CenturyLink Complaints and Reviews

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CenturyLink
Main address: 100 Centurytel Dr 71203-2041 Monroe LA
1-877-290-5458, 800-366-8201, ,
  • 869+30 mobile complaints
  • $370K claimed losses
  • $406 average
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  • Apr 14
  • Internet
  • Denver, Colorado
  • Wrong Billing
  • 316

As a retired engineer for the BellSouth Company I know that a line loss test that indicates the cable loop will not support 40m/bs is all that is needed to adjust a bill. Not in Century Links eyes, they say they sell it it must work. I switched to Comcast and will never go back as long as this company has any hand in the providing of DSL service to me. I will be suing them just as soon as they... Read more

Was this review helpful? 2 4

I replaced a modem, I wasn't told I was to return the old one. I was charged for it, they used the money for my monthly charges, without telling me, once I realized what had happened, I requested a return slip, it was sent to a wrong address, they shut off my service due to no payment, 1. I had been sending monthly payments they were used toward this same modem. Add comment

     

  • Oct 27
  • Media
  • Satelite Service
  • 13

Opened my bill from centurylink, notice a charge of $154.99. Problem is i never ordered satellite service or TV from them. I called CL, after 30 minutes of hold, was punted to DirecTV who informed me they can't solve the problem. Punted me back to CL for another 30 minutes of hold, person wasn't authorized to solve the problem, punted me to some other guy who then said he could stop the future... Read more

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  • Oct 22
  • Internet
  • Bend, Oregon
  • Internet Acess
  • 18

Every month for five months I would pay my bill and then receive shut off notice phone calls. I'd call in, wait on hold for up to 27 minutes on one occasion, get transferred and, on 4 occasions, get disconnected. Was given three different account numbers by three different "supervisors" and one found I had been paying another's bill for two consecutive months. Hopeless, hopeless company -... Read more

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  • Oct 21
  • Internet
  • Seattle, Washington
  • Internet Service Cancellation
  • 49

CenturyLink Try to make it impossible to cancel. I was not happy with the centurylink internet connection I had in seattle. I tried out comcast which did give us a more reliable connection. I called century link to cancel, i was transferred to the "cancellation department", as soon as I mentioned that I would like to cancel my service the line was disconnected. I returned the modem into the... Read more

Was this review helpful? 1 0

     

  • Oct 20
  • Media
  • Rock Springs, Wyoming
  • Unprofessional Manager
  • 1
  • 1
  • 26

Michael employee #01966 is a very inconsiderate, condencending, non-professional that needs to look for a new line of work. I was calling for my mother to straighten out billing issue where they have continued to bill her for a service that was supposed to have been shut done in July. I recently started helping her and noticed she was being billed for two locations, Century Link Supervisor... Read more

Was this review helpful? 1 0

     

  • Oct 19
  • Internet
  • Internet Access
  • 2
  • 2
  • 49

My wife and I moved back to NM from Wyoming in March of this year. I decided to give Century Link a try for internet service. We got the modem in the mail and got it hooked up. Service was very sporadic, and it got worse by the hour. In a matter of a day the internet was going down several times a minute. I called them to cancel service and I got a return authorization for the modem. In total, we... Read more

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  • Oct 18
  • Internet
  • Glen Haven, Colorado
  • Century Link Bundling
  • 23

On October 13th we were notified for the first time that CenturyLink was attempting to collect a charge using a collection company. This was the very first notification we had of the charge. CenturyLink had our address and our online account and neither supplied with them had no charge. Over the past 4 years, CenturyLink has made outrageous mistakes like giving away our phone number to another... Read more

Was this review helpful? 0 0

Centurylink is a joke a scam and the worst company in the world Add comment

     

  • Oct 18
  • Internet
  • Bundled Phone Services
  • 30

Even if they fix this problem I'll be upset. I've read some reviews and some of y'all are complaining about bills at almost $200 for Internet, Phone and Cable. Well I'm only paying for internet (which they bundled phone in to "get me a discount:) and I'm paying upwards up $300! I don't even have a phone attached to this modem. I see the price me and the customer service agent agreed on and I have... Read more

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  • Oct 16
  • Media
  • Colorado Springs, Colorado
  • Servce Billing
  • 9

When I was in their voice mail, the message did not save, so I tried to access it from online. The catch came when their system did not recognize my email, and then customer service said I did not have an account. When I finally got through all of that, then they tell me that if I want to have a list of phone number that called my business, then I would have to get a subpoena. I am so... Read more

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