Centurylink Complaints and Reviews

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  • Customers like
    • Order process3
    • Speed3
    • Service online payment ability3
  • Customers don't like
    • Poor customer service42
    • Customer service33
    • Lack of cooperation28

  • 1 hour ago
  • Other
  • Calumet City, Illinois
  • 2

i am being charged $171.00 a month for phone service.i own a business one phone is being used for my atm machine and the other is for the business.i have talked to these people several times about the price they are charging me but they don't seem to care.so with they grace of god we now have another phone company in my area.they are going to charge me $35.00 less them i am getting with... Read more

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  • 1 day ago
  • Hosting
  • Sparta Township, New Jersey
  • 3
  • REVIEW RATING 4/5

Hard to believe that a telephone can disconnect you, but happen 4 times in 2 days to me. Worst customer service ever. Third cust. service rep forgot to key in the correct codes. Have 4 different 800 numbers to call for help and not one gets you to a customer service rep without keying or saying account#/phone number and then when you do get someone the first thing they ask for is the account... Read more

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  • 2 days ago
  • Internet
  • Chicago, Illinois
  • Staff
  • 15
  • REVIEW RATING 4/5

You guys have the worst customer service I've ever delt with I would not recommended Centrylink to nobody. I was transfer 3 times because everyone knew it was turning 6:00PM and it was closing time. How pathetic is that and is this how you treat customers? ?? When I finally got through to a rep I was hung up on because the rep again knew it was closing time and she acted like she was reviewing my... Read more

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  • May 27
  • Internet
  • San Francisco, California
  • Coverage Area
  • 16
  • REVIEW RATING 3/5

they said the internet is working in my area, it is not working. I got put in phone message *** and then someone finally gets on the phone and says he cant hear me. This is worst service ever. I have been without internet for 2 days and I cant get it to work. They are complete idiots and have no clue. If I had another place to get internet I would. I guess I need to type in more words to submit... Read more

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  • May 27
  • Home Phone
  • Eugene, Oregon
  • Phone Service Installation
  • 6
  • REVIEW RATING 3/5

A time was set up to re-connect existing phone service from the old residence to the new residence. No one showed up at the designated day and access was provided so the technician could set up the service. Called to see when the service would be connected. I used up 15 minutes of cell phone time listening to advertising. Finally got a live person who took another 5 minutes to call up the... Read more

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  • May 26
  • Home Phone
  • San Francisco, California
  • Phone Line
  • 15
  • REVIEW RATING 4/5

I canceled phone line order before it was connected do to mistake that had been made during the order by representative. I called to order service with century link, during the order they give me 3 different phone numbers, by canceling number do to some mistake. Confirmation number are N13749324, phone number that was given to me 3608821373 I was disconnected, after one hour hold i called next... Read more

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  • May 24
  • Internet
  • Zeeland, Michigan
  • Internet Service
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

The worst provider ever. They shut down all the time for a week or so and "fix" things but it just gets worse and worse. I've lived in this house for a decade now and have had centurytel the whole time and have never been able to stream media that's good resolution and doesn't need minutes upon minutes of buffering. They suck. They basically bought out our whole area so we don't have any other... Read more

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  • May 23
  • Home Phone
  • Gainesville, Florida
  • Cancellation Policy
  • 14
  • REVIEW RATING 3/5

So we canceled our landline with Century Link. For two weeks, I have tried to pay the final bill online. We have paid our bills online for decades. Since the cancellation, I have been unable to pay online. Whenever I try, I get an error message. I went to the "convenient" chat option and was told that I would have to pay an additional charge of four dollars for the "convenience" of paying on the... Read more

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  • May 23
  • Employees and Ex-employees
  • Seattle, Washington
  • Employee Experience
  • 12
  • REVIEW RATING 4/5

The leadership in the Idaho Falls call center is really quite bad. After training on company policies, and listening about how the company is all about honesty and integrity, they themselves are above all of that. Our call center director would roam the call center floor, YELLING AT THE TOP OF HER VOICE, and calling out individuals taking calls telling them to sell more. More Verizon, more HSI,... Read more

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  • May 22
  • Internet
  • Hastings, Minnesota
  • Internet Service
  • 23
  • REVIEW RATING 3/5

Lets see.. i can watch videos in 240p on youtube and it still lags, i have 500ms on all online games i play, i get about 300kbs download speed, me and my friend like to joke around and call it century chuirro. Relating this internet to internet in mexico or a third world country,which is offensive to the third world country where they have better internet powered by a hamster running on a wheel.... Read more

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