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1.4 Based on 677 reviews
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  • Customers like
    • Quality of internet 7
    • Service online payment ability 6
    • When it worked 5
  • Customers don't like
    • Customer service 63
    • Poor customer service 50
    • Lack of cooperation 31

I have century link as my email provider. When I send an email message to someone with centurylink.com OR q.com in their email address, the message is bounced back and is undeliverable. The accompanying explanation is that the message contains spam and has been blocked. I talked to a person at technical support, and while they said they were aware of the problem, they gave no indication that the problem would be solved anytime in the near... Read more

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We moved and centurylink gave us an instalation date and we thought all was good then wen that day came they never showed and when we called we were told that there was never a work order put in and that they would be out that Thursday then when that Thursday came along they never showed again we called again and were given the next Tuesday as the new instalation date now this Tuesday comes around and again they failed to put in the work order... Read more

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Just wanted to know the IP address on my account I just for my security cameras. Over an hour and a half talking to people that pass me around but keep asking the same questions. Just to get my account IP. I will be dropping them like a rock. Don't use them if you can keep from it. You'll be on the phone or like me in their "faster" chat for a long time talking to people that are out of the U.S who do not know their job and I think... Read more

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They are the WORST company I have ever dealt with. First of all, they have a MONOPOLY on the zip code I live so Im stuck with them and I guess because there is no competition, they get away with charging $53 a month for *** internet speed, not a cheap service, at 12 mb per minute. I lived in NYC for 16 years and the average is 26 mb AND I have 5 carriers to choose from at $19 a month.. what a bargain!!! And NYC is famous for being expensive..... Read more

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Century link going door to door offering great packages beating Experian prices. Telephone call confirmed this and email confirmation everything fell apart. When I called, they offered yet more "deals" all to be ultimately doubled. I cancelled the order and am sorry I provided them with my ss number. All of these companies are atrocious. I'll stick with the crappy service I have. Explaining this to the phone rep did no good. Buyer beware! This... Read more

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Hours on phone and they still screw up and over charge. Do not use centurylink. Raise price, we call they lower the price for tv. Next month the dam bill is the same. They dont know what customer service is. I am sure the cant even spell it. We have spent over 6 hours on phone with these idiots over the past year. I am going to look into small claims court. Maybe then they will stop with the false promises. They raise prices give us... Read more

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CenturyLink is the ONLY choice we have in Trafalgar, IN for Internet services. They are awful. When you talk to customer service its like its a bad connection with another country. Reps speak very broken English through a tunnel. The service itself is so expensive. I'm contemplating just doing without. I hate to have to bow down because there are no other options. I hate being taken advantage of. Read more

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I had century link for years, one day I started to have internet problems and called them to report it. We reset the modem, changed user names, passwords and the problem still existed. They said that the problem was the modem and they were going to send as another one. We try three different modems, changed passwords and user names, reset the modems. This problem continued for three weeks or more, during that time they send at least 3 or 4... Read more

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Check it your services is turbo I would not refer anybody to your company at all you guys mess around with people's billing internet access and I'm never going to pay you guys again

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Case ID 289872707 Here are just a few of the quotes submitted regarding an on going ignored issue "FIX THE PROBLEM OR WE ARE CHANGING PROVIDERS. FOR THE 5TH TIME THE SERVICE IS INTERMITTENT. POOR CONNECTIONS, UPLOAD, DOWNLOAD ...........NEED TO COME CHECK THIS ISSUE THE WHOLE NEIGHBORHOOD IS COMPLAINING. FIX IT OR THE WHOLE DEVELOPMENT IS OUT! ITS BEEN GOING ON FOR A MONTH AND YOU ONLY EMAIL RESPONSES TO THE COMPLAINTS" This company specializes... Read more

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