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1.5 Based on 705 reviews
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  • Customers like
    • Quality of internet 7
    • Service online payment ability 6
    • When it worked 6
  • Customers don't like
    • Customer service 64
    • Poor customer service 50
    • Lack of cooperation 31

I habe never had as many problems with a company as i have with century link.worst customer service ever. I asked them to transfer my service still they did was change,my billing address and start a new acciunt else where. Nver got the service running but charged me for both accounts.i told them to turn off my auto pay twice and they said they did. They told me they would remove my contact because first account needed to be cancelled. But then... Read more

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Worst customer service ever. Reps dont know much sbd hang up on you. Supervisor tell me they cant give u what u were promised prior to install. Tell them to pull the call and they tell me they don't habe the capability. What in the world? They r contact center and should b able to. I was on hold for 30 min and got transferred to get hung up on. Really? They need to deliver what they say! I was supposed to get installed in feb and took them... Read more

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For a very long time and I mean a long time. The local phone service has been beyond horrible. The internet service has been a problem for quite a while. Every time a technician comes out for either problem. They say it is fixed or can't find anything wrong. Meanwhile the same problems keep occurring day after day, week after week, month after month and going into year after year. If it is fixed or no problem has been found. Why do the same... Read more

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I've only been a customer for 1 month and my monthly fees have been changed five (5) times????? I've spoken with Billing Dept., Customer Relations Dept. and others, to no avail. They unknowingly changed the bundle I initially signed up for and can't/won't explain it and one supervisor seemed upset that I would even question why. REALLY! On top of the changes, I was never informed of changes being made. Who's paying for this CenturyLink or... Read more

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Same thing as always. Billing and price fluctuations. Never can get it right. Heaven forbid you have to call . It is such a bad customer experience. I have used them for over a yr or so hoping they get things correct. Never happens. My billing is like a roller coaster. Never know the correct amount. Never same .but service is same from them call them you will see they transfer calls drop you switch you takes so long to get anyone that... Read more

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So we moved to a new house and had century link before that and we have tried now for 2 weeks to get them and Everytime the past 4times we have called we were on the phone a total of at least 8hrs with them saying oh well that conformation number belongs to someone I. Oregon I live in Arizona and then call back oh that doesn't even exsit I don't see your address anywhere are you freakingkidding me this place is a joke I would not get service... Read more

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Been a customer with CenturyLink for over 6 years all the sudden they raised my price from $45 up to $85 a month I sent a complaint asked for them to put my bill back down to where i was and always did paid on time never late with my bill and they gave me a hassle they said that it was impossible to do but yet they were all about making loyal customers making their customers satisfied and happy I pulled my account with them come to find out you... Read more

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More than 2 hours on the phone since 2,3 weeks just to get the right and available Internet setup in our building. They lied, manipulated, told to disconnect, and ask her to talk to different customer reps, finally we get connected to manager and surprised with his says he doesn't know how to answer customer questions. On hold 20-30 minutes at a time. Worst customer service ever experienced. Been more than a month, tried to get right internet... Read more

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I could write a very lengthy story about my experience with Centurylink, but having lost the will to live long ago after my seven month saga with them, all I can say is AVOID THEM LIKE THE PLAGUE, THEY ARE LIARS AND THEIVES. If they snare you as a customer and you give them your bank details you are screwed. They will over charge you every month and if you don't pay they will report you to credit agencies, and it will affect your whole life.... Read more

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1. transfers. Must of their agents have no clue what they are doing so they transfer you to just any department and then the department you get transferred to has the nerve to get upset with you! I had one agent tell me "I don't know what you are talking about." Was the first words he said after I told him the issue...Like seriously? 2. the issue. They need to fix their billing system. They say on their end the billing says one thing and in... Read more

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