CenturyLink Complaints and Reviews

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Main address: 100 Centurytel Dr 71203-2041 Monroe LA
1-877-290-5458, 800-366-8201, ,
  • 836+27 mobile complaints
  • $350K claimed losses
  • $405 average
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  • 2 days ago
  • Internet
  • Layton, Utah
  • Internet
  • 13

Out of all the internet companies I've called, CenturyLink wins the prize for craziest. First of all, I got a recording that said if I want to learn more about signing up for their internet service, I should go to their website. What?!?! Last time I checked, you need to HAVE internet to visit a website. Ugh!! I was about ready to hang up after hearing that stupidity, but I waited to see if there... Read more

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  • Sep 17
  • Media
  • Incompetent Customer Service
  • 19

I agree 100% and have been in the Century Link nightmare of customer NO service as well. Today was my most recent experience. Called and ended up speaking to someone in the Phillipines. They go through script talk (my term) over and over again and then put me on hold a total of 6 times. Then they gave me to a woman named Amber. She was extremely rude, interrupting me over and over again then... Read more

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  • Sep 16
  • Internet
  • Poor Customer Service
  • 12

Well, I recently set-up an internet connection at my house through CenturyLink. The process has been incredibly frustrating! First the activation date was a week past what was promised and it still showed up on my bill! I had to drive to UPS store to track down my modem, after a week of no modem showing up. They had the wrong address on the modem package. They have the correct address to send... Read more

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  • Sep 16
  • Internet
  • Tucson, Arizona
  • Service Overcharge
  • 14

My opinion of the Better Business Bureau just plummeted after reading the rating they gave Century Links. How much $$$ does it take? On Aug 4 12:15 pm Amber, a Century Link employee, blocked two 3rd party calls from VARTEC (.84) She also deducted (.73) from Service Additions & Changes which is a whole other story from June's bill. Bill total = $65.21. Minus deductions, ($1.57) I paid $63.64.... Read more

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  • Sep 14
  • Internet
  • West Palm Beach, Florida
  • Internet Connection
  • 18

Only had centurlink for less than one month. Have had servicemen out here 7 times so far internet and TV now out more than they're working, been out now for almost there days and have to wait the 3 days before they'll send someone put again. Never have TV in the evening anymore to watch. Have totally had enough of this company. Have NEVER experienced a company with this kind of awful... Read more

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NOT HAPPY with @centurylink! I kept calling them asking them where the tech was but he NEVER showed up! How unprofessional! I'm going to call on Monday and cancel my service; if they try to make me pay a fee (for service I don't even have) I'm filing a complaint! Add comment

This place is absolutely *** I was on the phone for an hour had to keep calling back because the *** automated system can't understand a *** word of English then when you get transfered to a rep they assume you know how to speak a *** foreign language hire people who speak English and update your automated system that is all Add comment

Their company service varies but overall I know a lot of people that just call in to get free money everything you do is on your bill every month and you get a email every time you do a change people lie too much freeloaders and most of the review s here are lies I can tell.... Add comment

There internet service sucks worst of any provider I have ever had its down almost everyday and speed. Drops off. I have had diverse, Comcast, art DSL and by far century link sucks big time Add comment


  • Sep 11
  • Internet
  • West Valley City, Utah
  • Unprovided Discount
  • 30

Centurylink salesman and the very sheet they gave me with fill out information said I would get a $5 discount per month if I bundled with my Verizon account. I said, "hey, five bucks is five bucks." and called the number and set everything up. 8 months later and many promises, they finally said I will get nothing till my initial promotional offer runs out. One girl saw the issue and gave me a... Read more

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