CenturyLink Complaints and Reviews

1.6
  • Order process3 votes
  • Speed3 votes
  • Service online payment ability3 votes
  • Poor customer service40 votes
  • Customer service31 votes
  • Lack of cooperation28 votes
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  • 12 hours ago
  • VOIP
  • Phoenix, Arizona
  • 5

I cancelled my account July 2014 and as of today they continue to bill my card. After 10-15 calls I still have no resolution they suck. I'm just going to cancel my credit card which I should have done in the beginning but I have other things that are set up for Autopayment ( business ). In all reality they should credit our account over $1000.00 but they only credit up to three months. Their... Read more

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I want everyone to know that centurylink is the worst company ever. They tried to rip me off more then tree times and when I attempted to contact them they hung up on me multiple times. Add comment

  • 15 hours ago
  • Internet
  • Caldwell, Idaho
  • Dsl Internet
  • 5

A CenturyLink salesman came to my door and said I could get internet service at 20Mbps for both download and upload for under $40/month. It wasn't until after I agreed to the free trial month that he disclosed the price would nearly double after the first year. He also failed to note when my installation would be. I contacted CL via chat and the rep there said he couldn't tell me when the... Read more

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  • 1 day ago
  • Hosting
  • Riverton, Utah
  • 11

A year ago they promised us 20 mbs if we sign a contract with them. After hookup we realized we were getting less than 5 mbs and when we called them they told us "sorry we can't get those speeds in your area". They flat out lied to us but we were stuck in our contract. Now that our year is up we can't wait to get rid of this piece of *** ISP and find a legitimate one. Comcast is also a joke in... Read more

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  • 2 days ago
  • Media
  • Boulder, Colorado
  • Bundle Service
  • 12
  • REVIEW RATING 4/5

Signed up for internet and bundled tv service as advertised at about $60/m. Bill suddenly skyrocketed over $70/m. 6 phone calls and over 8 hours of time wasted on customer service. Centurylink will not adjust the bill, even though the tv provider issued emails and credits seen online. Now, a second bill has been issued for the higher amount. Same problems. Transfers, disconnects, etc. from... Read more

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  • 2 days ago
  • Internet
  • Saint George, Utah
  • Internet Service
  • 11
  • REVIEW RATING 4/5

August of 2014 I was put on a rate of with tax $24.95 this was to last 1 year they just doubled my rate to $56.99 and when I called they told me that I had, had that promotion for 1 year. Now the last time I checked a year was 12 month and not just 8. Then I was told that they could give me another promotion if I gave them access to my personal bank account so that they could do auto pay. Let me... Read more

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  • 2 days ago
  • Internet
  • Salt Lake City, Utah
  • Internet Service
  • 4
  • REVIEW RATING 4/5

Worst customer service experience I've ever had, kept getting put on hold for 20 mins at a time. They kept charging to my account for no reason, I was told that other employees must have just lied to me about the cost because it is way more than what they said. so unprofessional, even the supervisors could'nt give me straight answers. i will NEVER use century link again. EVER. I recommend no one... Read more

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  • Apr 22
  • Internet
  • Florida, United States
  • Billing Department
  • 8
  • REVIEW RATING 4/5

First was my low income budget bill internet problem, which would be an incorrectly billed amount (too large amount), requiring my monthly call to Century Link to correct it, only to be repeated month after month for several months. It was solved after reporting this to Florida's Dept. of Consumer Services. Soon afterwards my neighbor had the same problem, which I helped him solve. That lasted... Read more

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  • Apr 20
  • Internet
  • Phoenix, Arizona
  • Billing Department
  • 12
  • REVIEW RATING 3/5

I called to get an explanation of my final bill. I talked to 7 people because nobody had the answer and they kept blind transferring me so I had to tell my story and get ID'd each time. Every one of them stopped to tell me "you've been with us since 2010 and we value you". Lies! I finally gave up and paid what I still say is the wrong amount, just so I can get rid of them. How are they still... Read more

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  • Apr 20
  • Internet
  • Notus, Idaho
  • Billing Department
  • 15
  • REVIEW RATING 5/5

Since I started with Centurylink I have had nothing but problems, broken promises and inconsistencies around every corner. For starters, upon calling them the rep spoke so fast and tried to sell me so many things I ultimately didn't know what I had purchased once the call was over. Then upon getting my first bill had to cancel things I didn't need but was sold, being told I did need them. ... Read more

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