Centurylink Complaints and Reviews

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  • Customers like
    • Absolutely nothing5
    • Order process4
    • Speed4
  • Customers don't like
    • Poor customer service44
    • Customer service40
    • Lack of cooperation28

  • 17 hours ago
  • Internet
  • Killeen, Texas
  • Company Practices
  • 4
  • REVIEW RATING 3/5

The only reason that I have century link is because it was the only internet company that serviced my area. The customer service is horrible, the internet goes out almost everyday and if you don't call them to com out while the service is down you want get your $4.00 credit for the service lost for the day. All of the credits that was on my account dropped off way before they were suppose to and... Read more

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  • 1 day ago
  • Internet
  • Dallas, Texas
  • High Speed Internet
  • 13

I canceled my business service with Centurylink and shipped back their crappy modem. Two months later I also canceled my home internet service and shipped back that crappy modem as well. to my surprise 1 month go by and I receive a call from their collections department saying I owe them $125 for the business account, while I had the girl on the phone I had her look up my home account and what do... Read more

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  • 1 day ago
  • Internet
  • Mesa, Arizona
  • Wireless Internet And Telephone
  • 3
  • REVIEW RATING 5/5

I have been a Centurylink customer for over 15 years, back before it was ever called Centurylink (it was Qwest). I have always been on time with my bills, and have always paid what was due. I don't have the lowest internet and phone package, in fact, I once had two phone lines with them and their highest internet speeds. They received a lot of money from me. In the last three years, I have had... Read more

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  • 2 days ago
  • Internet
  • Kent, Washington
  • Phone & Internet
  • 1
  • 1
  • 28
  • REVIEW RATING 4/5

Centurylink customer for a decade. Move to new home and request service transferred at end of month. Serviceman calls me at work to tell me my home does NOT exist. I call him back between appointments to discover that they have AVE SE when I said WAY NE. He tells me I have to call back in and reorder. After trying 3 times, going through prompts, long holds and three different reps, we finally... Read more

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  • 2 days ago
  • Internet
  • Santa Fe, New Mexico
  • Internet Service
  • 30
  • REVIEW RATING 5/5

I know this is lengthy, and they will probably delete the post, but I will repost it as often as needed until I get apologies from a supervisor or some acceptable form of remedy from Century Link for my lost time on the phone (OVER TWO HOURS!) I had my internet services activated on Thursday, 8/27/15. I got everything up and running on Saturday, 8/29 and tried to get MY ACCOUNT setup online. I... Read more

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  • 2 days ago
  • Internet
  • La Pine, Oregon
  • Internet Package
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

How on earth with all our technology now a days can Century Link be SO CLUELESS with the way some (not all) of their call center people be able to get away with talking to customers like they do??? I asked to speak to a manager after being on hold FOR 30 minutes!!! He said...what are you wanting to ask them? I said you can't help me...please transfer then from there he just got RUDE and STARTED... Read more

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  • Aug 30
  • Internet
  • Albuquerque, New Mexico
  • 11
  • REVIEW RATING 3/5

Please.. save your money and your time. If you consider this as your internet provider I dont know what your doing with your life. Time and time and time again I call theyre "amazing" customer service and im on hold for 20 min until someone finally gets to me. Every single time they tell me to go through this process of checking my internet speed. When I tell them that ive done it before they... Read more

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  • Aug 29
  • Internet
  • Orlando, Florida
  • Prism Premium Bundle
  • 9
  • REVIEW RATING 3/5

I have had prism for about 30 days and it consistently freezes requiring a power cycle of the 2000t modem to get the tv to work again. Additionally I have been experiencing the picture pixelating and breaking up. I have called numerous time and have had the modem reconfigured, and tested and the problem still exists. The customer support wait times are up to and over an hour on hold.With... Read more

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  • Aug 29
  • Internet
  • Salt Lake City, Utah
  • Internet Outages
  • 76
  • REVIEW RATING 5/5
Centurylink - Century Link abandoned giant hole in my front lawn
1 of 2

Anonymous less than a minute ago I have graciously allowed Century Link to dig a very deep hole in my front lawn, where they indeed found a rotting linkage of cables. The crew from San Francisco was delightful and told me I was the kindest, friendliest homeowner whose yard they had invaded. The insisted on including me in a photo with them to take to headquarters -- Mountain High Contractors, was... Read more

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  • Aug 28
  • Internet
  • Overland Park, Kansas
  • 10
  • REVIEW RATING 3/5

I am a doctoral student and I recently dropped a class because every other day my internet was down. I have a far more days with NO service than I have had with service. This is the WORST service I have ever had. I will be filing a formal complaint with BBB Monday morning! This is is awful and to make matters worse when the internet is down, no television service either. I work too hard to throw... Read more

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