Centurylink Complaints and Reviews

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  • Customers like
    • Absolutely nothing5
    • Order process4
    • Speed4
  • Customers don't like
    • Poor customer service44
    • Customer service38
    • Lack of cooperation28

  • 29 minutes ago
  • Internet
  • 2

I have had the same nightmare with this company. I started service in May 2014. Every month the bill was different, much higher than quoted. For the last 5 months of the contract, I paid the amount although it was incorrect. (I had major surgery, so my concerns were greater than this will company). Anyway, at the end of the contract, I called and turned off the tv and internet service. The next... Read more

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  • 7 hours ago
  • Internet
  • Angier, North Carolina
  • Centurylink Bundles Phone Email And Internet With Dish Tv
  • 3

Restarted everything several times this week but continue to receive 'server or network is slow to respond; do you want to cancel request' message. Email should send instantly but instead get the spinning circle. Reception of emails are delayed for hours or days based on timestamps from senders. Have had this service for two years and it has been a slow downhill service for us. Easier to post... Read more

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Beyond the worst imaginable customer service ever!!! Uncooperative, unprofessional. Add comment

  • 1 day ago
  • Internet
  • Beaufort, South Carolina
  • Unwanted Bundling And Difficult Online Registration
  • 4

I repeatedly said I wanted just wanted internet. They made it seem like phone is included. Likewise, I asked for my bills to be sent to a different location. They weren't. Now a month and a half late, extra charges and something I don't need or want. It was impossible to register online with a physical bill, so paid $100 quick pay. So today I finally am off early enough to call them. Was on with... Read more

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  • 2 days ago
  • Internet
  • Littleton, Colorado
  • 21
  • REVIEW RATING 4/5

Same old crappy Qwest. New name nothing changed. Guy came by the house and sold me a package. I only needed internet but the deal was with TV and internet. He said it's about the same price. He lied. First month free so I don't check my bill. Then I see I can save $50 if I lose the TV, but now the cancellation period is past due and it will cost me $200 to get out of my contract! Wow! Great way... Read more

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Do not go with this company. Customer service is the worst i have dealt with. They lie. Can not get someone to talk to about complaint. They are terrible. Add comment

  • Aug 24
  • Internet
  • Orlando, Florida
  • Home Phone Landline
  • 15
  • REVIEW RATING 4/5

Accidently sent my utilitiy payment to CL and still have not received the payment back yet. Utilities disconnected so I had to go and pay a fee to get it back on and pay bill so I have yet to receive reimbursement back from them after weeks of calling. I was told it would take 72 hours to reverse payment and after a week not done. Called office several times and was told again misleading info. ... Read more

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Never choose centurylink. Speeds are never what they promise and customer service is extremely horrible and at really inconvenient hours. I've only been with Centurylink for a little over a month and I hate it. Add comment

  • Aug 21
  • Internet
  • Johnson City, Tennessee
  • Centurylink Dsl
  • 17
  • REVIEW RATING 3/5

I've checked everything. Rebooted modem. Rewired jacks. Called Centurylink twice in the past few months. Tech did some work down the street and it got better for a while. Now it's worse than ever. Ran diagnosis, it says DSL is connected, internet is not, or DSL server not responding. So I think it's something server side. Centurylink seems to have been hacked, or they're incompetent or... Read more

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  • Aug 21
  • Internet
  • Tucson, Arizona
  • Wireless Internet
  • 26
  • REVIEW RATING 4/5

I phoned the customer service line one afternoon and was on hold for over an hour and never got through. So, the next morning I phoned at exactly 0800 regarding my bill almost doubling. I had just reached the 12 month mark and was told when I signed up that my bill would be $45.00 per month. I was able to take advantage of a special for $35.00 per month several months afterwards. My current... Read more

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