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CenturyLink

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CenturyLink, Inc., previously - CenturyTel, Inc., is an integrated provider of communication services (across the United States). The company was renamed in 2010. CenturyLink was established in 1968, providing its customers with local and long distance voice, direct mail services, high-speed Internet access, wholesale network access, video and other data transmission services, as well as security monitoring, business information services, etc. Customers can also enjoy leasing, selling, installing, and equipment maintaining and wiring opportunities. Collection services, database management are also available via its almost 1000 locations nationwide. At the present time, the company maintains more than 7.0 million telephone access lines. CenturyLink is listed in S&P500 and Fortune 500 magazines. Please try to contact CenturyLink Customer Service directly prior to posting any complaints on this site.

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CenturyLink Complaints & Reviews

CenturyLink Reviews

Scootiep
CenturyLink - I think Century Link kills baby kittens
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Centurylink is the Best Buy of the ISP sector. My bill has been screwed up since I began with them back in October of last year (2011). I was originally supposed to have my account...

#318776
May 16, 2012
17

JEDPAGE007
CenturyLink QWEST WANTS YOU TO LOSE
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

WARNING: Do Business With CenturyLink/Qwest At Your OWN Risk! As You’re Playing With a Very LARGE, dumb, and dirty company. Don’t be surprised if you LOSE.Our sm...

#318347
May 14, 2012
36

Psyphan
CenturyLink - Century Link Worst Ever
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

My wife and I have had Quest for nearly 3 yrs. with very little problems. First one our router went out after those 3 years got a new router with the same problems We'd lose connec...

#317668
May 10, 2012
49

Pjh139
CenturyLink - Century Link won't accept a Power of Attorney wants to talk to the person instead
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

A Power of Attorney enables the person you name in it to act as you in all business dealings [this was FULL power of attorney here not limited]. I called Century Link and asked th...

#317223
May 08, 2012
36

JessieLP...
CenturyLink - Misquoted by Century Link
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

When I called Century Link I was quoted to have a monthly bill of 64.95 (WITH TAX) The first bill gets here and it's 111.23. No big Deal, they had an installation fee. Second bill ...

#316323
May 03, 2012
133

Kschmali...
CenturyLink - Wow
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

So disappointed , 2 months of credits to my account for such bad service, after that, I had them terminate my service from a 24 month contract. Two tech. supports had to come out, ...

#315679
Apr 30, 2012
127

Uhoh
CenturyLink - Century Link only Provider Here, So Have to Move
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

I cannot even describe everything that has happened while I have been with Century Link the last six months. From being sent, arbitrarily, 3 different modems and CHARGED for each o...

#315656
Apr 30, 2012
119

Unhappy ...
CenturyLink - Rip-Off
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Centurylink Internet and DIRECT-Satelitte TV bundle is advertised as starting as low as $29.99/mo. for 12 months after rebate with 24-mo agreement. Individually Cen...

#315152
Apr 27, 2012
145

Anonymous
CenturyLink charging( fraud?) twice for one incident.
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

While having a sprinkler system installed, the contractor accidentally cut one of the phone lines buried in my backyard, that provided phone service to some neighbors. Century sent...

#314777
Apr 26, 2012
130

Anonymous
CenturyLink - Century Link Business Customer Service is Horrible
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Century Link Business customer service representative was rude and actually told me to talk to my Congressman if I am not happy with the amount of the taxes. He then put me on hol...

#314579
Apr 25, 2012
118

Yeeyaa
Run, don't walk ,away from CenturyLink
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

I own a business and Centurylink has been "down" all day. All they can tell me is that they are working on the problem. I reminded them I pay a lot of money and I am losing busines...

#314413
Apr 24, 2012
147

Anonymous
CenturyLink SUCKS
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

I have to say that CENTURYLINK has the WORST connection problems...... I swear EVERYDAY all day long my internet connection is on and off ........The connection constantly crashes...

#314087
Apr 23, 2012
245

Neitarose
CenturyLink - Over charged me
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

I had Century link for over a year. Where I moved only two companies were offered, the other being Charter. I mistakenly went with century Link. My phone was so horrible, I could b...

#313265
Apr 19, 2012
117

Anonymous
CenturyLink SW Florida is a joke
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Venturylink SW Florida is terrible-have had phone and internet for 6 mos., phone for one week. Everything about them is bad- ridiculous circular phone prompts for service, opene-e...

#312765
Apr 17, 2012
120

Bknight786
CenturyLink - The Worst
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Basically, Centurylink is the worst company I have had the displeasure of doing business with. Period. I have never dealt with a company that has as long of wait time, and as poor ...

#312702
Apr 17, 2012
133

Priest
CenturyLink - Charged for games I never authorized and MORE.
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

I left Century Link to go to another company. I was given a final bill that floored me. They were wanting me to pay for my Internet Router again, after I already paid for the one I...

#312615
Apr 16, 2012
102

Anonymous
CenturyLink - Customer Dis-service! Century link
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Every since I moved, & Qwest became CENTURY LINK, I've had BAD SERVICE!!!! They Have came out 6 times in a 10 day period!! Everytime they come they say there is nothing wrong, ...

#311380
Apr 11, 2012
192

Anonymous
CenturyLink - Century Link
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Century Link is the most expensive ridiculous company around. They hold customers hostage and now require contracts for basic phone service. There is no communication regarding cus...

#311223
Apr 10, 2012
153

Gatherli...
CenturyLink scams you into 24 month contracts
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

I was a Qwest costumer for three years, on a month to month contract. Then CenturyLink took over Qwest, my DSL connection got very unstable, lots of ups and downs, sites not worki...

#310976
Apr 09, 2012
178

Anonymous
Never trust CenturyLink
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

First of all I just moved into my new home in GA a 3 months ago. I got home phone and wireless internet. They came out to do the install and left a wire circling all around my yar...

#310901
Apr 09, 2012
162

Anonymous
CenturyLink - The worst customer service ever!
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

I keep getting disconnect notices in the mail on my service for phone number 952-XXX-XXXX. I have called numerous times to figure out how to pay my bill at the beginning of the mo...

#310864
Apr 09, 2012
136

Anonymous
CenturyLink - Pissed
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Embarq Tried to take care of its costomers but once Centurytel took over it went to *** and a handbasket.. Embarq broke off from sprint trying to make a better company for its cus...

#310825
Apr 09, 2012
139

Irenebratt
CenturyLink - THEY'RE INTERNET SUCKS BAD
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Centurylink internet is the worst internet ever.I got the same thing about my lines or my computer is bad or what have you.I went through 3 modems (ALL REFURBISHED CRAP) I was told...

#310795
Apr 09, 2012
232

Anonymous
CenturyLink - Unauthorised order.
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Century Link put in an order to my local Internet provider without my permission indicating that I had requested Century Link be my email provider, I had no e-mail for 5 days unt...

#310672
Apr 07, 2012
135

Zzzz
CenturyLink - Enough Said
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

CenturyLink high-speed Internet customers may be unable to access their Email accounts. We are working to have this issue resolved as quickly as possible. If your problem is of a ...

#310600
Apr 07, 2012
181

Rosie_Is...
Stay away from CenturyLink
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Okay so I call on 4/3 because my internet had been down for 24 hours. I spoke with a tech support rep and after she had me trouble shoot she said I had to go to "line repair" but s...

#310398
Apr 06, 2012
184

Erin.L
CenturyLink has horrible customer service!
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

I share a house with a roommate and prior to moving in we'd agreed that I'd pay the internet the first 6 months, then they'd pay the internet the next 6 months. I made ...

#310124
Apr 05, 2012
152

Overchar...
CenturyLink - Overcharge.
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Bundled with DTV. Told internet service would not be increased. Told save money to bundle. Internet went up $30.00 per month. Receive $5.00 discount from DTV. Overall additional co...

#309829
Apr 04, 2012
161

Unhappy24
CenturyLink - Bad, Bad, Bad Customer Service
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

I was offered a 6-month promotion, and a $50 gift card to sign up. Now, I'm on my 4th phone call / transfer to another department because... First answer: I don...

#309464
Apr 02, 2012
161

Nan van
CenturyLink - Pissed off in Texas
5.0 100 Centurytel Dr MonroeLA71203-2041 1-877-290-5458, 800-366-8201 http://www.centurylink.com/Pages/Support/ContactUs/supportIdentifier.html

Centurylink used to be embarq and when it was embarq i never had a complaint. For over 2 months iv experienced outages and rescueit ppl telling me it was filters i needed, i needed...

#309247
Apr 01, 2012
140
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