CenturyLink Complaints and Reviews

1.6
  • Speed2 votes
  • Service online payment ability2 votes
  • Original quote from nichole2 votes
  • Poor Customer Service27 votes
  • Customer service21 votes
  • Lack of cooperation19 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • 6 hours ago
  • Internet
  • Albuquerque, New Mexico
  • 4

Dont move if you have centurylink! I moved and they did not transfer service to my new location even after repeted phone calls and emails. After 3 months they finally! Got the internet hooked up my new place. Then suspended service the same day because of a bill for internet i was not using in a location i was no longer living at. They are making me pay the bill even tho they sent a tech to the... Read more

Was this review helpful? 0 0

  • 9 hours ago
  • Utility
  • Las Vegas, Nevada
  • 6

I have bundled telephone, internet, and cable TV service acct. When I first signed up for the account, I was quoted one price which was fine for a couple of months. All of a sudden the price zoomed which Century Link says is due to taxes and government surcharges. Each month I haggle with CL's cust. svc. reps. Their responses are not to be believed. Just the other day one rep told me that... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Internet
  • Carpentersville, Illinois
  • Internet Service
  • 11
  • REVIEW RATING 4/5

That's being nice! Unfortunately out where I live, these $@% are the only ISO available. So first, about 6 months ago, my internet was randomly shut off. I've never been delinquent, and all my equipment is working fine. Takes 3 HOURS just to find out that they disconnected me because I didn't call to renew my service???? I had service for 10 years and never had to "call to renew my service".... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Internet
  • Raleigh, North Carolina
  • Modem
  • 15
  • REVIEW RATING 4/5

I was trying to sell my home and purchase a new home when I received the news there was a collection notice on my credit report from Century Link's collection agency. Called CL to inquire why they turned something over to collections and they said they didn't know how to find me. I said I am a current customer and they said this was from a modem that was never returned 4 years previously. I... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Internet
  • Winter Park, Florida
  • Billing Department
  • 14
  • REVIEW RATING 5/5

Stating: I am verified on my dad's Century link account. My dad's basic internet became delinquent, due to being diagnosed with Aggressive Cancer. On 01/30/2015 (store) & 02/05/2015 (phone) I paid in full, over $400.00. Due to the delinquency, regardless of actual reason, the basic internet was now $63.94 - no longer $29.99 a month. Because of this, the store recommend us to "call" Century... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Internet
  • Springfield, Oregon
  • Modem
  • 9
  • REVIEW RATING 4/5

The best way to return a modem from CenturyLink is to do Live Chat to get you shipping label sent to you. It is a prepaid label sent by CenturyLink. At the end of the conversation do not close the chat box. Go to Snipping Tool in your accessories on your computer and copy the conversation. Especially make sure you get the RMA # recorded/copied. CenturyLink can track your modem in house by the... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Internet
  • Southern Pines, North Carolina
  • Internet Basics
  • 11
  • REVIEW RATING 3/5

In my area, Centurylink offers a program called "Internet Basics", high speed internet for 19.95 a month to people that have Medicaid, Medicare, or Foodstamps. Or apparently they do. I moved into a apartment and needed internet for school work and this service appealed to me because it was affordable. With my first bill I received a letter saying that my application wasn't fully received so I... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Media
  • Colorado Springs, Colorado
  • Billing Department
  • 9
  • REVIEW RATING 4/5

I got my service with this company in october 2014, TV and internet. Logging in to the fast pay with my cellphone was impossible. I always paid the amount i was billed. come to find out they "forgot to bill me for my TV services". and slapped a single mother with a $337 bill. Mind you, I already paid monthly to these people. The only thing i was offered was a visa gift card over $50, which i was... Read more

Was this review helpful? 0 0

for a whole year I've been complaining to this company to come and fix my internet because it keeps kicking you off constantly but yet they didn't want to do that they just want to bill me for something that I can't use they suck Add comment

  • 2 days ago
  • Internet
  • Fayetteville, North Carolina
  • Internet Service
  • 18
  • REVIEW RATING 4/5

Since having CL for just over three months now, I have contacted CL over the phone, through chats and email over 20 times. When they have decided to respond, I have documented that I was not going to be charged any additional charges. My first bill was masked with, "one-time charges", etc. The second and third also had unaccounted for surcharges. I complained to CL that the phone number they... Read more

Was this review helpful? 1 0

Had an experience with CenturyLink?

Write a review

More results for "centurylink"

Product Results

Company Results

Did not find what you were looking for?
 
×
You are reading about CenturyLink.
Filing a new complaint about
×