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  • Customers like
    • Service online payment ability 5
    • Quality of internet 5
    • Speed 4
  • Customers don't like
    • Customer service 53
    • Poor customer service 47
    • Lack of cooperation 31

I called simply to inquire about prices. I told the agent I wanted to discuss the price with my family first before I made any decisions. He immediately became extremely pushy, telling me that if I call back I may receive a different price and said that he will even wait on the phone while I call my family. I should've been more smart, but he somehow convinced me to set it up with him first and... Read more

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Hang up on you when you want to dispute charges. Always unable to sign into account...( like I can't remember how to spell my pet's name!)Chat tells you to call them... But you can't do that because they hang up on you... Every freaking time I call! Add comment

Centrylink help desk SUCKS. I know more then they do! I tried to tell the lady that the problem is on their end. These people need to go back to school! Add comment

I have had this service for over a year & was promised "high speed" internet. The day they turned me on ( I actually had to YouTube how to connect as technician did not open box and plug in phone wires to my house!) I was only receiving 3mbps , PROMISED 40 was available to my home. I was so pissed, they would not let me cancel, instead blamed modem and sent new one, no difference . Several calls... Read more

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I've had three horrible experiences with centurylink. First of all let me say that before I retired I worked with the broadband development with qwest/kpmg venture and I am a master electrician with MCSE, CCNA, CNA Certs in computers so I have an expert's opinion as well. First horrible experience was with my mother's house with a mother in her 70s. I ordered the service and CenturyLink... Read more

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When I wanted to transfer my service to a new home, it was nearly impossible to do through the phone service. I spent 40 minutes on hold just to get disconnected when I finally got a person. I called back to be transferred three times, and put on hold for a total of 60!!!! minutes this time, only to be disconnected without resolution AGAIN! My third call with them resulted in a nicer person... Read more

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I have spent hours on hold trying to get answers. In theory I am trying to upgrade my service, which would earn Century Link at least $10/month more, however I CANNOT get a technician to come out when they are suppose to. I have had my roommate waiting around all day for the technician, for nothing other than a no call no show. Numerous confirmation numbers (which mean absolutely nothing) and a... Read more

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I talked with someone from Century link about starting new service , worked out the details . When the installer arrived his information was quite different ; after trying to get things worked out on the phone . I canceled the install . Then after more talking we got all the details worked out (again) , auto pay discount ,e-bill discount 12 month commitment at a fixed price I asked a couple of... Read more

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Horrible salespeople at store on Tropicana in Las Vegas. They didnt activate my account and had me on "vacation" mode which got solved by 3 hours on the phone (reps were great), 4 days and a resulted in a technician coming out. Didnt give me promo price, signed me up for phone service which i didnt sign up for. Got a bill for $172 for services and fees i didn't sign up for, another hour on the... Read more

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switched to direct tv bundle with century link phone and internet. Direct tv installed very next day. century link sent email stating service connections 7 days later. Upon calling to question why so long ,was told sorry but would not be on 2-1-2016 but unfortunately 2-4-2016 would be next possible date I explained I work from home and need phone and internet what could be done they responded... Read more

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