CenturyLink Complaints and Reviews

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CenturyLink
Main address: 100 Centurytel Dr 71203-2041 Monroe LA
1-877-290-5458, 800-366-8201, ,
  • 846+27 mobile complaints
  • $350K claimed losses
  • $401 average
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  • 12 hours ago
  • Internet
  • Trenton, New Jersey
  • 6

Customer service has fallen down a cliff in the past year or so. They are unprofessional now and seem to not care about keeping your service or getting the best help for you when problems arise. Just recently I called and after I gave them my account information they put me on about a 5 minute hold and the next thing I know they hung up on me. So I called back and gave them my information again,... Read more

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  • 1 day ago
  • Internet
  • Jefferson City, Missouri
  • Service Downtime
  • 4

Worst service ever. Had them less then a year and they have had to come out over 6 times and some of those required a second or third visit. On my second modem. Cancelled my plans Sat to wait all day for them to show, he comes, fixes it and 4 hours later it is down again. Call and they said they would send someone the next day by 5 pm so I change all my plans and move them to the day after... Read more

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  • 1 day ago
  • Internet
  • Prescott, Arizona
  • Centurylink Internet Service
  • 8

Had service since 09-17-14, or should I say haven't had service. Service is not working majority of time. Slow at best when working. Have had techs scheduled to check service and nop call no show. Finally told problem was that I was programed for 3bps but only 1.5 available in my area. Reset speed to 1.5 what a joke. dial up faster. Call tech support. They only speak limited english, and read... Read more

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  • 2 days ago
  • Internet
  • Lewiston, Idaho
  • High Speed Internet
  • 7

got talked into bundling the direct tv and century link, I basically have no internet what so ever. Yet I am paying for the 50 highspeed rate. I am going to dump Century link on Monday. I have asked for help. the customer service tells me that there is nothing they can do and don't understand why it is so slow. I have new lap top and my daughter has brought hers over to see if it worked... Read more

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  • 2 days ago
  • Internet
  • Ocala, Florida
  • Low Internet Speed
  • 23

4 years ago we started with Century Link in Las Vegas. Loved it. Had Prism TV. Loved it as well. Moved to Florida and immediately called Century Link. Found out we couldn't have Prism TV, but they were contracted with Direct TV. Decided to do it anyway. PURCHASED IN A BUNDLE - we ordered 10mgs High-speed internet & TV. Three months into our service, we noticed our TV & Internet weren't... Read more

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  • 2 days ago
  • Internet
  • Low Internet Speed
  • 6

Hi. Country link, even to me, has to be the WORST company EVER. We got it a few years ago, it was slow when we got it. It was only 1 mgb/ps. Now, it is at 300 kilobytes per second. And the bill is $94 a month. They had installed a "temporary" line in our back yard. And it is still there. Whenever it rains, we have no WiFi. If lightning strikes the wire, it could be catastrophic. We called someone... Read more

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  • Sep 25
  • Internet
  • Punta Gorda, Florida
  • Overpriced Service
  • 8

First bill 300 Dollars. They charged me a one te fee of 23 dollars to order phone service, then 30.00 for central office line connection, a Hsi activation fee of 15.00 and 59.00 standard install, none of which they told me upfront. They also make you pay a mont in advance. I certainly have no problem with install fee, but to charge for ordering their services, sleazy business practices. They... Read more

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  • Sep 22
  • Television/ Radio
  • Phoenix, Arizona
  • Poor Customer Service
  • 1
  • 1
  • 37

We were new customers and had some issues getting a bill and tried on two separate occasions to contact someone to let us know how to pay our account. After not hearing back from anyone our service was cut off in August. We were able to make a payment making the account current and our services were turned back on. Apparently there was an error with the payment information. I found out that the... Read more

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  • Sep 22
  • Internet
  • Rensselaer, Indiana
  • Century Link Bundling
  • 13

Our wifi wasn't reaching out much farther than the room it was in. Also got Netflix so I upgraded to 3g and it worked for awhile but not long before it was too slow to stream You tube and kept kicking me off Netflix. Got a new router and it helped us get better wifi but still won't stream consistently. I want to change but I don't think I can. Century Link is all we can get here in Rensselaer, ... Read more

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  • Sep 22
  • Internet
  • Colorado Springs, Colorado
  • Internet Service
  • 16

The way I see it, you have two choices. 1) Make your product free, and then these problems are excusable: after all, you are getting it for free, so you don't get to whine about the quality. 2) Charge hard earned money for your product and make it worth the purchase. You don't get to have it both ways. If I am paying you money for something, I should not have to put up with poor quality,... Read more

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