randomly shut off. I've never been delinquent, and all my equipment is working fine. Takes 3 HOURS just to find out that they disconnected me because I didn't call to renew my service???? I had service for 10 years and never had to "call to renew my service".... Read more

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  • 10 hours ago
  • Other
  • Raleigh, North Carolina
  • Modem Collection
  • 7

I was trying to sell my home and purchase a new home when I received the news there was a collection notice on my credit report from Century Link's collection agency. Called CL to inquire why they turned something over to collections and they said they didn't know how to find me. I said I am a current customer and they said this was from a modem that was never returned 4 years previously. I... Read more

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  • 14 hours ago
  • Internet
  • Winter Park, Florida
  • Service Fee Scam
  • 10

Stating: I am verified on my dad's Century link account. My dad's basic internet became delinquent, due to being diagnosed with Aggressive Cancer. On 01/30/2015 (store) & 02/05/2015 (phone) I paid in full, over $400.00. Due to the delinquency, regardless of actual reason, the basic internet was now $63.94 - no longer $29.99 a month. Because of this, the store recommend us to "call" Century... Read more

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  • 1 day ago
  • Internet
  • Springfield, Oregon
  • Modem
  • 7
  • REVIEW RATING 4/5

The best way to return a modem from CenturyLink is to do Live Chat to get you shipping label sent to you. It is a prepaid label sent by CenturyLink. At the end of the conversation do not close the chat box. Go to Snipping Tool in your accessories on your computer and copy the conversation. Especially make sure you get the RMA # recorded/copied. CenturyLink can track your modem in house by the... Read more

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  • 1 day ago
  • Internet
  • Southern Pines, North Carolina
  • Internet Basics
  • 8
  • REVIEW RATING 3/5

In my area, Centurylink offers a program called "Internet Basics", high speed internet for 19.95 a month to people that have Medicaid, Medicare, or Foodstamps. Or apparently they do. I moved into a apartment and needed internet for school work and this service appealed to me because it was affordable. With my first bill I received a letter saying that my application wasn't fully received so I... Read more

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  • 1 day ago
  • Media
  • Colorado Springs, Colorado
  • Billing Department
  • 6
  • REVIEW RATING 4/5

I got my service with this company in october 2014, TV and internet. Logging in to the fast pay with my cellphone was impossible. I always paid the amount i was billed. come to find out they "forgot to bill me for my TV services". and slapped a single mother with a $337 bill. Mind you, I already paid monthly to these people. The only thing i was offered was a visa gift card over $50, which i was... Read more

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for a whole year I've been complaining to this company to come and fix my internet because it keeps kicking you off constantly but yet they didn't want to do that they just want to bill me for something that I can't use they suck Add comment

  • 1 day ago
  • Internet
  • Fayetteville, North Carolina
  • Internet Service
  • 13
  • REVIEW RATING 4/5

Since having CL for just over three months now, I have contacted CL over the phone, through chats and email over 20 times. When they have decided to respond, I have documented that I was not going to be charged any additional charges. My first bill was masked with, "one-time charges", etc. The second and third also had unaccounted for surcharges. I complained to CL that the phone number they... Read more

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  • 2 days ago
  • Internet
  • Green Valley, Arizona
  • Internet Service Installation
  • 18
  • REVIEW RATING 4/5

!!!!!! WARNING !!!!!!, DO NOT EVER DO BUSINESS WITH CenturyLink. All these negative reviews are not the least surprising. Read as many as I could and the number of things that have been done wrong, fraudulently, and offensively confirm my belief that this company MUST BE DESPERATE! Here's my experience: I wanted to get internet service at my new apartment so I called up CenturyLink to get set up.... Read more

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Ordered UFC 184 ON PPV and the picture froze three different times and on the 3rd time it froze and never came back what a joke! I called that nite said they couldn't do nothing till monday, as far as I know you get PPV because it is live so if the event is on sat I am pretty sure on monday it will be a little to late Add comment

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