CenturyLink Complaints and Reviews

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CenturyLink
Main address: 100 Centurytel Dr 71203-2041 Monroe LA
1-877-290-5458, 800-366-8201, ,
  • 798+21 mobile complaints
  • $350K claimed losses
  • $421 average
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  • 1 day ago
  • Internet
  • Geneva, Alabama
  • Router Replacement
  • 5

CENTURYLINK CONSUMERS BEWARE!!! Was promised a new router to replace 12 year old one then after waiting 3 days for it to arrive I called centurylink and was told that that was not going to happen...I had one Sr. Lead Sam from wisconsin, with 7 years service, that didn't even know what roadside service was...yet I was being wrongfully charged $6.94 ea month for 3 years!! Where do they find these... Read more

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  • 1 day ago
  • Internet
  • Poor Internet Service
  • 11

We moved next door. We called century link on the 31st, they said give them 3 days, we said ok, then they said the 11th. They never put us down for the 11th so the. They said the 14th. She never put us down for that date. We tired to call on the 1st, no one would answer. Finally on the 4th they agreed to provide us service today the 18th by 5 pm. It's almost 7 pm and we have internet and they... Read more

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A few months ago I signed up for service with a promised price. My first bill was over double the price but I understand one time charges etc. Now 3 months later my bill is still over twice the amount I was promised over the phone. Add comment

  • 2 days ago
  • Internet
  • Service Denial
  • 7

I strongly urge everyone to stop using this service immediately, and strongly suggest everyone switch providers immediately the term customer service/satisfaction is a joke with this company, my elderly mother has been without phone service for 3 days and this company's reps have been the most uncaring unprofessional people that I have ever had the displeasure of dealing with I have been on hold... Read more

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  • 2 days ago
  • Internet
  • Bad Internet Service
  • 9

Last Tuesday August 12, I called to change my service from two phone lines (307-684-2681/voice; 306-684-2637/DSL) and DSL (5 mbps) to just DSL with no phone line. I was told by "Jonathan" (order #C76666093) that what would happen is that sometime between Thursday, August 14, and Friday, August 15, 684-2637 would be disconnected ("no longer in service") and that my DSL would switch from that... Read more

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  • Aug 17
  • Internet
  • Unauthorized Charges
  • 15

I was miss lead by this company. They had people come to my door selling a package with direct tv in May.Sounded good at the time cause I would get tv and the connection for the Internet would be on hold till August 1 when school starts.Even says on my paper work that install date would be August . But they still billed me for three months if service I never got.even the paper work shows it and... Read more

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  • Aug 15
  • Internet
  • Omaha, Nebraska
  • Internet Serivce
  • 17

I canceled my service and they took out the next month's payment. I called and asked if they pay forward or arrears, you pay a month in advance. I said, then why did you just take out the next months service. They said because it is only 8/15 and your bill is for 7/24-8/24 and it's not the 24th yet. I said what does that have to do with this coming months payment that was taken out. You just... Read more

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  • Aug 14
  • Internet
  • Internet Connectivity
  • 31

For every 5 minutes of internet service, I spend about 10 minutes plugging and unplugging the router -it's truly unbelievable. The fact that Centurylink raised my rates would be a humorous irony if the service wasn't so deplorable. It's like trying to drink out of a cup with a hole in the bottom. I might not mind as much if I was billed at a rate that accurately reflects the sub-substandard... Read more

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  • Aug 13
  • Internet
  • Rude Tech Support
  • 22

Centurylink is seriously the worst company in the entire world. I paid my bill minus the credits owed to me by my cell phone and TV companies and then had a 0 balance and they shut me off for nonpayment. When I called them to find out what was going on the customer service rep. yelled at me and kept interrupting me. She would not let me say a thing. I finally said to her between her yelling at me... Read more

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  • Aug 12
  • Internet
  • Bad Internet Service
  • 16

We have the worst internet service possible. The best we can get in 1.5 slower than dial up when I called to complain he told me well your only paying 19.95. 3G is faster on my phone than using my wifi. Also can't download any movies from Direct tv's 1100 channels. Worthless. I've been with centurylink quest for 32 years. Funny with horrible service my bill continues to go UP. VERY DISAPPOINTED.... Read more

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