Centurylink Complaints and Reviews

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  • Customers like
    • Order process3
    • Speed3
    • Service online payment ability3
  • Customers don't like
    • Poor customer service42
    • Customer service34
    • Lack of cooperation28

  • 5 hours ago
  • Television/ Radio
  • Saint George, Utah
  • Directv And Century Link Bundle Fraud
  • 1
  • 1
  • 4

I have spent countless hours on hold to talk to Century Link customer service for billing charges that are in the hundreds of dollars, even though my promotion was for $29.95 a month for the first year. When I try to call Directv I am immediately transferred to Centurylink because I am bundled. My June bill is already $128.00. They charged me almost $300 over 2 months, and I am now on a payment... Read more

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  • Jun 30
  • Internet
  • Denver, Colorado
  • Staff
  • 19
  • REVIEW RATING 4/5

This company is a joke. I'd rather get fisted in the *** by an elephant repeatedly then have CenturyLink any longer. Terrible customer service, after being on hold for over an hour. Just to get told my information isn't in their system. So my phone number, social security number, billing address, etc. that they approved me with...isnt in their system so they can't help me? Get real people. This... Read more

Was this review helpful? 0 0

  • Jun 29
  • Home Phone
  • Bonney Lake, Washington
  • Business Account
  • 16
  • REVIEW RATING 3/5

Everything about working with Centurylink is painful. Almost an hour on hold, and i hear the same pitch over and over and over. I called to fix a simple billing issue, and specifically said I did not want to listen to any sales pitch after already be on the phone so long, she just right in despite me requesting her NOT TO. DSL is slow, and very unreliable. I switched to Comcast and it is... Read more

Was this review helpful? 0 0

  • Jun 28
  • Media
  • Homewood, Alabama
  • Bundle Package
  • 11
  • REVIEW RATING 4/5

These guys are the worst cable / phone company I've ever had to dealt with. I ordered service back in April and it's now the end of June. Getting tired of broken promises by representitives via the phone , I looked up where the closest office was. I live in Central Alabama (Pell City) and found the closest office is in Memohis TN! I will be contacting the FCC and the county commissioners who... Read more

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Former employee resigned because of no leadership. You try to be a solution seller and the company cant deliver...you are left with disappointment and embarrassment. Add comment

  • Jun 26
  • Internet
  • North Salt Lake, Utah
  • Modem
  • 12
  • REVIEW RATING 4/5

I was "put on a priority list" and promised a modem within a couple days. The modem was actually expected to arrive 15 days later. 15 days! There was no such thing as a "priority list". I called after three days. To their credit, they listened to the recording where I was promised the modem and credited me a good amount of money. I am still complaining because, under no circumstances, should... Read more

Was this review helpful? 1 0

  • Jun 25
  • Internet
  • Dallas, Texas
  • Modem
  • 25
  • REVIEW RATING 4/5

a 45 year customer. Centruy Link's modum failed. Called, they promised to send a replacement (India customer service). 1 week later, no modum. Repeated the process...promist to mail a replacement... one week later,NOTHING. Called third time... "oh, we don't replace modums, go buy your own" Ok, did so. Asked for bill credit for loss of service due to their "misinformation". Sure, we'll... Read more

Was this review helpful? 0 0

  • Jun 24
  • Media
  • Caro, Michigan
  • Phone Service
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

I'm changing phone services to another company. I have no choice but to keep their mediocre internet for work unfortunately. They automatically charge a $12 fee even if you are only pennies shy on the bill and they will only waive 1 fee per year. Consumer beware. They're nothing but theives.. Who know how much they've made off unsuspecting customers over something as *** as a few cents. Last... Read more

Was this review helpful? 0 0

  • Jun 24
  • Internet
  • Portland, Oregon
  • Billing Department
  • 22
  • REVIEW RATING 4/5

WHEN I SIGNED UP FOR CENTURY LINK INTERNET I DID A LOT OF RESEARCH AND ENDED UP GETTING TH 40 MBPS MODEM. I HAVE NEVER CAME CLOSE TO THAT SPEED. THE CLOSEST I GOT WAS 28 MBPS. I WAS ALSO TOLD THAT I COULD PICK THE DAY WHEN MY AUTO PAY WOULD COME OUT. I AM ON FIXED INCOME AND GET MY CHECK THE THIRD WEDNESDAY OF EACH MONTH I RECEIVED MY FIRST BILL AND THEY WERE GOING TO DEDUCT MY AUTO TWO WEEKS... Read more

Was this review helpful? 0 0

I have had CL for nearly a year now I like the service for a year now and they are trying to charge me a deposite $500. After and i have been paying more for them for internet. Add comment

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