CenturyLink Complaints and reviews

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  • 714 complaints
  • $263,546 claimed losses
  • $369 average
  • 49197 since Dec 08, 2009

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Main address: 100 Centurytel Dr 71203-2041 Monroe LA
1-877-290-5458, 800-366-8201, ,
CenturyLink reviews, CenturyLink complaints, read CenturyLink reviews, find CenturyLink reviews, CenturyLink scam reports
  • 714 complaints
  • $263,546 claimed losses
  • $369 average
Had an experience with CenturyLink?
Submit review ›
714 reviews found
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I called when my internet went down. I was on for 30 mins and finally they said it was an isolated incident that it will take 24-48 hrs. Well 96 hrs later and nothing. They say they working on it. BS!

  • Apr 20
  • Erie, Colorado
  • Internet Service
  • 2
  • 11

I called to cancel my internet service after 3 months it has become unusable. US mail is faster. The *** begged me to stay because they value me so much. Told me wanted me to upgrade to pro service.... After arguing for 5mins he said the max bandwidth was 5 whatever the measurement they use is. But he insisted upgrading would help. They sound like an insecure friend willing to do anything to... Read more

Was this review helpful? 0 2

  • Apr 19
  • Saint Paul, Minnesota
  • High Speed Internet
  • 3

I signed up for internet service online a year ago. The day the service was supposed to start I hooked up their modem and no service. Called and they had no record of my service agreement. Money spent and money lost. Called to sign up for service the second time, again they never called to confirm the start date and they close before 5pm mountain time and aren't open Saturday or Sunday. ... Read more

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  • Apr 15
  • Somerville, Tennessee
  • Land Line Disconnection
  • 8

Today I called Centurylink to disconnect my land line, I have been a loyal paying customer for 23 years. I have basic service with them and no longer need the land line. They informed me to stop service with them it would cost me $15.00. Outrageous and such a sneaky way to do business. How many others have they done this to? They also said I needed to pay balance right away and if there was... Read more

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  • Apr 14
  • Denver, Colorado
  • Wrong Billing
  • 9

As a retired engineer for the BellSouth Company I know that a line loss test that indicates the cable loop will not support 40m/bs is all that is needed to adjust a bill. Not in Century Links eyes, they say they sell it it must work. I switched to Comcast and will never go back as long as this company has any hand in the providing of DSL service to me. I will be suing them just as soon as they... Read more

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  • Apr 11
  • Oro Valley, Arizona
  • Fiber Optic Internet
  • 13

This is what happened: 2.5 weeks ago I called Verizon Fios for the fiber optic internet. Little did I know that they contracted the lines to Century Link. So, I was transferred to a Century Link rep. I told them the date on which I needed service, and he explained it was a self-hookup, they would ship me the modem and wires. All I have to do is plug it in. Yeah right. Two weeks later, I got... Read more

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  • Apr 11
  • Denver, Colorado
  • Service Cancellation
  • 6

The service for my landline telephone was horrible during the 6 months I used CenturyLink. I was billed inconsistent amounts monthly, a third party billed me as well on my long distance account which I never authorized and it was impossible to get the third party's number, the representatives did nothing but lie continuously, and the supervisors were pointless to speak with regarding the issues... Read more

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  • Apr 10
  • Internet Access
  • 9

CenturyLink's internet service causes me to waste so much time, correcting problems THEY create! My email name was dropped, and replaced with "CenturyLink Customer." My friends thought my emails were junk and were deleting them. I did a live chat, and the tech told me my email had been compromised, and I needed to change my password. After I changed it, my email still said "CenturyLink... Read more

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  • Apr 05
  • Bundle Price
  • 2
  • 28

I just wanted to take few seconds to say thank you to Century Link for lying and to tell everybody I can that you would be an absolute fool to switch any current service you might have to Century Link. I was promised in a bundle deal to receive Satellite TV, home phone and high speed internet for around $101.00 dollars a month. My first bill was over $240.00. After spending several hours on the... Read more

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  • Apr 04
  • Punta Gorda, Florida
  • Bad Equipment
  • 7

The word terrible only scratches the surface of CenturyLink's Prism TV. Their cheap equipment breaks constantly! Our whole house DVR broke/malfunctioned three times in six months and deleted all of our recorded programming at least five times during the last two months! Remotes break (no reason) and they want you to bring them into an office and pay $20 out of your pocket for a new one Really... Read more

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