CenturyLink Complaints and Reviews

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CenturyLink
Main address: 100 Centurytel Dr 71203-2041 Monroe LA
1-877-290-5458, 800-366-8201, ,
  • 773+13 mobile complaints
  • $340K claimed losses
  • $436 average
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  • 2 days ago
  • Internet
  • Tempe, Arizona
  • Bad Customer Service
  • 3

I have not have one satisfying or pleasant experience with Centurylink. The website is difficult to navigate and usually does not offer a specific answer or piece of information. Every time I call Centurylink I receive a different answer and I usually leave the call feeling upset and that the service is not worth the money spent. My internet is at the highest level and not all that reliable. I... Read more

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  • Jul 21
  • Media
  • Internet Service
  • 9

We switched to Centurylink to save money and now we're getting less services than before for the same price we were trying to lower. We started out with just internet and our bill was around $50, which was acceptable and what we expected to pay. However, when we tried to add phone service, everything went terribly wrong. I called them and told them we'd like basic phone service and they said... Read more

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  • Jul 21
  • Internet
  • Service Fees
  • 6

I started my service with Century Link back on May/2012. I have had 4-5 technicians in the last year and a half for issues that would never get fixed. Back in May/2014 I called them to sign up for a faster speed and to renegotiate my contract. I spoke with a girl name Jessica that said that I could increase my speed up to 25 MPS and my bill will stay the same as it is. She also did some... Read more

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  • Jul 20
  • Internet
  • Internet
  • 14

In January 2014 I renewed my contract to get one year of promotional pricing again which is $20 off each month. Yet, 6 months later I got a bill without the $20 discount even though it should last through January 15, 2015. I contacted customer service and got told it expired. I explained to customer service that the discount is for a full year. I asked the agent on the phone how long the discount... Read more

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  • Jul 17
  • Internet
  • Phoenix, Arizona
  • Bad Customer Service
  • 7

the worst service ever I would never send anyone to century link. I tried twice to see if I could get internet and they wouldn't even send anyone to come and make sure my phone line was capable. they sent me the modem 2 weeks late and then they told me I would have to pay a additional 100$ to add a phone jack this company is a complete scam...someone who says they are about customer service yeah... Read more

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  • Jul 17
  • Internet
  • Albuquerque, New Mexico
  • Modem Shipping Fee
  • 2
  • 27

On July 9, I was unable to get the internet. So I called their technical service. The lady was very helpful. After almost an hour of discussions and testing, the Service Rep at Century Link concluded that my modum was not working and need to be replaced. The Rep told me that as I had been a loyal customer, Century Link would send me a new modum at no cost to me and I would get in two days, that... Read more

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  • Jul 17
  • Internet
  • Salt Lake City, Utah
  • Internet Fixing
  • 15

About every two-four weeks I have to call century link to have them fix my internet. I should be getting 20Mbps, but slowly over time it drops down to anywhere from 8-14 Mbps. I find this information in my modem's configuration menu inside the modem status menu and not through a third party speed tester, so I know I am getting the most accurate reading of what Centurylink is providing me. It has... Read more

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  • Jul 17
  • Internet
  • Slow Internet
  • 4

For the last few months our internet has been terrible im talking 5mbps and where paying for 20mbps wr call and call and its always the same thing. Oh there isnt a problem must be the modem or dont worry ill fix it here but the last call we made ticked me off the most because the tech support guy said we a getting 25mbps instead of 20 and they will slow it down now i cant believe he evan said... Read more

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  • Jul 16
  • Internet
  • Cape Coral, Florida
  • Poor Internet Service
  • 12

Centurylink Prism & Internet service. Worked ok for nearly a year then the picture started freezing and pixelating several times daily. Internet service would go out often. When I had enough and brought the equipment back the girl put on the receipt that the reason I was cancelling was that it was too expensive. I told her several time what the reason was but she refused to put poor... Read more

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  • Jul 15
  • Internet
  • Minneapolis, Minnesota
  • Internet Service
  • 12

Called 4 times to term and get a credit for poor signals for 3 months. Each person I spoke to told me something different (i.e. whether or not I had a contract, a credit offered to me, account number was different, etc). The last guy I spoke to offered me a credit, and when I said I was going to complain about the customer service received he took away my credit. I asked to speak to his... Read more

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