Centurylink Complaints and Reviews

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  • Customers like
    • Speed3
    • Service online payment ability3
    • Order process3
  • Customers don't like
    • Poor customer service41
    • Customer service33
    • Lack of cooperation28

  • 1 hour ago
  • Internet
  • San Francisco, California
  • 1

they said the internet is working in my area, it is not working. I got put in phone message *** and then someone finally gets on the phone and says he cant hear me. This is worst service ever. I have been without internet for 2 days and I cant get it to work. They are complete idiots and have no clue. If I had another place to get internet I would. I guess I need to type in more words to submit... Read more

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  • 3 hours ago
  • Home Phone
  • Eugene, Oregon

A time was set up to re-connect existing phone service from the old residence to the new residence. No one showed up at the designated day and access was provided so the technician could set up the service. Called to see when the service would be connected. I used up 15 minutes of cell phone time listening to advertising. Finally got a live person who took another 5 minutes to call up the... Read more

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  • 23 hours ago
  • Home Phone
  • San Francisco, California
  • Phone Line
  • 7
  • REVIEW RATING 4/5

I canceled phone line order before it was connected do to mistake that had been made during the order by representative. I called to order service with century link, during the order they give me 3 different phone numbers, by canceling number do to some mistake. Confirmation number are N13749324, phone number that was given to me 3608821373 I was disconnected, after one hour hold i called next... Read more

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  • May 24
  • Internet
  • Zeeland, Michigan
  • Internet Service
  • 4

The worst provider ever. They shut down all the time for a week or so and "fix" things but it just gets worse and worse. I've lived in this house for a decade now and have had centurytel the whole time and have never been able to stream media that's good resolution and doesn't need minutes upon minutes of buffering. They suck. They basically bought out our whole area so we don't have any other... Read more

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  • May 23
  • Home Phone
  • Gainesville, Florida
  • Cancellation Policy
  • 8
  • REVIEW RATING 3/5

So we canceled our landline with Century Link. For two weeks, I have tried to pay the final bill online. We have paid our bills online for decades. Since the cancellation, I have been unable to pay online. Whenever I try, I get an error message. I went to the "convenient" chat option and was told that I would have to pay an additional charge of four dollars for the "convenience" of paying on the... Read more

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  • May 23
  • Employees and Ex-employees
  • Seattle, Washington
  • Employee Experience
  • 9
  • REVIEW RATING 4/5

The leadership in the Idaho Falls call center is really quite bad. After training on company policies, and listening about how the company is all about honesty and integrity, they themselves are above all of that. Our call center director would roam the call center floor, YELLING AT THE TOP OF HER VOICE, and calling out individuals taking calls telling them to sell more. More Verizon, more HSI,... Read more

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  • May 22
  • Internet
  • Hastings, Minnesota
  • 18
  • REVIEW RATING 3/5

Lets see.. i can watch videos in 240p on youtube and it still lags, i have 500ms on all online games i play, i get about 300kbs download speed, me and my friend like to joke around and call it century chuirro. Relating this internet to internet in mexico or a third world country,which is offensive to the third world country where they have better internet powered by a hamster running on a wheel.... Read more

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  • May 22
  • Internet
  • Denver, Colorado
  • Billing Department
  • 13
  • REVIEW RATING 4/5

I been stooped by Century link for 4 years. Most recently I decided to stay with them after getting a killer deal when I was about to cancel. Every single month for 5 months I have to call because the bill is 3x what its supposed to be. Each time ends with me in tears and on the phone for close to 2 hours! How is it legal for a business to treat customers like this. So done with century link.... Read more

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  • May 21
  • Media
  • Service Cancellation
  • 14
  • REVIEW RATING 3/5

I cancelled service on April 24 to take effect as of May 3rd which was the end of the billing period but they never cancelled. Then they bill me. What is the point of cancelling when they continue to charge you? They told me that the new company I was going to use didn't activate my number so they kept my account opened. It would have been nice if they told me they were going to do that when I... Read more

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  • May 20
  • Television/ Radio
  • Phoenix, Arizona
  • Nfl Package
  • 17
  • REVIEW RATING 3/5

NFL package was added as a promotional to Direct TV, Because the bundle has a discount, it all goes through century Link. I have been overcharges and charges late charges, even though I have auto pay. THEY PAY THE TV BILL LATE AND I GET CHARGED! The worse...back to Cox.. I have yet to have a pleasant experience from either end of the bundle. Centry or Direct TV but they sure debit my account... Read more

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