CenturyLink Complaints and Reviews

Had an experience with CenturyLink?   Submit review ›
CenturyLink
Main address: 100 Centurytel Dr 71203-2041 Monroe LA
1-877-290-5458, 800-366-8201, ,
  • 777+16 mobile complaints
  • $340K claimed losses
  • $433 average
  • Show More
Had an experience with CenturyLink?
Submit review › Submit review ›

Terrible customer service. My phone calls with centurylink averaged over an hour because I was on hold nintey percent of the time and never accomplished what I called for! Add comment

  • 12 hours ago
  • Home Phone
  • Ocala, Florida
  • Phone Bill
  • 8

on6/5/14 I paid my bill ask to unbundle my service to see what it would be unbundle but centurylink.om 7/18/14 cut all services off .took me until 7/1/14 to get the phone back on. then I still had no caller I.D. No Internet during this time I called into centurylink with no results. On 6/30/14 worker came out took 2 hours to get phone service these dates I called in- 6/19/14- 6/30/14-... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Home Phone
  • Phone Repair Appointment
  • 16

My phone went bad the 22nd, I called and set up an appointment to have repair come out the next day. They never showed or called. Line remained unusable as static was to bad, internet went out several times too. I called several times until I could put together from words I could hear that repairs were being done on line. No information about how long phone would be down. I found out after much... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Internet
  • Poor Internet Service
  • 17

Oh boy, century link. I swear it makes my computer lag at its incredibly low speeds. We're paying for 10d and 5u and getting a ping of 1800, download of 1.9, and an upload of 0.09. "Reboot your modem. Reboot your device." Theyll send someone to fix your issue after you complain. Who will knock once while you are in the shower, and promptly leave. They get truckloads of " sorry, we missed you"... Read more

Was this review helpful? 1 0

  • Jul 26
  • Internet
  • Yanceyville, North Carolina
  • Internet Speed
  • 1
  • 20

I currently am paying for the lowest internet speed available from Centurylink, one of the only ISP's in my area. My internet is supposed to be at 500kb/s, just to be able to watch a few videos here and their and to stream the internet. But in reality im only getting a max 70kb/s which is extremely low and I'm almost not able to do anything. I have contacted them multiple times and each time they... Read more

Was this review helpful? 0 0

Internet speed is slow . because when i start my laptop browser not working . i can't download any thing because internet is very very slow .sometimes internet stop working. Add comment

Worst internet company ever. internet cuts out around 10 times a day, and then they want to charge you for them to fix it. I'm tempted to pay the $200 cancellation fee just so that I do not lose my work when working from home. I strongly recommend no one uses this company for their internet Add comment

  • Jul 22
  • Internet
  • Tempe, Arizona
  • Bad Customer Service
  • 16

I have not have one satisfying or pleasant experience with Centurylink. The website is difficult to navigate and usually does not offer a specific answer or piece of information. Every time I call Centurylink I receive a different answer and I usually leave the call feeling upset and that the service is not worth the money spent. My internet is at the highest level and not all that reliable. I... Read more

Was this review helpful? 0 0

  • Jul 21
  • Media
  • Internet Service
  • 31

We switched to Centurylink to save money and now we're getting less services than before for the same price we were trying to lower. We started out with just internet and our bill was around $50, which was acceptable and what we expected to pay. However, when we tried to add phone service, everything went terribly wrong. I called them and told them we'd like basic phone service and they said... Read more

Was this review helpful? 0 0

  • Jul 21
  • Internet
  • Service Fees
  • 30

I started my service with Century Link back on May/2012. I have had 4-5 technicians in the last year and a half for issues that would never get fixed. Back in May/2014 I called them to sign up for a faster speed and to renegotiate my contract. I spoke with a girl name Jessica that said that I could increase my speed up to 25 MPS and my bill will stay the same as it is. She also did some... Read more

Was this review helpful? 0 0
 
×
You are reading about CenturyLink.
Filing a new complaint about
×