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  • Customers like
    • Quality of internet 7
    • Service online payment ability 6
    • Speed 4
  • Customers don't like
    • Customer service 61
    • Poor customer service 50
    • Lack of cooperation 31

Their service is abysmal slow and disconnecting constantly . Add comment

after several visits by their repair folks, it was determined the outside cable is no good and they will no replace it. as a new customer I have been given the runaround for 2 months with continued noisy telephone lines, hums, buzzing, crackling etc. Have been put on hold for ling periods of time and no answers my calls, requested to speak to a manager and again put on hold and no answers, next step is litigation. I have been trying to get... Read more

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Centurylnk la peor compañia rateros cobran cargos por todo y cada que te cambias de casa te cambian de cuenta para ya no regresarte lo que te cobraron de mas el peor internet del mundo servio al cliente son unos incopetentes groseros te tardan por horas para no resolverte nada . Add comment

Son unos rateros, incopetentes te cobran recargos que nunca te dicen te dan contratos sin que te avisen y cuando llega el bill boom !!!! Recargos por todo una aseguranza que nunca pedi el servicio es lento pesimo el servicio al cliente son unos ineptos nunca te resuelven nada y te desesperan jamas los recomendaria Add comment

4/28/2016 Century link is charging me for a month already pay for , I have bundle my services expecting save a little but century link is charging me ALWAYS for something that is not in my bill, this time they REALLY EXCEED the limit trying to charge me a WHOLE COMPLETE MONTH already pay for, I have every single month pay in time with my check to prove and they said is Direct TV who's doing this charge I TALK TO DIRECT TV associate (BIANCA) and... Read more

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So I have had Century Link Internet for almost 2 years now coming this June 3rd. Well,I already paid for this whole month's internet service. Well now they disconnected my internet for half this month when I paid for this whole full month. Cos they forgot to transfer to my new house. What should I do? Also everytime I've called them during business hours they have hung up on me every *** time which was 3 times. I already finished the contract.... Read more

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Service is non- existant and rarely shows even when scheduled. This is a simple example: A new ground line was provided during the spring of 2015. Ground line from service post to dwelling is about 100 feet +. This line is /was supposed to be put in the ground only by Century Link. It has been laying there for close to a year and the service to the dwelling has been seriously compromised ever since, with numerous calls to repair/resume... Read more

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Century Link has the worst costumer service ever. Every time I call I cannot get through to an actual person for at least 20 min and end up being transferred multiple times. I will never ever use them again Add comment

I'm on board to sue them! They STEAL MY MONEY EVERY MONTH! When I signed up, I was guaranteed a straight bill of 243.00 every month for 1 YEAR. The first week of sign up was ***. I need pages to describe what we went through. In super short, no service for a weekend, more than 1 customer service rep hanging up after keeping us on hold for HOURS, repair people screw ups & NO SHOWS..... After 3 months my bill jumped to 290. WHY?? A supervisor told... Read more

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We have a break in the Copper Wire Drop Line that pulls apart every time the wind blows. It's happened numerous times due to the trees the Drop Line runs through. It was to be replaced Monday 4/25, however this employee ID 340 refuse to do so, and left without providing a reason. Calling or E-Mailing CenturyLink was all but impossible, and was left twisting in the wind on hold for over 30 minutes until I gave up. I called later that same day to... Read more

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