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1.4 Based on 713 reviews
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  • Customers like
    • Quality of internet 7
    • Service online payment ability 6
    • When it worked 6
  • Customers don't like
    • Customer service 64
    • Poor customer service 50
    • Lack of cooperation 31

Century Link transferred my phone number to Comcast without my permission. In Washington they need to use a 3rd party permission system which they ignored. They turned off my service without letting me know. When I called them on it they told me I would not get my phone back in a couple weeks (August 2,2016). After many online chats - (their customer service is useless) I got my phone back on again -then off again -then back on again -then off... Read more

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i just hate having to call CenturyLink for anything. No 2 reps can ever give you the same answer for the same problem. I am only with them because my apartment complex has an exclusive contract with them. I thought Cox was expensive but at least I can get good service and exact answers to questions. Why does CenturyLink have so many fees? THIS IS A RIP-OFF COMPANY! Nothing they do hints of transparency. If you're thinking about changing... Read more

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No changes in six months. Imwait8ng for the end of my contract.

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CenturyLink customer service has made promise after promise about what I will be billed each month only to find nothing of the kind when the bill arrives. I've taken customer service reps names with dates of the conversations only to find that other reps down the line deny that any promises were made. I've gone through customer retention and I've been elevated to "Escalation" reps and they are all liars. They sweet talk about how they will... Read more

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Century Link is a company whose right hand doesn't know what its left hand is doing. We needed to upgrade and replace a Qwest modem from 1995. Got a deal from a face to face representative. Century Link was supposed to install 7/22. Called us late afternoon on 7/21 to say they couldn't install, couldn't give us a future date for installation but someone would call us in a few days to reschedule. The we woke up on 7/25 to NO INTERNET SERVICE... Read more

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I closed my centurylink account and even received a check for overpayment after my account was closed. I had mailed back my internet modem using one of their prepaid UPS labels. 2 months later, they've reopened my account and charging me $100 for not returning the modem. Of course, I've thrown the UPS receipt away because my account was closed and I assumed everything was good. I regret not listening to the bad reviews on this company. Not... Read more

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I have endured Centurylink phone/internet service for more than 6 years. When I moved out of the house and rented it for less than a year, I called CL in 11/2015 and cancelled the phone service. They agreed to $39.95/mo for just internet. There was no mention of a new contract. In 6/2016, I called to cancel the remaining internet service. CL rep said I had not been under contract since mid-2014 and he would end service on 7/10/2016. I received a... Read more

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I had over 2 months internet was under 0.87 mb download speed which they supposed offering 1.5 mb speed, and I called numbers of times with their tech support and wasted few hours on the phone and they told me that plug and unplug modem and it was nothing helped, and finally they scheduled a tech to serve my phone line. Anyway, I called back asked they provided some discount on my account but toward to my bill due date and I checked my bill and... Read more

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Canceled my service after months of incorect billing and lies. A bill pay error over paid $2000.00 and was told they would refund my money in 7 to 10 days. It took 6 weeks and a lot of phone calls. I was told they had to hold my money until my account was cleared for outstanding bills. I asked if they needed my equiptment back and was told no my accout was settled and my refund would be sent. 3 months later i recived a collection notice for non... Read more

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Worst customer service ever. Signed up (after numerous confusing phone calls and being transferred to several different people). Everyone quoted different amounts and nobody wanted to help. I was hung up on, on hold for an hour, dealt with very rude people and still am being grossly overcharged on my bill. Nobody will help. They lie and don't fix anything. Meanwhile I'm paying almost $100 a month for the worst internet service ever. I... Read more

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