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  • Customers like
    • Service online payment ability 5
    • Quality of internet 5
    • Speed 4
  • Customers don't like
    • Customer service 53
    • Poor customer service 47
    • Lack of cooperation 31

I've had the worst experience with Centurylink. I've been trying to cancel my account with them for the last 5 months and receive a bill every month. I called them several times, spent hours waiting on the phone and they can still not process a simple cancellation. Very time I call the pretend I'm calling for the first time. I'm ready to get an attorney. Unfortunately they were the only providers... Read more

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I decided to cancel my cable service with Centurylink but just keep the internet. I was told that they would send me boxes to return both my Set Top Box and my router (I purchased my own router instead of having to pay them 9.99 a month and they told me that was OK) I then took both the STB and the Router in separate boxes that they sent to me with the return labels (UPS) to UPS to return at... Read more

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Back in June 2015 we started having technical problems. Audio loss video loss freeze frame picture breakup. Over time we had several Tech's out to repair the issue. Rewire, several DVR's, and even several Modems which fixed the problem for a while but it is back and worse. They should have first checked the whole system to *** out the bugs before pushing it onto the public. I most likely will be... Read more

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This is by far the worst company to ever do business with. Do not do business with them! They will rip you off every time! I can't believe I even gave them a second chance. They will keep you on the phone over an hour every time and still not solve the issues despite their many promises. Their customer service (if you can even call it that) is awful. It seems like they hire depressed adolescents... Read more

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There was a saleman who came to my door last week..I didn't have time to talk and asked him to leave information as I was considering switching over anyway. He said it was the last day for the deal...yet he continually comes and rings my doorbell 3-4 times a week at @ 6:00 to 6:15....My children are instructed not to answer the door and I shouldn't have to feel threatened or fearful of your... Read more

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CenturyLink actively participates in ID Theft. They pretend to give you a 30 day money back guarantee. Then provide no service. They then turn you into collection agencies, thereby falsely reporting you to these agencies that you do not pay your accounts, Because you cancel your service in 30 days. I am reporting you to the FBI ID theft division and contacting a lawyer for class action suite.... Read more

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On Friday 1/22 I contacted Centurylink technical support to fix a password issue -5 hours later my Apple Mail was gone, all of my contact info was gone and the speed of the laptop had to extremely slow - snail paced. During that time,I learned that most of their techies are in "Asia" and they were ignorant of Apple programs. Even the "LOCAL TECHIE" Tracy could not restore the programs. AND she... Read more

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The product worked just fine for me until I had a connection problem. The first time it happened it took 10 days to restore my service. It turned out that a tech, while hooking up another customer's service had unplugged mine and plugged the new service into my port. They did credit me for the time lost. The second time it happened they were never able to fix it. They sent a tech out that told me... Read more

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I have been trying to get rid of my landline since Oct. 30 2015. I have called every month talked to a person have been put on hold for up to 2 hours at a time.Now this will be 4 months and 4 different people, i have all the dates, employee numbers and confirmation numbers and they say oh i may not be able to credit you because its been 2 or 3 months you say WHAT??? I want to keep my broadband i... Read more

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This is the worse company ever. I cancelled my service with century link because the first day finally I got my box connected I couldn't conect my computer and my housban phone to the wifi so called them for support tecnico and they told me that my computer has problem and my phone too. So I decided to cancel the service next day. Now they are charging me for $219.71 for cancellation when I... Read more

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