CenturyLink Complaints and Reviews

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CenturyLink
Main address: 100 Centurytel Dr 71203-2041 Monroe LA
1-877-290-5458, 800-366-8201, ,
  • 814+22 mobile complaints
  • $350K claimed losses
  • $415 average
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  • 3 hours ago
  • Household Services
  • New York City, New York
  • 3

Thank God for this website. I was thinking about switching from Cox to Centurylink. What a mistake. Tried to call in to talk to customer service (yeah, right, like they're going to answer) to get prices on service, 30 minutes later still on hold. Finally, hung up and remembered they used to be Qwest that I personally had HORRIBLE customer service issues with 15 years ago. More of the... Read more

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  • 3 hours ago
  • Internet
  • 2

I live in a rural area where it is hard to get any internet service. I was directed several times to century link because they were showing they had service for my street address. I placed an order for service and the day it was supposed to be installed no one came. I called century link to ask what happened and they cancelled my order saying that there was no service in my area. I tried going... Read more

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  • Aug 30
  • Internet
  • Internet Termination
  • 29

This all happened within four weeks of trying to work with CenturyLink. After ordering the service, I went and bought a modem but then they sent me one, so had to return the other one. Next, my internet didn't even work, I called, it had been terminated but no reason was written. Week after, they again set it up, told me it was ready, but I set everything up and it wasn't. I tried another week,... Read more

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  • Aug 29
  • Internet
  • 1
  • 1
  • 15

I also wanna have a lawsuit against this company, centurylink keeps charging me for one account that was cancelled and It had to be cancelled because they had to create a new account number because I moved, but they said no, I still have to pay for it, regardless if you transfer your service, a new account was created but the old one still has the balance of the contract, they said it's cancelled... Read more

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  • Aug 28
  • Home Phone
  • Columbia, Missouri
  • Bill Increase
  • 14

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what they did I was likely looking at porting my home number to my T-Mobile family plan. They said hold up. We will give you a $10 per month discount to stay but the discount will not start until NEXT month. Now this was a good deal and close to what I would pay with a new line on the... Read more

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  • Aug 28
  • Internet
  • Poor Customer Service
  • 9

These people are useless. They ought to be run out of town on a rail. I have spent the 90 minutes trying to get a hold of someone. I had my cell phone and land lines dialing and on hold. NOBODY ANSWERS THE FRICKING PHONE. What a piece of *** company this is. I will never use them again. in addition - their service was so slow I tortoise would complain. They suck. they are a waste of time. don't... Read more

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  • Aug 28
  • Internet
  • Omaha, Nebraska
  • Early Termination Fee
  • 1
  • 1
  • 32

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me they had to charge me a Early Termination Fee. Everyone I talked didn't care and they were just reciting their policy. I told them they were very unprofessional in the policy and they should be ashamed of how they treat people. Not sure how there services are but with what they... Read more

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  • Aug 26
  • Advertisements and Cons
  • Internet
  • 18

you suck! I've had every internet service known to man and have never had to deal with such and in competent serve as Century Link. when you think about the worst experience you've ever had, this is it. I feel like I'm playing a video game knocking down all the pop ups. Norton anti virus can't even keep up with this ***. HELLO Comcast Cable, if you'll take me back! I have to make up for the lack... Read more

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  • Aug 26
  • Internet
  • Service Fee Scam
  • 25

The Mbps is a fake I went for the 20mbps but they only gave me 10! With the fee of 65 dollars per month.. Internet only and I've contacted them many times, asking them to lower the price. They accepted the request of 30 dollars per month but they still kept it at 60 dollars. I am really upset with Century Link they never do anything for customers. I tried using wireless internet and it was only... Read more

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  • Aug 25
  • Internet
  • Unautorized Collections
  • 34

This is such a ridiculous service I almost want to laugh if it wasn't for the fact that they have turned me into collections although I don't rent modems or have any contract or whatsoever to do with Century Link. Tried calling they put me on hold and never pick up the phone, went to their office where everyone was sitting around, doing nothing & they were absolutely no Help!! IMO WORST... Read more

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