CenturyLink Complaints and Reviews

1.6
  • Speed3 votes
  • Order process3 votes
  • Service online payment ability2 votes
  • Poor customer service35 votes
  • Customer service27 votes
  • Lack of cooperation26 votes
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  • 15 hours ago
  • Internet
  • Colorado Springs, Colorado
  • 1
  • 1
  • 7

I was told by a sales person that I could get internet and phone service for $64.00 a month. He did say that there might be a few dollars added on for tax and such (a few dollars). My first bill was for $89.00. I called to complain but they didn't do anything about it. They said there were surcharges and stuff, but the difference from what they told me and what the bill was $25.00 more a month... Read more

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  • 16 hours ago
  • Internet
  • Tillmans Corner, Alabama
  • 1
  • 1
  • 3

Century Link / Century Tel allowed an unauthorized person to open up an Internet Account on my rental property and on my personal account They began billing me for these services in 2007. I didn't find this out until I asked to get a copy of my statement my property mgmt service company was paying and it detailed charges that were considerable. All in all the amounts were in the range of $5,000... Read more

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  • 1 day ago
  • Internet
  • Newport, Oregon
  • Telephone Internet
  • 1
  • 1
  • 9
  • REVIEW RATING 3/5

1. Bait and switch installation. Promised discounts which were never applied and after installation I was told by customer service that the discounts wre not applicable to my installation. No confirmation in writing. 2. Wait times to speak with customer service exceeds thirty minutes (post installation) and when you do get a rep I have experienced department shuttles. Tremendous waste of... Read more

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  • 1 day ago
  • Home Phone
  • Eugene, Oregon
  • Business Account
  • 1
  • 1
  • 4
  • REVIEW RATING 3/5

What does it take to actually get something done with Centurylink? Or, if you're really a glutton for punishment, try being a Centurytel customer! That's right. We don't exist online, and every bill we receive says Centurylink, but our number is with their "sister company" Centurytel, and people in Centurylink can't even figure out that we exist. Even though we've had the same phone number... Read more

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I was told by a centurylink salesperson that i got a frer gpad with my internet sign up as a promotion. I was then told that i could trade my 50/month phone bill for a 27/month phone with 1gb data through verizon. I got a seperate bill for 2 lines on verizon on top of my centurylink internet bill and each company keeps referring me to the other while nobody does anything to resolve the issue Add comment

  • Mar 28
  • Internet
  • Iowa City, Iowa
  • Internet Service
  • 10
  • REVIEW RATING 4/5

This has been the worst experience I have had with a service provider of any kind. If you are looking for an internet provider- Please take my advice and avoid CenturyLink. I opened my account with them in September 2014. I was in for trouble from the initial call. The sales woman signed me up for landline services after I had been very clear I only wanted internet services, claiming I would have... Read more

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Service is terrible, I dont get the speed i pay for and my Internet only works half the time. Add comment

  • Mar 27
  • Home Phone
  • Jefferson City, Missouri
  • Phone Service
  • 5
  • REVIEW RATING 4/5

My phone bill just keeps getting higher so wanted to go over to ooma. So centurylink had to do stand alone i had no idea what that was so okay called did it. I told them it would be 4 to 6 weeks before ooma ported my number. Also made clear my husband lost job so had to go for lower bill. Nobody told me my phones would be turned off in a week. I made clear to them we had to keep phone up and... Read more

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  • Mar 26
  • Internet
  • Goodyear, Arizona
  • Internet Service
  • 16
  • REVIEW RATING 4/5

Last payment I made a mistake of paying .10Cents (yes .10cents) less than the invoice. (Honest mistake) However, my next bill had a late bill amount of $6.00 because I paid .10cents less than the previous invoice. Will Century Link give me $6.00 credit if I pay an amount of .10cents more than their invoice? When I called Century Link, the customer service rep was appalled that they charged me... Read more

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  • Mar 26
  • Media
  • Winter Park, Florida
  • Bundle Service
  • 8
  • REVIEW RATING 3/5

Centurylink promised a fee for bundled services and (Visa Prepaid Card never received ). After 1st year my bill was $50 more then the promised rate. I could no longer pay my bill so asked for them for help (Ha Ha) . I tried to cancel my services but would have to pay my whole bill first. I was able to get a phone from SafeLink Free Phone Plan‎ because of my low income, but Centurylink is... Read more

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