CenturyLink Complaints and Reviews

Had an experience with CenturyLink?   Submit review ›
CenturyLink
Main address: 100 Centurytel Dr 71203-2041 Monroe LA
1-877-290-5458, 800-366-8201, ,
  • 804+22 mobile complaints
  • $350K claimed losses
  • $420 average
  • Show More
Had an experience with CenturyLink?
Submit review › Submit review ›

  • 12 hours ago
  • Advertisements and Cons
  • Sumner, Washington
  • Centurylink Business
  • 7

I wanted to switch from Comcast, sales said they'd match what I had for $50 less, and there'd be a seamless switch-over of internet, emails, and phones...WRONG. I have had to call every individual tech dept. and sit on hold for hours to get anything working. 2 weeks now and still not finished. First bill had *** I didn't ask for and equipment to return. Once they sign you up, your'e on your own.... Read more

Was this review helpful? 0 0

  • 16 hours ago
  • Advertisements and Cons
  • Cape Coral, Florida
  • Internet Acess
  • 8

THIS COMPANY IS HORRIBLE!!! They do not listen to the customer, their customer service is terrible. I wish I had looked for reviews prior, I would have never signed up with this company. They have caused property damage, and choose not to fix. I called to ask a question regarding moving my services and they cancelled my order leaving me without access to the internet which I need to work. They... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Advertisements and Cons
  • Centurylink
  • 9

CenturyLink had a door to door sales man going around my neighborhood asking people if they would like to buy into it. The first thing he asks me was if my parents where home. I said, "Why does that matter, I pay the bill for my Internet." And at this point the sales representative gets pissed at me for not getting my parents too answer the door when I'm the one paying the bill! So by this point... Read more

Was this review helpful? 1 0

  • 1 day ago
  • Home Phone
  • Bushnell, Florida
  • Phone Line
  • 8

On mon they came to our business and installed phone and internet. Told us everything should be up and running. We buy a phone and set it up, and what do you know no dial tone. Called customer service to have them fix it, they tell me it's going to be fixed either that day or the next. On the 2nd day they were supposed to come before 2pm......our store isn't open for business yet so we... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Internet
  • Kent, Washington
  • Slow Internet
  • 1
  • 16

Two years ago I signed up with CenturyLink 7Mbs DSL. It worked great for a while, but after a year I noticed my download speeds dropped dramatically to 1 Mbps. I called tech support, only to be informed that CenturyLink no longer provided the speed tier I signed up for (or any of the higher speeds that they still advertise for my location) and that they had dropped my plan to 1 Mbps - - - WITHOUT... Read more

Was this review helpful? 0 0

Day Four of elderly neighbor waiting for phone service to be repaired. Telephone line is hanging off pole, resting in her driveway. CL is aware of this and still she waits. Four days. Add comment

  • 2 days ago
  • Internet
  • Internet Speed
  • 9

When I first bought the package, the internet speed was very proficient. However, the speed started slowing down and it still does. It happens all the time, almost every time I get online. Not sure if this company deserves a star for ratings. Would recommend shopping for a service that will be worth the money and time. when i 1st bought package, internet speed was proficient. the speed started... Read more

Was this review helpful? 0 0

  • Aug 19
  • Internet
  • Geneva, Alabama
  • Router Replacement
  • 7

CENTURYLINK CONSUMERS BEWARE!!! Was promised a new router to replace 12 year old one then after waiting 3 days for it to arrive I called centurylink and was told that that was not going to happen...I had one Sr. Lead Sam from wisconsin, with 7 years service, that didn't even know what roadside service was...yet I was being wrongfully charged $6.94 ea month for 3 years!! Where do they find these... Read more

Was this review helpful? 0 0

  • Aug 18
  • Internet
  • Poor Internet Service
  • 18

We moved next door. We called century link on the 31st, they said give them 3 days, we said ok, then they said the 11th. They never put us down for the 11th so the. They said the 14th. She never put us down for that date. We tired to call on the 1st, no one would answer. Finally on the 4th they agreed to provide us service today the 18th by 5 pm. It's almost 7 pm and we have internet and they... Read more

Was this review helpful? 1 0

A few months ago I signed up for service with a promised price. My first bill was over double the price but I understand one time charges etc. Now 3 months later my bill is still over twice the amount I was promised over the phone. Add comment

 
×
You are reading about CenturyLink.
Filing a new complaint about
×