1.5
  • Service1 votes
  • Order Process1 votes
  • Customer service7 votes
  • Poor Customer Service6 votes
  • Network speed not as promised3 votes
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  • Apr 14
  • Internet
  • Denver, Colorado
  • Wrong Billing
  • 1
  • 1
  • 825
  • REVIEW RATING 5/5

As a retired engineer for the BellSouth Company I know that a line loss test that indicates the cable loop will not support 40m/bs is all that is needed to adjust a bill. Not in Century Links eyes, they say they sell it it must work. I switched to Comcast and will never go back as long as this company has any hand in the providing of DSL service to me. I will be suing them just as soon as they... Read more

Was this review helpful? 7 6

  • Dec 15
  • Internet
  • Des Moines, Iowa
  • Internet Service Transfer
  • 16
  • REVIEW RATING 3/5

I called Centurylink to let them know I was moving and needed to have my Internet service transferred to new address. They said the soonest they could have a technician turn on service at new address was a week and a half out. I work from home, so this was very frustrating to me. So on the evening of the day service was supposed to be turned on I called back to find out when a technician would... Read more

Was this review helpful? 0 0

Been trying to get internet with century link got modem hooked it up no intrrnet. Very worst cust care ever..no one cls back. Called 5 times. Worthless company...cant understand and they dont know what im talking about. Because ther not from this country......sean anderson glenwood mn 56334 Add comment

  • Dec 12
  • Internet
  • Charlottesville, Virginia
  • Internet
  • 15
  • REVIEW RATING 4/5

This is, bar none, the worst internet I have ever experienced and it's not even the cheapest either. It works half the time and when it does work, you get a trickle of internet so slow you'll be lucky you can load the images on a page. Century Stink will have you dreaming of 56K internet it's so bad, *** at least that was consistent. And here is the kicker, we asked for better service, we were... Read more

Was this review helpful? 0 0

I WOULD RATHER BE IN THE 90's AND HAVE DIAL-UP AGAIN! Omggggg WORST INTERNET CONNECTION EVER!!!! MOST FRUSTRATING 2 YEARS OF MY LIFE! Add comment

  • Dec 11
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Winter Park, Florida
  • Modem Replacement
  • 11
  • REVIEW RATING 3/5

WE WENT TO REPLACE OUR MODEM AND GOT TRICKED BY THE SALES PERSON INTO PAYING 2TIMES OUR CURRENT BILL. WE CALLED CUSTOMER SERVICE AND THE PERSON WHO WE GOT WAS NO HELP . WE ASKED TO SPEAK TO A SUPERVISOR AND HAD A HARD TIME WITH HIM. BECAUSE OF THIS WE WANTED TO CANCEL AND TO SWITCH TO A NEW PROVIDER. IF YOU DONT GET GOOD SERVICE SWITCH! COMPANYS ARE ALWAYS LOOKING FOR YOUR BUSINESS. IF YOU ARE... Read more

Was this review helpful? 0 0

  • Dec 11
  • Media
  • Omaha, Nebraska
  • Billing Department
  • 20
  • REVIEW RATING 3/5

It is easy to see why they have issues with billing. I recently called customer service. Got someone that was polite and willing to help. Explained my issue and was transferred to customer loyalty. There, they explained my services were not bundled. I agreed as I was paying $60 more per month than my agreed upon rate. Come to find out, the rep I was speaking with could only change setting... Read more

Was this review helpful? 0 0

  • Dec 10
  • Home Phone
  • Spokane, Washington
  • Home Phone Box
  • 28
  • REVIEW RATING 4/5

We moved into our home 1 year ago, we had centurylink internet. After we transferred our service they told us we would only have up to 3mps on download speed. They also informed me that they will not upgrade service in our area. This house is old and does not have an outside phone box. When I asked a service tech, that happened to be working next door, he came and looked for the box, but said... Read more

Was this review helpful? 1 0

  • Dec 10
  • Internet
  • Saginaw, Minnesota
  • Dsl
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Order DSL 7 mb (highest available in my area) on 11-21-14, thought I could get by a little cheaper, December 1st 2014 was when service was to be turned on, got modem 12-3-14, modem had wrong power cord and wouldn't work. I had just happened to have and old quest modem sitting around, so I hooked it up and nothing, so I knew we had a wiring problem, called to get modem that worked and see about... Read more

Was this review helpful? 1 0

  • Dec 10
  • Home Phone
  • Phone Line Installation
  • 17
  • REVIEW RATING 3/5

stopping this service ASAP and will never go back every excuse in the world to charge more and get less good bye and I hope you run out of business # 1 I got charged for them to come out and put a phone line to my house there was one before and someone else took it down # 2 we were told because our phone line was so old the speed wasn't going get any faster #3 they charged us both time which... Read more

Was this review helpful? 0 0

  • Dec 09
  • Internet
  • Renton, Washington
  • Dsl 25 Mb Internet Service
  • 12
  • REVIEW RATING 4/5

This will likely be fixed by the time attention gets to it on the centurylink side but I feel it should still be filed against them as a huge failure to accommodate their customers and make sure that they are servicing people fairly. It does not make sense to me how a company can take down someone's service whether accidently or purposefully during another repair then push off the fix to another... Read more

Was this review helpful? 1 0

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